Made a big mistake to choose this hotel after last minute replacement on Sofitel Hangzhou Westlake hotel that I booked earlier. Choose this hotel for its 5 star as advertised but it was not worth the money for its poor service, comfort and location.
Location is far from lake and town area, nothing to explore nearby. Location is off as many has commented it is not easy to get a cab.
We asked the front desk to buy us D-train ticket to Shanghai but front desk requested extra fee (his out-of-working time + taxi claim + tips) on top of the services fee for the train ticket (standard train ticket + service fee) which was unheard off in a 5-star hotel.
The air-conditional was not cooling at all considering it was summer. We requested the staff to check the air-conditioning twice and the service staff came only 1 hour later.
More nightmare came at night when electricity was cut-off out of the sudden at around 8pm +, and we had to stay in the dark for more than 10minutes! What a lousy service.
I would not recommend anyone to try this one. Great hardware (new lobby, well decorated), but lousy software (service)!
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