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“Short and sweet stay” 5 of 5 stars
Review of Crowne Plaza Kunming City Centre

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Crowne Plaza Kunming City Centre
4.5 of 5 Hotel   |   No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)   |  
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Ranked #3 of 918 Hotels in Kunming
Singapore
Top Contributor
67 reviews 67 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
71 helpful votes 71 helpful votes
“Short and sweet stay”
5 of 5 stars Reviewed 1 week ago

Am very impressed with this new Crowne Plaza.

My Platinum status was recognised upon check-in and I was upgraded to a sumptuous suite with a view. There was a welcome basket of fruit and chocolate waiting in the room and we were impressed with the handwritten note from Mr Burton, the GM of the hotel.

The front desk staff did make an effort to communicate with my partner in English - they even gave us a few great suggestions for local Yunnan food in the vicinity. The service is impeccable even when some of the other guests in the lobby bar were quite drunk and rowdy the night we were there.

We were not there long enough to enjoy the gym. I was assured that the pool and club lounge will be open later this year.

Room Tip: High floor. Get IHG status for free upgrades.
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 4 days ago
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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20 reviews from our community

Traveler rating
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    3
    1
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3
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6
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Lakeville, Minnesota
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel became a Crowne Plaza about 4 months ago. the renovation is under way and i think they will continue to make progress. the big issue for foreigners is that the hotel does not have enough quality english speakers in all categories. the workers are friendly but without communication skills...there is a gap to overcome. this is an USA international hotel chain and the impression would be that it can function accordingly. until it does, be aware.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 1 week ago
Dear guest,
Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received.
We are looking forward to meeting you during future stays in Kunming.

Sincerely,
Marcom Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at the Crowne Plaza Kunming City Centre made all the difference in our enjoyment of our first trip to China. We were initially dismayed at the lack of English speakers in the city and were not sure how to shape our six day stay. We were immediately put in touch with the director of rooms, Mr. Hope Zhang, who spoke wonderful English and realizing that we were going to need help with sight seeing arrangements introduced us to Rommel Li, the front office manager. "Romeo", who personally made all arrangements for our stay, suggested the most interesting things for us to see, procured tickets to a show, suggested an authentic Chinese restaurant and made sure that we would have English translation on the menu (a rare thing in Kunming).
In addition to suggesting the best sites for us to see, Romeo made the hotel car available to us on several occasions, free of charge and at a discounted rate for longer journeys. Our drivers were always excellent.
Thanks to the great advice and assistance of the hotel staff we were constantly entertained and felt that we got the absolute most out of our short stay.
We ate at the hotel several times. The International buffet was outstanding. My husband loved the medium rare, tender beef which was the best we've had in Asia. Robbie Kelder, Director of Food and Beverage, took the trouble to help me order a noodle soup dish that is typical for Yunan, I would not have known how to do this without him and it was delicious. All of the rest of the food at the buffet was excellent quality, fresh seafood, grilled to order fish, lamb, steak, and expertly prepared desserts including fabulous pastries and ice creams. The buffet isn't cheap but is well worth the price and it includes unlimited wine and beer.
The breakfast buffet was well stocked with French style pastries, freshly made omelets, a host of Asian dishes, fresh fruit, cereals and more. Once again, everything was well prepared and delicious.
Everyone at this establishment seemed to make it their job to make us feel comfortable and welcome. I even received a lovely note from the young woman who cleaned our room every day.
There is an excellent fitness center as well. Unfortunately, the pools were under renovation and we were not informed of this ahead of time, but we were upgraded to a suite as compensation and did not feel that we missed anything.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 2 weeks ago
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our services and foods made your stay experience more memorable, all the facilities of the hotel will open in November. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!


Sincerely,
Marcom Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is situated right in the city with a lil stream flowing alongside it ,the rooms are a lil old but quiet comfortable ,the staff is very helpful because the first room we were allocated was stinking of smoke even though it was a non smoking room.We called the front desk and they immediately helped us and changed our room to the 16th floor. We were very tired when we arrived at the Crowne after the day tour at the Stone forests so we decided to have dinner at their restaurant on the 2nd floor.There was a seafood buffet available but the spread was actually looking lousy. We decided to go A la carte , here again we were disappointed,the Padthai we ordered were more Chinese like rather from a thai cuisine, the food not only was the most expensive of our trip but the most disappointing.We were up the next morning early to catch a flight to Dali, we thought we can grab a quick breakfast as the kids will be hungry.We were surprised that the breakfast buffet not only had a good spread but the food was not at all like the previous night.We spoke among ourselves that the cook might had taken a break and came back in the morning to make up our day.I would suggest to venture out for dinner and definitely catch the breakfast.

Room Tip: The hotel rooms are very good but do not eat at the inhouse restaurants do not serve any good food.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 2 weeks ago
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.

We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
Marcom Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having been to Kunming many times and had to pick between the local hotels in town or the only international brand (Inter-Continental) in the outskirt, I was very excited to see the new Crown Plaza in the city center. But we were so disappointed.....

First of all, we found out on arrival that this was a newly renovated hotel from an old state-owned one that's more than a decade old. Then we saw that the renovation job itself was very superficial. The lobby and the public area looked ok. But the elevator was clearly from the previous era and the corridor ceiling was extremely low. Worst of all, the night we arrived something went wrong and there was no hot water!

Other than the fact that the hotel had no redundancy system that you would expect from an internationally branded hotel and the fact that we all had to take cold shower, the situation got much worst when the hotel staff acted as if there was nothing they could've done and so offered no extra help (or any hint of apologies....) at all when we told them about our ordeal in the morning.

