The location is really good, specially if you want to walk around the West Lake. I think the staff was really good, friendly, they provided a good service but their English is not so great, I could talk to them because I speak Chinese.
I wasn't so comfortable with the rooms but I must admit that before I stayed in a 5-star hotel in Shanghai so maybe compare both hotels isn't Ok. Anyway, I had a good rest, in silence and comfortable.
The (-): I didn't like the breakfast. It is obviously prepared for Chinese guests. If you are a foreigner I don't reccomend it.
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