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“very comfortable bed and friendly staff!” 5 of 5 stars
Review of Crystal Orange Hotel

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Crystal Orange Hotel
4.0 of 5 Hotel   |   No.122 Qingbo Street, Nanshan Road, Shangcheng District, Hangzhou 311703, China   |  
Hotel amenities
Ranked #31 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
Portland, Maine
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“very comfortable bed and friendly staff!”
5 of 5 stars Reviewed September 22, 2013

I will go with the review written by dude8888. Everything dude said was my experience. I did find two staff who could speak a good bit of English, and I am learning Mandarin, so we muddled through. In six months in China, this hotel had the best bed I have slept in - slept well and felt great in the morning. We were there on Moon Festival weekend - very busy holiday. No problems with road noise at night or in the mornings, no problems with check in or checking out. The light switches are tricky to figure out, but add to the China experience. The entire building smelled good and was clean - that is important to me. Wifi is free but really weak and slow. Don't plan to watch a movie on line or to get real work done on your computer. TV is only Chinese except for CCTV news. We would stay here again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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764 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 9, 2013

I stayed at the Crystal Orange Hotel in Hangzhou in January 2011. My overall experience was good. Was it perfect? No. But what is? I selected the hotel after a thorough review from Tripadvisor. The exterior is old and not impressive, but the interior is new, modern and lovely. My room had a large bed with crisp white linens and pillows that were to die for. My personal benchmark of a good hotel is the detail and money they put into their washrooms. The Crystal Orange exceeded my expectations in this category given the modest price of the room ($64Cdn). The step-in shower is tiled in limestone and is in enclosed by a glass door with room for two. Spacious yet cozy. The hotel is on Nanshan Road (a main thoroughfare) and I was concerned about room noise, but they have installed double-paned windows to effectively reduce the noise. You just have to look out the window and ensure that the second pane is closed to really seal out the noise. The hotel is ideally located close to West Lake and all the surrounding restaurants and tourists activities. My only two complaints are minor. First the air-conditioner controls were designed by an engineer to be used by a nuclear physicist. I tried every combination of buttons but relented and called the front desk. They took awhile to figure it out themselves. Second, the front desk staff have limited english. This complaint is really not fair because I am in China. What do they speak here? Mandarin. My Cantonese was useless. For those english only travellers - bring a dictionary. My iPOD was invaluable in this function. You will thank me. Overall a very nice stay and I would stay there again. High praise indeed.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2013

Our friend recommended this hotel to us because of good location and reasonable room rates. We stayed in this hotel twice, once in spring, once in winter. We chose it because of its proximity to the lake. The nearest entrance is within walking distance. This clean and trendy hip hotel is renovated from an old building. We love the modern design of the lobby. Rooms are comfortable and spacious.
Staff are helpful. Last winter, we experienced the heaviest snow in Hangzhou. After check - in, we couldn't wait to get to Broken Bridge to see the snow. The reception showed us how to take public transport as taxis were in great demand. When we returned in the late evening from the heavy snow, we felt like home coming. We felt so cozy in our room while enjoying the white world outside of our room window.
We can't ask for more, with such good price, comfortable rooms and excellent location. We have become members of the Crystal Hotel.
We enjoyed our stay and would definitely come back again.

Room Tip: Choose rooms with a balcony
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 24, 2013

A modern, stylish hotel right across the road from West Lake. Rooms were being renovated while we were there and are now full of high-tech gimmicks, which didn't always work intuitively. The two sets of curtains operated by remote control were particularly annoying and the lighting menus by the bed are daft. However there are lots of sockets for charging equipment and it was nice to have an iPod dock. Aircon worked fine and free Wi-Fi in the room worked well on the whole. Rooms aren't particularly spacious but were well-equipped and comfortable and beds were the softest we experienced in China. We only had breakfast at the hotel once,and it was OK but the coffee wasn't good. There is a supermarket across the way and also a fruit shop where you can easily buy enough for breakfast and there is a good, but pricey, coffee shop round the corner on the main road by the lake (walk past the Aston Martin showroom). It's a 10-15 min walk north and inland from the lake to lively streets with plenty of restaurants. Reception staff are helpful, and will call taxis etc, but their English wasn't particularly good. We might have struggled if we hadn't had a Mandarin speaker with us.

Room Tip: Lift only goes to fourth floor, so avoid fifth floor room if you have a lot of luggage.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 23, 2013

Arrive in the hotel at midnight, the service at reception is good and friendly. Quick check in. Taxi to and from Airport is around RMB110. Location is okay i guess, quite near to the West Lake, but with the West Lake being so big, there are actually many hotels close to the lake.

Room Tip: Rooms on the south side are quieter
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REGINA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 23, 2013

A/C does not work door lock quit working and they took an hour to get us into our room making us late for a tour we had booked and cost us lots of cash and did nothing for us. They then threw us out of the room and we had to repack our bags move them ourselves to our friends room and did not get another room for 8 hrs and the only thing offered was a free breakfast. I like this Hotel chain but I strongly recommend staying at another Hotel in this city. The staff seemed to care and even the Manager tried to help but he was restricted by the owners policy's. This is the oldest Hotel in the chain and is in bad shape and needs a lot of repair but because of the location is still making good money for them and the owners just do not care if you are happy or not. A/C does not work very hot in the room cannot get ice or cold drinks at hotel. Bad food no help available from the hotel for any trouble you have and owners who do not care. Do not stay at this Hotel.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanau
Top Contributor
93 reviews 93 reviews
71 hotel reviews
Reviews in 78 cities Reviews in 78 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 21, 2013

Hotel is mostly frequented by chinese travellers and few western travellers.
Stylish and modern. We had a quite small room on the 5th floor (pls note lift only travels to 4th floor), but adequate. Bed was queen size with nice soft bedding. A little bit noisy, as small street was very busy even during the night with lots of car honking.

On second night we also had a small goldfish in a bowl, I hope it survives. As bowl was not occupied the first night, we wondered about the funny noises we heard in our room the second night.

Bathroom had glass walls on the outside and to the room, which give no privacy but they had blinds which you could close.

TV only Chinese programms, not English speeking channels. Free Wireless.

We booked room without breakfast, but there is a bakery in the same street which offers nice pastry, and tea/coffee making facilities in the room, so we made our own breakfast.

Everybody in the hotel was really friendly, even though some do not speek English at all.

Room Tip: If you have heavy luggage, choose a room no higher than 4th floor..
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Orange Hotel

Address: No.122 Qingbo Street, Nanshan Road, Shangcheng District, Hangzhou 311703, China
Location: China > Zhejiang > Hangzhou
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#27 Luxury Hotel in Hangzhou
#110 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crystal Orange Hotel 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Hotel Crystal Orange
Crystal Orange Hangzhou

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