When we think of Banyan tree, we think of a dream come true. A truly unique place where all senses are pampered with taste, beauty and pleasure. Well in Hangzhou you will feel you nowhere near this. The architecture is nice and rooms very spacious, but it lacks attention to detail that you expect in such a place.
Breakfast for exemple is very disappointing. Choice is limited and quality arguable. In room 301, the carpet floors were damaged, the house keeping trolleys where left in the corridors all day long.
The concierge did a great job in finding a nanny last minute and the chinese restaurant is really worth it. But again this dining room was not heated and if you don t wear 4 layers plus a heavy jacket you ll be freazing before ending the starters... A shame for this kind of place isn't it?