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“A gem on the lake” 4 of 5 stars
Review of Grand Park Hotel Kunming

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Grand Park Hotel Kunming
4.5 of 5 Hotel   |   No.20 Honghuaqiao, Wuhua District, Kunming 650031, China   |  
Hotel amenities
Ranked #8 of 1,006 Hotels in Kunming
Miami, Florida
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
171 helpful votes 171 helpful votes
“A gem on the lake”
4 of 5 stars Reviewed April 23, 2013

I've learned now to wait until I've checked out of a hotel so I can give the complete experience. (ie, He Xi in Lijiang was wonderful until they hit me with a $10 water charge for the bottles clearly marked Complimentary) and the Asian Star Hotel in Dali, where we checked out with no breakfast (BAD) and bed bug bites!!
Well, after a complete stay at Grand Park, we departed with only great memories, a good night sleep on a soft bed and lovely views of the lake. Additionally, they graciously held some of our luggage over a week as we journeyed to Shangrila. Arriving late at night, we had a lovely simple wild mushroom soup and toasty bread in their lobby restaurant. And our last night, after strolling the lake, watching the fan dancers, we choose to dine once again in the upstairs Chinese Restaurant, that offered 15% off to quests. The menu was displayed very creatively on an iPad! So you could choose from specialty Yunnan dishes to traditional Cantonese. We mixed it up and had a delightful last meal in China, with white glove service, excellent wine, 3 courses all for 2 under $40.
There is an upstairs bar, which revolves, giving a full view of this pretty, but busy city. (watch our for the traffic!)
Our wake up call came right on time and off to the airport..(with a boxed breakfast as it was so early). The Grand Park Kunming was the perfect launching place to begin our trip back to reality.

Room Tip: We had two roooms on the 10th floor, both quiet and well appointed.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
    72
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Berkeley, California
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 21, 2013

We only stayed here one night but it was a great experience. The hotel is modern and aesthetically beautiful. The staff were friendly and helpful - for example when the room service attendant couldn't understand my questions about the menu over the phone, she sent someone up to my room within minutes to get my order in person. The food was also delicious. As Kunming is experiencing a drought, the pool was not open, but the fitness center around it was and was sufficiently equipped. It has an outdoor area near the pool where you can do part of your workout which was nice. Everything else was as you would expect from a 5-star hotel: clean, complimentary toiletries, large room, beautiful view, lots of outlets that can handle lots of types of plugs. Would definitely stay again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy S, Front Office Manager at Grand Park Hotel Kunming, responded to this review, February 8, 2014
Dear Sharif_K_Canadian,thank you truly for sharing your feedback with us. It is truly appreciated. I am delighted to know that your stay was a positive one, Thank You for choosing to stay with us and we hope to be of service to you in the near future.
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Mandal, Norway
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 5, 2013

In a pleasant location a short walk from Cuihu Lake. Our room was quite large but not with a view of the lake and certainly not deluxe, as booked. The buffet in the evening was not of a very high standard, although the breakfast was reasonable.
Check out took over half an hour as their credit card terminals were not working properly. Despite having reserved almost the double amount at check in, they asked if we could pay in cash – only in yuan, as they did not accept dollars. Finally they managed to get a terminal to work. Not what one expects from an international four star hotel in a large city.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy S, Front Office Manager at Grand Park Hotel Kunming, responded to this review, February 8, 2014
Dear Todd S,at the very outset, please accept my sincere apologies for your negative experience. Truly disappointing to know that we did not deliver our usual levels of service. I would like to thank you for sharing the info and bringing it up to my attention. Please be assured that I will definitely address this with my team and I am sure it will improve our service even more.
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2013 via mobile

Stayed for 4 nights. Had many changes to my reservations as i couldnt firm up my travel plans. FAY Ye from reservation was an angel, helping me to change and assist in my every request, even helped me to some special arrangements, stepping out of the norm service levels.
Check in was a breeze, even with different arrival times with my wife, she didnt have any issues at all when arriving earlier than me.
Had a issue with the room, was rectified immediately.
Had dinner in the chinese restaurant, excellent food and great service. Price range is worth its taste and service in a 5* business hotel.

The only downside is with the spa beside the hotel, it is not great...believe it doesnt belong to the hotel but....

Thanks
David

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandParkKunming, Manager at Grand Park Hotel Kunming, responded to this review, April 8, 2013
Dear valued guest,

Thank you very much for sharing your experience of your recent stay with us.

