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“NO ENGLISH speaking staff! And not English menu at restaurant.” 3 of 5 stars
Review of Pins De La Brume Hotel

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Pins De La Brume Hotel
4.5 of 5 Resort   |   No.18-8 Lingyin Road, Xihu District, Hangzhou 310013, China   |  
Hotel amenities
Ranked #131 of 1,968 Hotels in Hangzhou
Xiamen, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“NO ENGLISH speaking staff! And not English menu at restaurant.”
3 of 5 stars Reviewed October 1, 2013 via mobile

Great property, great location but NOT for any other than Chinese people.
It is unbelievable that a member of the "Small Luxury Hotels" seal has a property under its marquee with a restaurant that has no menu in English and no other than Chinese cuisine. Even with our limited understanding of Chinese and one member of the staff limited English it was a struggle to order a simple dinner and the next day lunch was the same experience.
We decided to relax about the whole thing and enjoy the scenery and schedule a visit to the SPA. To our surprise there was not a English services menu there either!! And no one in the entire property to translate.
We are a foreign family that has lived in China for years and are used to this type of shortcomings but this experience has surpassed them all!
If you do not READ and SPEAK Chinese, do yourself a favor, stay elsewhere.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
九里云松度假酒店, 公共关系协调员 at Pins De La Brume Hotel, responded to this review, December 30, 2013
Thank you for your choice of our hotel. We feel really sorry for your experience in our hotel, and we are appreciating your advice to help us improve and perfect.
As a new opening hotel, we believe that we have space to provide better service in order to satisfy our honored guests, and it would always be our goal we devote to achieve.Actuallywe have provided English menu immediately after your experience in our restaurant on the first day, so you could order with the translatedEnglish menu. Considering the English skill of some staff, our Holly Manager who is fluent in English, paid close attention to your stay in our hotel.
What’s more, for the busy traffic in the golden week, our hotel also made efforts to offer convenience to your request. With no advanced booking of our cars, we tried our best to arrange cars for you. Furthermore, we offered complimentary airport transportation to show our courtesy.
We never stop to improve our service to make our guest happy. We believe that you may find more enjoyable experience with us during your next stay. Looking forward to meeting you in Pins De La Brume again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Any
English first
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Additional Information about Pins De La Brume Hotel

Address: No.18-8 Lingyin Road, Xihu District, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #131 of 1,968 Hotels in Hangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pins De La Brume Hotel 4.5*
Number of rooms: 42
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