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“Gorgeous” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #5 of 2,158 Hotels in Xi'an
London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Gorgeous”
5 of 5 stars Reviewed September 25, 2013

Okay so I left my IPad on the plane when I landed at Xi'an airport. I realised when I was checking in. I asked the 2 lovely ladies in the Club Room to see if they can contact the airline to see if they have it. 2 hours later it was back inn my hand - sheer quality.
Nothing in this place is short of perfection. Seriously this is just pure class.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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951 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
Hong Kong, China
Top Contributor
135 reviews 135 reviews
52 hotel reviews
Reviews in 63 cities Reviews in 63 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed September 24, 2013

Booked two nights at the Shangri-La hotel planning to spend a long weekend in Xi'an sightseeing. Unfortunately due to a tropical storm in Hong Kong cancelling my return flights my two nights ended up being four nights, but the staff at the Shangri-La came through in spades. The hotel itself is very comfortable if not especially well situated. Free broadband throughout. Excellent gym. Food generally of a good standard. And the concierge was remarkably helpful trying to rebook my flights when all other attempts to rebook were failing. I will certainly stay at the Shangri-La again on my next visit to Xi'an.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 19, 2013

This hotel would rank as one of the best hotels, i've stayed in. The rooms are extremely comfortable, they give you a basket full of fruits everyday. The breakfast at Yi cafe is simply the best. They have such an array of things for you to eat, just massive and live cooking for some items is also there, so you know what goes into your food.
Really liked the evening bookmark (for the books) they leave in the room everyday. Still have it with me today. Really enjoyed my stay.

Highly recommended. very cordial and helpful staff.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

We just spent 2 nights at the Shangri La Xi'an. Due to their high occupancy load, we were upgraded to the President's Suite, & our friends to the Shangri La Suite. Both suites were extraordinary - spotlessly clean, beautifully & comfortably decorated. Staff from arrival through departure were pleasant & totally accommodating. Breakfast buffet was excellent, room service was hot & not overpriced. Recommend this hotel wholeheartedly.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2013

The room is as usual Shangri-la standard, whick means a lot better than
many other hotel. Their club lounge is an add value and with excellent service.

Most important, they have very nice people !

People certainly the most important assets in Hotel business.




  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villa Park, California
Top Contributor
105 reviews 105 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed August 30, 2013

I've stayed at Shangri-La hotels before. They are excellent. I stay at Club level. I was given a corner room with great views. I used the gym - excellent. Breakfast was great as well. Will definitely stay at Shangri-La hotels preferentially in the future.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano, Italia
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 29, 2013

As usual, great hotel and staff, as you would expect from Shangri-La....then picture yourself suffering from a serious food intolerance and spending 2 weeks in China, with the great limitation of your ignorance of Chinese - feeling frustrated because you cannot explain your issues with food.
Going around with a paper that prompts inquisitive looks and then results in being refused a table, or, in the best case, receiving only white rice, boiled veggies and - on occasions - one egg (this the least you can expect from a country which is not affected by food allergies).
Then - miracle - you get normal food and breakfast in Shangri-La. I think the didn't really undestand what the issue was, but it doesn't matter. The staff is polite, patient and will do anything to help their guests, so you can get in the plate exactly what you need.
Thanks Shangri-la!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#89 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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