I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is of high quality and staff that are helpful and courteous. When travelling in a country where you don't speak the language and Chinese food isn't your first choice, this hotel offers a home away from home. I highly recommend that you give it a try.