I stayed here recently and was disappointed by the total lack of english spoken. The rooms while clean and spacious are only entered after dark and very tired looking passages. The breakfast offering was really sad as this was the worst Western Offering I have ever had in China.
Because my room rate excluded breakfast, I was happy to pay, however the young lady on duty would not let me enter the breakfast room as I did not have a voucher.
The position of the hotel is ok, and close enough to downtown Hangzhou and the departmental stores, but stay again next year, I think not.
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