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“Consistently good” 4 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #3 of 1,977 hotels in Xi'an
Hong Kong
Top Contributor
152 reviews 152 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
“Consistently good”
4 of 5 stars Reviewed February 3, 2014

Although I make an effort to look for newer hotels when coming to Xian on business, I always end up staying at Shangri-La. Service, room quality is consistently good. My only comment is that with the increasing bad air quality, the Hotel should upgrade it's indoor air quality or air purification system.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 10, 2014
Dear kmquek, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback here with us. We're so pleased to be as your consistent choice in Xian. Thank you very much for your great support and suggestion. We'll seek some ways to make it better. Look forward to welcoming you again soon.
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896 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
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English first
Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Excellent service throughout all departments of this hotel. Staff are always willing to go above and beyond what is expected of them to ensure that your stay is one that you will never forget. I would recommend the breakfast buffet at the Yi Cafe.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, February 10, 2014
Dear David K, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to hear that you had a execellent stay with us. Thank you again for your support and comments. Look forward to welcoming you again in the future.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

Best Hotel Experience ever.... Lovely hotel with extra lovely staff... Would recommend to everyone!! not come across a better hotel experience before and i am a regular at shangri-la's around the world...

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, January 27, 2014
Dear Irfy A, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We're so glad that you feel satisfied with the hotel facilities and services. Thank you very much for recommending the hotel. We hope that Shangri-La Hotel, Xian will be your "home" at Xian. Thank you again for your kind support.
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West Sussex England
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

This is an excellent and reasonably priced hotel in the centre of Xi'an. Ideal for trips to the Terracotta Army, Walled City etc. the hotel guide we had was very pleasant and informative. Airport transfers make for very easy travel.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, January 27, 2014
Dear lou055, thank you very much for choosing Shangri-La Hotel, Xian and sharing your stay experience with us on Trip Advisor. We're so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

Everything about the hotel was wonderful, gracious and efficient. The hotel accommodated our needs for a quick overnight stay and visit to the Terra Cotta Warriors. The stay and the guides were perfect



  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, January 21, 2014
Dear MrKlein12 , thank you very much for choosing Shangri-La Hotel, Xian and sharing your experience here. We're pleased that you had an execellent stay and enjoyed your trip in Xian. Look forward to welcoming you back in the future.
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Hong Kong
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2013

This is the first time I have been to Xian. I selected Shangri-la Xian purely due to its brand. However, it is to my surprise that the service here was very personal and attentive. The day we arrived xian was a very foggy day (due to air pollution in China). The concierge people were so sweet to provide us a very good quality mask, when my family and I went out for a walk. Another surprise was the guest relations people sent me a birthday cake(of course on the hotel) and card on my birthday. I had never had such a wonderful experience before.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, December 31, 2013
Dear WMSze, Thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback on Trip Advisor. We're very glad that you had a pleasant stay at the hotel and a nice trip in Xian. Look forward to welcoming you again in the future.
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Stanford, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2013

You can rave about the beautiful property and lovely accommodations, but it's the attentive service that made this a stand-out experience. After a week in Beijing for business, this was the vacation part, seeing the TerraCotta Warriors and taking a tour to Hu County. The tour guide, Jun, arranged for by the hotel, was wonderful. He had excellent English and knew how to strike a balance regarding the amount of information provided. We spent 1 and 1/2 days with him, so got a good sense of his knowledge and persona. My husband was having some unexpected hip troubles, and Jun patiently pushed him a wheelchair--in freezing temperatures and terrible pollution--without complaint or any sign of tiring. The drivers were excellent too, never showing impatience with the traffic or mechanics of getting my husband in and out of the van. The hotel was festive with holiday decorations, even having youngsters singing Christmas songs (in English) in the lobby one evening. The staff made sure we had everything we needed. When we got back one afternoon and our room wasn't warm (our fault--we'd turned off the heat that morning because it'd gotten warm during the night), they adjusted the thermostat and had a space heater there within five minutes of our call.

For people who love art, sign up for the Hu County tour. We were taken to the home of Li Fenglan, whom one might call China's Grandma Moses. (One of her artworks was a gift to Nixon when he first visited China.) She's in her 80s and still charming and spry, though her memory is going. This was one of the most incredible experiences of our lives. She is regularly visited by people from China, but few Westerners visit her. And to spend an hour in the home (modest by Western standards) of someone who has lived through the Cultural Revolution and given so much to her country is a remarkable experience. Kudos to the staff at the Shangri-la for facilitating such an experience!

The pollution levels were very high, so be sure to wear masks if you go to Xi'an. Take along your cough medicines and such so that you don't have to bother with finding them there. (However, I know the hotel would get you whatever you needed.) Visitors to Xi'an should consider the fall, we learned, because the rain helps clean out the air. By winter, people are burning coal, which contributes to the high pollution levels.

We had several meals in the hotel restaurants, and they were very good. My one minor complaint was that the food in the breakfast buffet wasn't as hot as I like. I know that's a challenge with buffets, but some hotels do pull it off. There was a great variety, and it's always fun to be able to sample things that we wouldn't normally have for breakfast. They provided great box lunches for our tours, and the staff wanted to send us to the airport with a boxed breakfast. (It was too early for us to take advantage of, but a gracious offer.)

We had taken the morning bullet train from Beijing to Xi'an, which was lovely (though the hazy air meant not seeing much of the countryside). For the return, we flew back to Beijing and connected for our return to San Francisco. That was a great way to see a bit of the country on the way, while being more time-efficient for our return home.

I highly recommend a stay there!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMMSLXN, Manager at Shangri-La Hotel, responded to this review, December 29, 2013
Dear SuzBana,thank you for choosing Shangri-La Hotel, Xian, as well as your feedback. I am very concerned about the breakfast issue you have raised. I have shared your comments with the relevant department heads and necessary action will be taken to improve.Your comments are very important to us and I hope that we could have another chance to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Spa Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Family Hotel in Xi'an
#86 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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