I chose this hotel because of the location and good reviews at trip-advisor.
I booked a Deluxe Suite and asked for room on the peaceful location.
Chek-in was smooth and room size was good and modern. It has electronic controls (on side of bed the controls were broken) for everything but its difficult to understand and there is no instructions of any kind for anything in the room. You will have to test and try on you own to learn or understand everything.
Good size flat tv in middle of the room (but with only one English channel), a music player with Ipad/Iphone connectivity which switches on by itself when you enters the room.
I was surprised to find very small toilet for a deluxe suite. Sometimes you will suffocating is such a small toilet. There was no laundry bag or any instructions about laundry.
In such a big room, no luggage stand, you have to keep luggage on floor and its very uneasy to take out things from the luggage when placed on floor. In center of room, there is lan cable for computer but that was not working. Wireless signal was very low and speed very fluctuating. and most surprising, you have place to put your lalptop but there is no chair to sit and work on it.
Curtains are remote control operated but again remote is blank without any instructions how to operate or any sign on it. Even housekeeping person found it difficult to use and he tried many buttons to open or close the curtains.
I asked for room on peaceful location, but my room was lobby facing and you can hear all sound at lobby. At late night there was some arguments between some people in the lobby and i could easily hear everything (room was on 4th floor).
I think they need better room maintenance, and instructions are must to tell how to use everything.
For breakfast I went to restaurant on ground floor where I was the only one. They have set menu out of which I ticked butter and toast with tea only as I am Vegetarian. But when they bring it, I found toasts are placed with a piece of meat (which was not mentioned in the menu) and when I ask them to get me one without meat, they didnt understand it and on repeated request, they took it back and bring same one back by removing the meat peace.
The best advantage to me of this hotel was that its just opposite Indian Restaurant so there was no problem of lunch or dinner.
Otherwise location is good, very peaceful area, underwater world is a walking distance, getting taxi is also easy.
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- Also Known As:
- Hotel Crystal Orange
- Crystal Orange Hangzhou