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“Great Hotel with very good staff” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #3 of 1,989 hotels in Xi'an
Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
“Great Hotel with very good staff”
5 of 5 stars Reviewed February 14, 2014

I was in this fine hotel for work and vacation. This hotel it great! Really it is. The rooms are spacious and taste full decorated. The food is great. But what makes this hotel special is the way guests are treated. . The staff gives you the feeling that you come home every day and not just in a hotel. I could really appreciate that. This hotel is my choice next time I come back to Xi'an

Room Tip: Let the hotel arrange your taxi's because getting one in the city can take a long time.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 19, 2014
Dear Hans H, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to know that you had a pleasant stay with us, the service and products made you satisfied. Thank you again for your support and look forward to welcoming you back soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
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English first
Ct
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 13, 2014

What a marvelous stay in a beautiful hotel. The room was spacious, immaculate & the bed was as comfortable as home. If the pollution wasn't so bad I'd even have had a great view from my high floor. Very well located, plenty of shopping & restaurants in the area. No question I'll stay here on my next visit.

Room Tip: High floors are nice but the pollution was so bad most days I couldn't see across the street!
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 16, 2014
Dear Ct_travelers_41, thank you very much for staying at Shangri-la Hotel, Xian and sharing your experience on Trip Advisor. We're so pleased that you enjoyed the stay and was satisfied with the products and service. Thank you again for your support. Look forward to welcoming you back soon.
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San Jose, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2014

Clean and well maintained/managed hotel in xian. Third time to stay, and it is comfortable to stay.

It is pricy in china, but, service is good and hired staff who can speak english and korean. Good effort for customer oriented. 1F breakfast restaurant is also very nice to me.
Smog and air pollution is all same in xian.
But, not many restaurant near by i can go as foreigner. So will try other hotels ^^

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 10, 2014
Dear Kihwan Y, thank you very much for choosing Shangri-la Hotel, Xian and sharing your staying experience with us. We're pleased that you were satisfied with the hotel products and service. As the reataurants problem you raised, we suggest that you could also try our Thai Restaurant in the hotel, as well as a Portuguese reataurant just next to the hotel. We're happy to introduce more information to you when you come to Xian next time. Thank you again for your support.
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Hong Kong
Top Contributor
154 reviews 154 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 3, 2014

Although I make an effort to look for newer hotels when coming to Xian on business, I always end up staying at Shangri-La. Service, room quality is consistently good. My only comment is that with the increasing bad air quality, the Hotel should upgrade it's indoor air quality or air purification system.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 10, 2014
Dear kmquek, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback here with us. We're so pleased to be as your consistent choice in Xian. Thank you very much for your great support and suggestion. We'll seek some ways to make it better. Look forward to welcoming you again soon.
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Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Excellent service throughout all departments of this hotel. Staff are always willing to go above and beyond what is expected of them to ensure that your stay is one that you will never forget. I would recommend the breakfast buffet at the Yi Cafe.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 10, 2014
Dear David K, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to hear that you had a execellent stay with us. Thank you again for your support and comments. Look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

Best Hotel Experience ever.... Lovely hotel with extra lovely staff... Would recommend to everyone!! not come across a better hotel experience before and i am a regular at shangri-la's around the world...

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, January 27, 2014
Dear Irfy A, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We're so glad that you feel satisfied with the hotel facilities and services. Thank you very much for recommending the hotel. We hope that Shangri-La Hotel, Xian will be your "home" at Xian. Thank you again for your kind support.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex England
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

This is an excellent and reasonably priced hotel in the centre of Xi'an. Ideal for trips to the Terracotta Army, Walled City etc. the hotel guide we had was very pleasant and informative. Airport transfers make for very easy travel.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, January 27, 2014
Dear lou055, thank you very much for choosing Shangri-La Hotel, Xian and sharing your stay experience with us on Trip Advisor. We're so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Spa Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#3 Family Hotel in Xi'an
#3 Business Hotel in Xi'an
#85 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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