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“Best Value in Hangzhou” 5 of 5 stars
Review of Crystal Orange Hotel

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Crystal Orange Hotel
4.0 of 5 Hotel   |   No.122 Qingbo Street, Nanshan Road, Shangcheng District, Hangzhou 311703, China   |  
Hotel amenities
Ranked #31 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
Shanghai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best Value in Hangzhou”
5 of 5 stars Reviewed March 23, 2010

This is not a Hyatt, Shangri-La or Hilton. It is a budget operation that aspires to be a boutique hotel. It is committed to being all that it can given its constraints. As such, it fulfills this promise with innovation, creativity and responsiveness.

The hotel is tucked away behind a small street (i.e. alley) off of Nanshanlu, the North-South Road that borders the eastern edge of the West Lake (Xihu). As you pull up to the Hotel, you notice the turnaround doubles as a parking lot. The lobby is several stories of glass, so there is plenty of sunlight, but you feel as though the entire entrance has been compacted into half its normal size. Nonetheless, it feels neither cramped nor stuffy - a testament to its unique design.

Check-in is quick, easy and typically without a hitch. They do their best to accommodate your needs and requests, and the staff are friendly and ever-smiling. Some have interesting English names (in China, they take English names such as Thunder and Happiness), though at the moment I do not recall what they were. There are Andy Warhol-esque pictures of Marilyn on the walls climbing up towards the glass ceiling. They add a burst of technicolor to an otherwise colorless wall. The contrast is a bit bright for some, for others it will have a familiar modern neon glow.

We've stayed on different floors and we've seen almost every class of room. So we know that they are both standardized as well as differentiated. The budget rooms have no windows, but they do have curtains (don't open them, unless you enjoy looking at blank walls). Some rooms (on the top floor) have oddly angled roofs that give you the feeling of vertigo as if the entire building was leaning over. Other rooms have small, but usable balconies that overlook the alley or Nanshanlu. All of the rooms, as other reviewers have aptly noted, have a rubics cube and a goldfish - a nice combination of the modern and the organic.

If you haven't guessed already, the designer of this hotel is not a local. At least according to the numerous accounts I've heard, the architect is a UC Berkeley graduate, and you won't be surprised or skeptical of this claim once you've been to the Crystal Orange Hotel. The rooms are dark, but alive. They are simple, yet clean. It is minimalist, cubist, non-conformist, earthy, modernist, post-modern, and humanistic - all in one.

There is a Brazilian Churrascaria on the First Floor in addition to the minimalist breakfast room (yes, it is pretty spartan, but I typically eat Congee at the Hilton, so it's perfect for me). The Churrascaria, for the uninitiated, is a meat smorgasbord - ranging from lamb to sausage to several different cuts of beef to the more exotic chicken heart and beef tongue. There is also a fairly sized salad & appetizer bar - which is also all-you-can-eat. In addition, this particular restaurant has a live variety show on many nights - from Chinese acrobats to a violin soloist to belly dancers to a Brazilian band to pop singers. It's not Broadway, but you will have a good time (as long as you bring your sense of humor with you). As with the hotel, this restaurant is a great value.

Perhaps the best feature of this hotel is its location. Walk out of the hotel, turn right and cross the street (Nanshanlu), and you are at the West Lake (actually a park that borders the West Lake). The area is called Orioles Singing in the Willows - and it is a beautiful area of the Lake. You can also rent bicycles (free for one hour) at the entrance to this park. There are boats you can rent by the hour and a wonderful little Museum of the West Lake nearby that highlights the history and cultural significance of the Lake. Walk out of the hotel, turn left and walk a few blocks, and you will arrive at Wushan Square - where you can find the Flea Market and Food Street.

We've been to other places in Hangzhou, and though there are fine establishments throughout the city, we chose to stay here because it truly is a gem - the best value in Hangzhou.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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764 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2010

very nice place to unwind after a beautiful day by the lake side

Stayed January 2010, traveled solo
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Miami Beach, Florida
Top Contributor
119 reviews 119 reviews
85 hotel reviews
Reviews in 97 cities Reviews in 97 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed January 17, 2010

This was the first time I stayed at an Orange hotel. I will certainly stay again at this or another one, based on our very good experience here. First, the location. Right across from West Lake, pretty central being only 10 minute walk from the cutsie pedestrian tourist street. It's a bit of a walk to decent eats from the hotel, but not so bad. Second, the room. We got a standard room and I loved it even though it was not large. Very modern, clean lines, fun glass bathroom wall has a shade if you want privacy. The heater worked well in the winter. Everything was designed for good function, and the desk is long enough for both of us to use computers. Internet is free, either wired or WiFi. Bathroom is very nice and sleek. I loved having a goldfish in the room! What a nice touch, giving guests a living creature to come "home" to. That really made a difference, even though the goldfish we had the first day was dying and we had to get a new one. Third, service. Very good. At least one staff member on each shift speaks English so there was no problem, and most are friendly. Unfortunately the staff does not know anything about their network system--the WiFi suddenly stopped working and instead of resetting their router they just gave us an ethernet cord. Luckily we travel with a WiFi router so both of us could go online. The night shift girl was a little surly. We asked for food for our goldfish and she didn't even smile, just abruptly said "No, we already feed the fish!" Pretty mean considering we were asking for something so innocent. Other than that there is a high degree of professionalism here. When you leave your bags after checkout, they actually keep them in a safe place in the office and you get a luggage tag! Not like some hotels that just place them to the side and not so secure. Although not cheap, the value for this hotel is good. The bicycles for guests are invaluable--the first 2 hours are free and after that it's only 5RM for the day. What a great service to offer for guests. We rented them for two full days and cycled the entire lake two days in a row. Hangzhou is nice that way, and Crystal Orange is a great place to stay. It has all the good aspects of a chain (professional standards of service) with a fresh, young approach to the industry. As an aside, the Dragonfly spa next door is professional and reasonably priced :)

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2010

Booked through the hotel booking hotline. Stayed in superior king room for 3 nights.

THE UPs
- Modern interior design (but not yet a boutique hotel in my opinion)
- Comfortable. Clean and tidy room
- Friendly and attentive staff
- Good location: near to West Lake / 15 minutes taxi ride to town center
- Ticket of certain sights can be purchased from the concierge (e.g. Impression West Lake)
- Value for money

THE DOWNs
- Limited choices of breakfast
- Not many restaurant around the area
- Avoid room next to the main street although the window was double-layered

All smiles. A happy hotel club member now and will definitely stay in this hotel again.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Orange Hotel

Address: No.122 Qingbo Street, Nanshan Road, Shangcheng District, Hangzhou 311703, China
Location: China > Zhejiang > Hangzhou
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#27 Luxury Hotel in Hangzhou
#109 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crystal Orange Hotel 4*
Number of rooms: 113
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Also Known As:
Hotel Crystal Orange
Crystal Orange Hangzhou

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