The hotel employed the bait and switch tactic. They showed us a big room when we booked but gave us a small and shabby room when we checked in. The door of its closet cannot even be opened. After we complained, they switched us to a big room but a smoking room even though we specified a non-smoking room. The carpet is dirty and light is dingy. Staff are unprofessional and untrained. They speak poor English.
They charge a 5 star rate with a 2 star quality.
We stayed at a 3 star hotel in Vietnam (Essence, Hanoi) and it is far better then this one.
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