We are indeed please to learn that you are happy with our services and in particularly the service provided by Fay. Your kind commendation of Fay will certainly be communicated to her and her department head.

Dear guest, if we can be of any assistance to you, please feel free to contact us. It will be our pleasure to oblige.

Once again, thank you for staying at the Grand Park Kunming.
Thank you and kind regards
Vinoth Kumar
Executive Assistant Manager
Grand Park Kunming
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Toronto
Top Contributor
170 reviews 170 reviews
33 hotel reviews
Reviews in 62 cities Reviews in 62 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 31, 2013

This hotel is in a great location, but the rooms are in desperate need of up-grading. We were in a corner suite, which was spacious enough with 2 small bathrooms. The towels were thin and unravelling - the amenities were so-so. The noise from the street easily penetrated the windows: cars honking and some lady on a microphone....
The location is excellent for walking to the park, if you don't get killed crossing the roads. The cars, bikes, scooters are all over the place and going every which way.
I noticed groups of Australian golfers and other English speaking tourists. I think the Hotel needs to invest in English lessons for their staff. That would be helpful.
The breakfast buffet was certainly adequate.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandParkKunming, Manager at Grand Park Hotel Kunming, responded to this review, April 8, 2013
Dear Valued Guest,

Thank you for choosing Grand Park Kunming as your preferred choice of stay during your recent visit to Kunming and for taking the time to share your feedback. We at the Grand Park Kunming were very disappointed to read your review and would like to extend our sincere apologies for your disappointment and the inconvenience caused.

We have noted your constructive feedback on the rooms, amenities and noise outside the hotel and we certainly review the process to seek for improvement.

We take all guest comments very seriously and once again, we apologise for the inconveniences you had on your last stay. We look forward to having another privilege of welcoming you back again in the near future.

Thank you,
Vinoth Kumar
Executive Assistant Manager
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Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2013

We only stayed three nights at this hotel on our way to Lijiang and we were very happy with the Room, Staff and service also the buffet breakfast was great. The location is great for shopping and eating. We stayed at the New Era on the way back from Lijiang and the Grand Park is a far better choice. Not far from the Green Lake which is well worth the visit.

Room Tip: We booked a Crystal Club Room which included Buffet Breakfast
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandParkKunming, Manager at Grand Park Hotel Kunming, responded to this review, March 18, 2013
Dear Valued Guest,

Thank you very much for sharing your experience of your recent stay with us.

We are indeed pleased to learn that you are happy with our services and we look forward to welcome you back to the Grand Park Kunming, your home away from home.

If we can be of any assistance to you, please feel free to contact us. It will be our pleasure to oblige.

Once again, thank you very much for staying at the Grand Park Kunming.

Thank you and kind regards,

Vinoth Kumar,
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullman, Alabama
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2013

We visited in Sept 2012 for an adoption trip. The hotel was undergoing major renovations at the time. The rooms were clean and spacious, however, it seems that they turn the air off at night and we had to sleep with the windows open. The Blue Bird cafe across the street was very good as well. The breakfast buffet was very nice too, but didn't have highchairs. We loved the location near Green Lake Park.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandParkKunming, Manager at Grand Park Hotel Kunming, responded to this review, February 21, 2013
Dear Valued Guest,

Thank you for choosing Grand Park Kunming as your preferred choice of stay during your recent visit to Kunming and for taking the time to share your feedback.

We have noted your constructive feedback on the air conditioner and we certainly review the process to seek for improvement.

For the highchair, we can provide it at our restaurant, you may contact with our staff for it next time.

Once again, thank you very much for staying at the Grand Park Kunming.

Thank you,

Vinoth Kumar
Executive Assistant Manager
Grand Park Kunming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Park Hotel Kunming

Address: No.20 Honghuaqiao, Wuhua District, Kunming 650031, China
Location: China > Yunnan > Kunming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Kunming
#20 Best Value Hotel in Kunming
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Park Hotel Kunming 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Centrally located and only a 20 minutes’ drive from Kunming International Airport and minutes from the Central Business District, the 300-room Grand Park Kunming is the first international luxury hotel in Kunming. With its undulating wave-like façade soaring 18 storeys above the lush green surroundings coupled with prime views of the famous Green Lake, the hotel is an iconic landmark set to pamper the modern international traveller. ... more   less 
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Also Known As:
Grand Park Kunming Hotel Kunming
Kunming Grand Park Hotel

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