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“Lovely hotel” 4 of 5 stars
Review of Tea Boutique Hotel

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Tea Boutique Hotel
4.0 of 5 Hotel   |   No.124 Shuguang Road, Xihu District, Hangzhou 310007, China (Xihu District)   |  
Hotel amenities
Ranked #14 of 1,963 Hotels in Hangzhou
4.5 of 5 stars 162 Reviews
Kuching, Malaysia
Top Contributor
69 reviews 69 reviews
66 hotel reviews
Reviews in 30 cities Reviews in 30 cities
134 helpful votes 134 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed November 5, 2011

This is a nice hotel with a tranquility setting. People manning the reception counter are young people and they are very good in their service manner. Our booking agent for the Impressions West Lake show delivered our booking vouchers to the hotel and they very promptly informed us about the waiting envelope at the time of our check-in.
Our room on the second floor is spacious and nice. The only thing is our room faces the Shuguang road in front of the hotel so there was much traffic noise in the early morning. It might be better to take a room on the other side but I don’t know what view you would get. The hotel has only three levels so going up to the third floor may not make much difference if you are a light sleeper.
We walked from the hotel to the Impressions West Lake show, but as it has been raining that day right into the night, it wasn’t easy taking the walk which was more than 30 minutes. I think there is a shortcut through the park but we thought the lighting within the park was not too good so we ended walking the long walk.
The hotel is few minutes walk to Walmart, just after one traffic light from the hotel. Other than Walmart itself, there are some shops and restaurants in the building.

Room Tip: Ask for room away from traffic
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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162 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 15, 2011

Walking into this hotel and the first thing you notice is the abundance of wood. The lobby is somewhat spartan but the staff that greets you is very pleasent and helpful - and speaks English! The room we had (208) was spacious and well appointed. Again, wood is everywhere which gives it a Scandinavian feel. It was at the back and very quite. There was quality in the furnishing and details that my wife and I have rarely found in more expensive hotels - excellent lights (including the best reading lights I have seen anywhere!), a very impressive tea making facility, and a sitting area rarely seen in a "standard room". The bathroom had a large round bath and shower and was well stocked. Everything worked and was spotless, the bedding clean and crisp, the bed just right (normally Chinese hotel beds are way too stiff to my liking).

My only negative comments regarding the room are that there is a shortage of shelving in the bathroom that one could put his or her "stuff" on and that there is no lighting at the excellent work station.

There is a huge sea-food restaurant (supposed to be one of the best in Hangzhou) on the ground floor. The menu is vast but we found the place to be too noisy and not adapt to deal with foreigners - nobody spoke English! Breakfast (included) was served at the same restaurant and the three set menu choices were all good. Can't ask for more. And the staff at breakfast did speak English.

Though it's not on West Lake, the loaction is good and everything is within reasonable distance. All in all - I highly recommend this hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
126 reviews 126 reviews
104 hotel reviews
Reviews in 47 cities Reviews in 47 cities
486 helpful votes 486 helpful votes
5 of 5 stars Reviewed September 14, 2011

Walking into the lobby and then on to the rooms brings a distinct feeling that you're walking into a modern Scandinavian hotel replete with wood panelling, a sense of light & space and everywhere you look a strong impression of craftsmanship that has gone into the design. Based on previous feedback on this page I was almost tempted to take my tempur travel mattress but instead decided to travel with only carry-on luggage. Thankfully the bed was very comfortable, so much so that we had one of the best nights' sleep in a long time. The rooms are not only stylish and comfortable but also quiet and surprisingly bright. Despite being a 3 storey building all rooms get light during the day and despite being on a main street you hear none of the traffic from the rooms. The location is perfect for those wishing to enjoy the star of Hangzhou, namely the West Lake which is accessible from a beautiful pathway directly in front of the hotel. The provision of thoughtful amenities such as water from the Tiger Spring and locally-grown Chinese teas is something that sets the Tea Boutique Hotel apart from other hotels. In addition to the 20 minutes or so it would take to get to the Tiger Spring, not having to line up with the throngs of tourists to drink the water is a small win. There is nothing like drinking Longjing tea made with fresh-boiled spring water in the comfort of these rooms. The bathrooms are generously sized and the only negative comment we have about the property is the need for a silhouette of a naked woman on the frosted shower window separating the bathroom from the bedroom - a large detraction from the otherwise perfect design aesthetic of the hotel and rooms. The restaurant attached to the Tea Boutique is well known in Hangzhou but has slightly unfriendly opening hours - in particular for those arriving late in the evening or those wanting a late breakfast. Having said that there is a cafe directly across the road which sells Western and Asian favourites that is open into the wee hours. For those who prefer to venture out for breakfast you have everything from McDonald's through to several local options in the Wal Mart complex less than 5 minutes walk from the hotel. If spending time around the West Lake is the main aim of your visit to Hangzhou then the Tea Bourtique Hotel is simply one of your smartest options. It's half to two-thirds less than the Western chains, provides plenty of space and while not on the lake-proper such as the Hyatt or Shangri La, the location is perfect for discovering temples, pavillions, squirrels, monks, locals singing opera and everything in-between in the forests leading to the lake. Be warned: getting a taxi in Hangzhou can be an impossibility at times. Try your luck at the airport to get a good driver and negotiate a half or full day rate and have them ferry you around during your day (we waited for over an hour for a taxi from the Hyatt on a weekday night after dinner at 10pm - only 3 cars came during that hour!)

