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“Top Hotel in Hangzhou” 5 of 5 stars
Review of Oakwood Residence Hangzhou

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Oakwood Residence Hangzhou
4.5 of 5 Hotel   |   No.28 Jiaogong Road, Hangzhou 310012, China   |  
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Ranked #11 of 1,960 Hotels in Hangzhou
Zonnebeke, Belgium
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Top Hotel in Hangzhou”
5 of 5 stars Reviewed December 16, 2012

Hangzhou is a special place in China: its main tourist attraction, a huge lake surrounded by smaller mountains is attracting the higher class in the country for holidays.
The hotel is located in the city center in a compound area. Rooms are huge and include a kitchenette. Trough the specialized hotel websites you will find good price offers.
Price quality the best for this city.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, December 19, 2012
Greetings from Hangzhou.

We sincerely appreciate your positive remarks. We will share your kind remarks with our associates.

We look forward to welcoming you back to the Oakwood Hangzhou in the near future.

All the best to you and your family for a Merry Christmas and Happy New Year.

Cheers,
Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Hong Kong
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 30, 2012

Just stayed at this residence for 3 nights with my folks in a two-bedroom apartment. Space is ample and great view from the 12th floor. Kitchen is fully equipped and washer-dryer with complimentary detergent is perfect. There are signs of wear and tear inside the apartment but nothing major. The bed is one of the most comfortable ones I have slept in.

What really baffles us is that at this day and age, we still have to pay for Internet access. When inquired about password for wifi in apartment, we were told that only the lobby has wifi. When tried to access Internet in apartment via LAN, a message popped up saying we have to pay USD30 for 24 hrs of Internet access!!!! When we are paying nearly USD300 per night,I don't think it's too much to ask for complimentary Internet!

The hotel is not within any famous landmark of the city but you have a Starbucks and KFC within 5min walk. Taxi is the only way to get back from the attractions downtown. It seems that this place is quite well known as all the cab driver we flagged down knew this place as soon as we mention its name.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, December 3, 2012
Thank you for your positive comments about the Oakwood Hangzhou. Please accept our apologies for not advising you that your rate did, in fact, include complimentary internet access. We will review this issue with our team and ensure that future guests are properly advise of of all of their benefits, such as free internet. Again, thank you.
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Hong Kong, China
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 22, 2012

2 couples with an adult + a baby, we booked a 3 bedroom apartment & spent 4 nights at this really comfortable apartment, nothing to complain regarding the decor, appliances, space & view. Starbucks & KFC is across the road, the neighbourhood is just quiet yet convenient to get to anywhere including the lake. Would be great if the common bathroom also have a bathtub, compare to the bathroom in the master bedroom the common one just a bit small to be shared by the 2 bedrooms.

Oh when I went in Oct there was this construction site right next door, start early if the weather was good, like at 6am... ;( Luckily weather wasn't perfect throughout our stay.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hangzhou, China
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 12, 2012

Apartment style 5-star accom with kitchen, sofa and plenty of space. Becomes very attractive if you can get a corporate rate. Pool, gym and breakfast are all top-class. Let down only by the English level of most of the staff. Location may not suit a first-time tourist who wants to be on the lake, but very comfortable for business travel.

Room Tip: Better to choose a room away from the huge work site next door. If you want a bath, state that and...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, October 16, 2012
Thank you for your kind comments about our Oakwood. We look forward to welcoming you back if your travels bring you back to Hangzhou. Cheers.
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Bangkok, Thailand
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 6, 2012

We brought four families for the Fall Festival holiday in Hangzhou and chose the Oakwood as our venue. The three bedroom apartments comfortably held two families. We hosted 16 people for dinner and it came off without a hitch. The rooms are new, clean and well appointed. The management is responsive and courteous. Although you can find less expensive options, the Oakwood continues to deliver consistent quality that justifies the price. I can recommend without hesitation.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2012

This was my first time in a Oakwood property and I'll definitely continue using them in the future. The residence in Hangzhou was inaugurated in 2009 and is located in a secluded area of town, north of the West Lake. You can walk to the lake but it will take around 20 minutes to arrive, taxis are inexpensive but they might be difficult to find in the evening.
Service is great, good buffet breakfast buffet, nice pool and facilities make this residence a very comfortable stay, especially if you're staying more than few days.
Hangzhou has a great bike sharing system, available all over the city that would allow you to avoid the crazy traffic. You would need to get a card at few locations around the lake. After a couple of days of many hours using two bikes we ended paying no more than USD 0,30.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, July 29, 2012
Thank you for your gracious comments about the Oakwood Hangzhou. We are pleased you enjoyed your stay with us. We look forward to welcoming you back ion the near future. Have a marvelous week. Cheers.
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A TripAdvisor Member
5 of 5 stars Reviewed July 11, 2012

I was very impressed with everything about Oakwood. The apartments were beautifully furnished and you had the best of both worlds, eg an apartment with all of the perks of a hotel. The bed was the most comfortable bed I have ever slept in.

The staff were very helpful and extremely polite. Would definitely stay here again.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Oakwood

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#87 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Official Description (provided by the hotel):
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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