The location is really good, specially if you want to walk around the West Lake. I think the staff was really good, friendly, they provided a good service but their English is not so great, I could talk to them because I speak Chinese.
I wasn't so comfortable with the rooms but I must admit that before I stayed in a 5-star hotel in Shanghai so maybe compare both hotels isn't Ok. Anyway, I had a good rest, in silence and comfortable.
The (-): I didn't like the breakfast. It is obviously prepared for Chinese guests. If you are a foreigner I don't reccomend it.

the location was pretty great, seeing as it provided it extremely easy access to the West lake, within walking ditance. The collection of shops around it were also a great convenience. However, the view was not that pleasant, as seen from our room. Food-wise, it was good enough. Service was also pretty good, and I was also quite surprised by the fact that the rooms also included a PC computer. However, the room that we resided in lacked WiFi, and I suspect the rest do too.

Everyone visiting Hangzhou must stay close to the West Lake (Its main attraction by far). This allows you make a break in your day to cool off fo an hour or and take a rest. By staying in a hotel close to the lake you'll avoid Hangzhou´s main problem -Taxi availability. For this the Renhe is exemptional. The hotel is close to everything. Right across the street from XiHu (West Lake). Close to many western places - starbucks, dairy queen, kfc, etc...

But don´t expect much from the hotel.
Although its staff pushes really hard to make westerns feel very welcome the overall rating of the hotel is truly hurt by its aging facilities, stained carpets, location of its main entrance, smell of the ailes, slow elevators etc...

Given a really small room, but it's modern, comfy bed and all the amenities available. Room is also cool, gd airconditioning, very important as it's really hot outside. Carpet and some parts of the room looked worn, and wallpaper mouldy and peeling off, but I don't stay in the room except to sleep. The best thing about this hotel is its location. Easy to come back to in the middle of the day to shower if it gets too hot outside. Across the road is Westlake, next door to numerous eateries including the famous Wai Po Jia and Green Tea. Numerous bike rentals a hop away, and walking distance to the shops and malls nearby. No wifi in the room, so went down to the lobby for wifi, the recep saw us and offered us a router in our rm, great service! In the end we bought it from them and used that in our Shanghai rm too. Most of the china hotels don't have wifi in rooms, just a cable, which is useless if you have an ipad. Of my 4 destinations, Hangzhou is my fav and this hotel has the best location of the 3 hotels on my trip.