Room Tip: Even the most basic (and cheapest) room is spacious and comfortable. Expedia offered a cheaper rate...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 12, 2011

Had a great time at this hotel. Beautiful and clean interior, relaxing spa and delicious Chinese restaurant. The staff were so accommodating - they helped me book my bus tickets, Impressions of West Lake tickets and found me an adaptor at 12 midnight. I had emailed them prior to arriving and they were always quick to answer my questions. Great value for money. Really appreciate the thought that went into designing the rooms and common areas of the hotel. Also enjoyed the different tea in the rooms and the books in the hallway.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
91 reviews 91 reviews
29 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 23, 2011

My husband and I stayed at the hotel for 5 days and enjoyed it very much. The overall service is good. Above all, the hotel/room design is modern and impressive, unlike many others. We enjoyed its tea very much. We also like their spa, which is open till mid-night. The restaurant provides delicious local dishes, though a bit expensive. The only problem for me is the mattress, which, like many local ones, is very hard. The hotel should provide soft foam mattresses, but they don't have the choices.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shanghai
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 12, 2011

First of all let me say that the hotel rooms are really nice. There is no question that the rooms are really very handsome, are nicely laid out and use lots of very pretty wood.

That said let me get to a few problems, not in any particular order:

1) No bottled water in the rooms. Yes you arrive in your hotel room and search for water and what do you find? An unsealed container of water supposedly from the local spring that is sitting out on the countertop. The concept is great its just that you don't know when the water was changed, where it is from, and how often the container is cleaned. It provides one of those wonderful "How lucky do you feel?" travel moments. I was fairly sure that our water had been changed since the cleaning staff spilled the water before we got in the room and there was a puddle on the carpet that was still wet when we checked in. Lovely!

2) The TV is built into the wall and is covered with fabric, which looks great, but the TV remote doesn't work unless you put it right next to the TV. English TV stations were only in black and white, which gave a nice sort of retro feel.

3) Hotel breakfast is completely unacceptable. The western breakfast of eggs and sausage came out barely cooked and was inedible. The buffet had 2-3 slices of bread, a toaster and two coffee machines. The milk for the one and only one type of cereal was left out and was warm, providing yet another "are you feeling lucky?" moment.

4) Location, this hotel is in the middle of nothing. There isn't even a convenience store nearby, so you are forced to take taxis everywhere and they are not always easy to find. Other reviewers have mentioned this but I feel that they were not clear enough. This hotel really is in the middle of a busy street with nothing nearby. Walking to anywhere from here is not really practical. Yes you can cross the nearby park to get to the lake, doing it once is fun, doing it every time is impractical.

5) Front Desk: The front desk people were cheery but couldn't help very much. They had no clue as to where to send us for local restaurants and sent us to the most idiotic tourist place with a one hour plus wait (we didn't wait). They were also equally clueless when we asked them to find out how late the trains were, since it was reported on the TV that they were running late. Later while having lunch at another hotel, we asked the same question, they called the station and we got an answer in 5 minutes. Cheerful is nice, but helpful is even better.

Look I really wanted to like this place, and will say that I liked the room. That said, a hotel is more than a room. Location, service and food were all way below acceptable standards so I can't recommend this place to others. I live in Shanghai and stayed at a less cute but better serviced hotel on my last trip in the city center of Hangzhou.

Sorry to be the dissenting voice but if you're traveling to Hangzhou you can do better.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
49 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 26, 2011

On the whole, I was happy with the hotel quality and services. The hotel is a little out of the way from the major tourist attractions. The difficulty getting a taxi in Hangzhou can make it a problem for those not used to walking.

There is also a long queue at the airport for taxi - about 25min wait. Avoid private car operators who would try to lure you into their cars by telling you the wait was going to be 1 hour. Get the Information counter staff to translate your hotel name into Chinese name as the taxi drivers only read Chinese.

For some reasons, the hotel routinely terminated TV transmission from 3:30am till 5 am. May not be a problem unless you can't sleep at that time and want to watch some tv.

  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tea Boutique Hotel

Address: No.124 Shuguang Road, Xihu District, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou > Xihu District
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites
Hotel Style:
Ranked #14 of 1,963 Hotels in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tea Boutique Hotel 4*
Number of rooms: 43
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