As a lot of the reviewers have mentioned, the hotel (which is a chain) is not close to the West Lake, which is the main attraction in Hangzhou. You can rent a bicycle from the hotel for RMB5 for the day (the 1st 2 hrs was free). It's about 5-6km from the lake. The room was big enough, we had a King Deluxe. Just note that the bathroom has a clear glass that can see out to the room, & vice versa. Privacy is not great in that sense. The good news is there is a blind you can draw in the bathroom so you get the privacy. Other reviewers have also mentioned that the wi-fi that was supposed to be accessible in the room is not great. We found a way around this: ask a technician to come check it out, & if that still doesn't work, ask to borrow a router/modem that they can help you set it up in your room. There was no charge for this. The room appeared clean enough. Unfortunately the hotel does not give out any maps of Hangzhou, you will have to pay a couple of yuans to get a map of just their public transport system. They were lovely enough to help us get a cab upon check-out. Generally, their service is not what you would get in a Western country. The staff are polite enough, but they have a tendency to multi-task, which means they could be talking to you one minute, & then responding to someone else the next.
If you're in the mood for dumplings, there was a dumpling place almost across the road from the hotel. It has quite a home-made feel to it, but cheap food.
If you're prepared to splurge a bit, there is Orange Crystal Hotel that's pretty much next to the Lake. Of course, the price will be higher. It's value enough for money with this Orange Hotel.
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