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“Home away from home” 5 of 5 stars
Review of Oakwood Residence Hangzhou

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Oakwood Residence Hangzhou
4.5 of 5 Hotel   |   No.28 Jiaogong Road, Hangzhou 310012, China   |  
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Hotel website
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Hotel amenities
Special Price
25% off of room rate
Ranked #10 of 1,894 hotels in Hangzhou
Burlington, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Home away from home”
5 of 5 stars Reviewed January 23, 2013

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is of high quality and staff that are helpful and courteous. When travelling in a country where you don't speak the language and Chinese food isn't your first choice, this hotel offers a home away from home. I highly recommend that you give it a try.

Room Tip: Every room I have been given has been great regardless of location.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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144 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
singapore
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

One of my best hotel experience in china. The one bedroom suite I stayed has everything I need (kitchenette was very well equipped and stocked). Big room and living room. Only minus point was the rain shower that do not work too well, it sprays water everywhere and not 'rain drops'....

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, January 26, 2013
Greetings from Hangzhou. Thank you for your rave review as well as your comments about our rain forest shower. Our team will be sure that our guests enjoy a rainforest shower not just drops! We look forward to welcoming you back to the Oakwood Residence Hangzhou soon. Cheers
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A TripAdvisor Member
5 of 5 stars Reviewed January 19, 2013

I am a regular guest at Oakwood, Hangzhou. The service continues to improve. The quality of food has improved. Above all, Laura in reception is excellent. She is always exceedingly polite and efficient and deserves special mention.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Oakwood

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, January 21, 2013
Thank you for your kind remarks. We will share your positive feedback with our team and, in particular, Lara. We look forward to welcoming you back in the near future. Cheers.
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HANGZHOU
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2013 via mobile

We use this hotel for our overseas staff and customers when they stay in Hangzhou.
The rooms are excellent large self contained apartments. Rates are good for what you get.
Home to many expats who are staying a while in Hangzhou

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, January 9, 2013
Neil,

Thank you for your positive remarks about the Oakwood Hangzhou. Please do not hesitate to contact me directly if I may be of any service in the future.

From all of us at the Oakwood Hangzhou we wish you and your family all the best in 2013.

Cheers,
Brian
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Sydney, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 18, 2012

I was stationed in Hangzhou for 3 months to complete a project where I wasn't able to find an apartment to my liking so I chose to reside in this fine establishment within 10 minutes walking distance to my office in the CBD.

I chose the 1 bedroom suite on level 5 which had higher ceiling than normal and a lavish sky garden of approximately 40 sqm, it gave me a feeling of home.

The room was plushly decorated, a lot of thoughts have gone into it to design the rooms. I still miss it to this date.

The services were great, this hotel has won China's best 5 star serviced apartment 2 years in a row and was managed by an expat American as the hotel GM. He would organise gatherings and dinners for fellow expat executives who work in the city and reside at his hotel so we didn't feel lonely in this city.

The rate was reasonable as well in my opinion.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, December 19, 2012
Leo,

Thank you for your gracious compliments. We will share your kind remarks with our entire team.

From your side, your were a marvelous guest and friend. We all miss you.

Best wishes to you and your family for a Merry Christmas and Happy New Year.

Cheers,
Brian
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Zonnebeke, Belgium
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 16, 2012

Hangzhou is a special place in China: its main tourist attraction, a huge lake surrounded by smaller mountains is attracting the higher class in the country for holidays.
The hotel is located in the city center in a compound area. Rooms are huge and include a kitchenette. Trough the specialized hotel websites you will find good price offers.
Price quality the best for this city.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, December 19, 2012
Greetings from Hangzhou.

We sincerely appreciate your positive remarks. We will share your kind remarks with our associates.

We look forward to welcoming you back to the Oakwood Hangzhou in the near future.

All the best to you and your family for a Merry Christmas and Happy New Year.

Cheers,
Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 30, 2012

Just stayed at this residence for 3 nights with my folks in a two-bedroom apartment. Space is ample and great view from the 12th floor. Kitchen is fully equipped and washer-dryer with complimentary detergent is perfect. There are signs of wear and tear inside the apartment but nothing major. The bed is one of the most comfortable ones I have slept in.

What really baffles us is that at this day and age, we still have to pay for Internet access. When inquired about password for wifi in apartment, we were told that only the lobby has wifi. When tried to access Internet in apartment via LAN, a message popped up saying we have to pay USD30 for 24 hrs of Internet access!!!! When we are paying nearly USD300 per night,I don't think it's too much to ask for complimentary Internet!

The hotel is not within any famous landmark of the city but you have a Starbucks and KFC within 5min walk. Taxi is the only way to get back from the attractions downtown. It seems that this place is quite well known as all the cab driver we flagged down knew this place as soon as we mention its name.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, December 3, 2012
Thank you for your positive comments about the Oakwood Hangzhou. Please accept our apologies for not advising you that your rate did, in fact, include complimentary internet access. We will review this issue with our team and ensure that future guests are properly advise of of all of their benefits, such as free internet. Again, thank you.
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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#110 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Official Description (provided by the hotel):
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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