Lots of work to be done by the international management team to make this a real international standard 4-star property!

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, General Manager at Crowne Plaza Kunming City Centre, responded to this review, 3 weeks ago
Dear guest,

Thank you for writing a review on our newly rebranded Crowne Plaza. We are very sorry you stay with us was not satisfactory

The hotel has almost completed its full renovation. The elevators renovation now. The swimming pool, Chinese restaurant, ballroom and Crowne Club will open in the next few weeks. Every room has been rebuilt from the floor up.

We did have a major hot water outage on the day that you stayed. The engineer team worked through the night to try and repair but it took until mid day to repair.

We hope you will come back and try us again. Please contact us and we would like you to be our guest.

We are working very hard to be the best hotel in the Kunming City centre and we hope guests will enjoy our hotel for its service , decoration and superb location.

Jim Burton
General Manager
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Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for one night on the way to Dali . The hotel is nice and staff is helpful the check in is quick etcetera . But the major issue is the food they serve majorly to Chinese taste . Dinner was lousy couldn't even get a proper pad Thai which was in the menu . It tasted more like noodles and were cold when arrived . Even the bkfast is serving mostly Chinese buffet . The restaurant staff needs more training. Rest the rooms and all r comfortable .

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 4 weeks ago
Dear Guest,
Thank you for sharing the experience of your stay at Crowne Plaza Kunming City Centre.

We would like to take this opportunity to apologize for any inconvenience our restaurant services may have caused you. Your comments about the restaurant problem has been documented and will certainly be looked into.
We hope this would not deter you from choosing Crowne Plaza Kunming City Centre again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qingdao, China
Top Contributor
118 reviews 118 reviews
67 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 10, 2014 via mobile

Had booked for an overnight stay, had a late check-in, booked a club floor room, upgraded to a suite due to my membership, felt a bit uneasy when I was told that the club does not function, smiled in disbelief at what they called a river backdrop for the hotel. If I am not mistaken that was a stream of water a few feet wide, or where they mentioning a river that was invisible to me? A hotel of this stature should not into cheap gimmicks like advertising for club lounge access for something that is non-functional and trying to build-up an image to an unwary traveller of a non-existent river back drop (this I need to get it straight)! Well, apart from these, the positives, visibly I see staff everywhere manning their sections with care and ensuring customers with their services in house keeping, room service, response to queries, etc. I was also surprised at the reasonable English response. I appreciate the services of all staff at the morning buffet dining, clearly managing in a nice way, I could see a couple of expats in their team making their presence felt. Good job. The hotel is excellently located in the city center, lobby staff helpful, concierges guiding their customers as best as they could. I would recommend this property for anybody on a short term visit to Kunming, single or family. Could do better, keep it up.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review, 5 weeks ago
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us, we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. All hotel facilities will be fully opened in November.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kunming City Centre

Address: No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
Phone Number:
Location: China > Yunnan > Kunming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service
Hotel Style:
#3 Luxury Hotel in Kunming
#25 Best Value Hotel in Kunming
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Kunming City Centre 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
Crowne Plaza Kunming City Center is a premium landmark hotel in the heart of Kunming’s central business district. Located at the intersection of bustling Qingnian and JinbiRoads, beside the Panlong River, the hotel offers a convenient downtown location that puts the entire city at your fingertips. This includes a wide range of nearby shopping and entertainment venues. The hotel is just 3 kilometers from Kunming Railway Station and 30 minutes drive from Kunming Changshui International Airport. Crowne Plaza Kunming City Centre is the ideal place to all your business and leisure activities just right in CBD Kunming. Crowne Plaza Kunming City Centre offers 303 guest rooms, including 50 suites, 75 non-smoking rooms,a luxurious Presidential Suite and 65 Crowne Plaza Club rooms. All rooms are designed, furnished and fitted with amenities such as satellite TV, Sound system, mini-bar and safety box, those serves all needs of business, meeting, leisure and long-term guests. The Crowne Plaza Club Floor offers guests special club privilege, including fast check-in and check-out, complimentary breakfast and night cocktails and as full access to club facilities, also complimentary usage for private meeting rooms.The hotel brings varieties offers in the finest Chinese and western cuisines, as well as an outstanding selection of wines, all will make sure your dining experience full of enchantingly delicious. Atrium Café offering buffet breakfast, lunch and traditional western food, alternatively guests can order from a-la-carte menu. Wildfire Restaurant features classic steak and other international favorite that prepared to absolute perfection. The restaurant further offers selection of fine wines from around the world. Camellia Chinese Restaurant offers sumptuous Cantonese and Dian style cuisine; such as healthy soups, finest Dim Sum where traditional spices are gives a modern touch to deliver a creative and taste worthy experience. 399 Bar comes with a private cigars room offering wide collection of cigars, premium wines, whisky and cognac. And more in what we like to call a ‘real bar experience’ that includes ambient live Jazz and soul music. Crowne Plaza Kunming City Centre offers total of 1,000 square meters conference spaces, including a plush Grand Ballroom that can accommodate up to 500 people and can divide into two separate meeting spaces;4 meeting rooms ranging from 54m square to 128m square. Meeting facilities include high standard of audio and video equipment, high-speed internet access and “One-Stop” Crowne Meetings team who is using professional service to ensure meetings complete with successfully. Crowen Plaza Kunming City Centre is “Traveling for success” location which at this beautiful “Town with Spring” ... more   less 
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Also Known As:
Crowne Plaza Kunming City Centre Hotel Kunming
Bank Hotel Kunming

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