The best in Kunming. But "best" is, as I wrote earlier in a review of the Chinese Yangshuo Resort in Yangshuo,relative. "Best in town" does not necessarily mean the best they can but for this provincial city of 6 million people (August 2012) surely tnothing to find better than this one.
It reminds me of a rule I learned from many foreign trips: the larger and shinier the lobby, the smaller the rooms. Check it out it turns out to be often true, for this hotel as well. Certainly a comfortable hotel, but don't expect the five star standard you can expect in other major Asian cities like Hong Kong, Tokyo, Seoul or even Jakarta. The rooms are small, so is the bathroom (we stayed in a "business room” on the more quieter backside (“town view”). Yet it has all the luxury you need to make your stay comfortable in this very fast growing city of 6 million.
Breakfast is just excellent with a wide choice (both Asian and Western). A big issue in this hotel is the staff's English, which is somewhat surprising in a city that wants to be a magnet for tourism (I guess also from outside China), yet English is a problem (even lacking basic terms that will be used many times by non-Mandarin speakers will use when checking in). However once you have managed to explain what you want, you’ll have it within the minutes. Friendliness at the reception can be improved. When I tried to get a bigger room complaining that I had made a reservation for a luxury room but got a standard business room, the (male) receptionist was very unfriendly and even rude (they are in need of some thorough training how to deal with demanding customers). It then appeared that “business rooms” come in two forms: 35m2 for a standard room, 40m2 for a luxury room, still very small. You can ask lake view so that’s where you will be paying for (when we were there the view of the lake was blocked due to construction along the river/park). The small coffee bar in the reception area serves the best coffee in town, so tells my guide.
All in all a pleasant stay, but surely soon be outpaced by competition once more foreign tourist come into town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.