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“Gorgeous” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #5 of 2,187 Hotels in Xi'an
Certificate of Excellence
London
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Gorgeous”
5 of 5 stars Reviewed September 25, 2013

Okay so I left my IPad on the plane when I landed at Xi'an airport. I realised when I was checking in. I asked the 2 lovely ladies in the Club Room to see if they can contact the airline to see if they have it. 2 hours later it was back inn my hand - sheer quality.
Nothing in this place is short of perfection. Seriously this is just pure class.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Raver L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,059 reviews from our community

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Grand Cayman
Level Contributor
179 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed September 23, 2013

Booked two nights at the Shangri-La hotel planning to spend a long weekend in Xi'an sightseeing. Unfortunately due to a tropical storm in Hong Kong cancelling my return flights my two nights ended up being four nights, but the staff at the Shangri-La came through in spades. The hotel itself is very comfortable if not especially well situated. Free broadband throughout. Excellent gym. Food generally of a good standard. And the concierge was remarkably helpful trying to rebook my flights when all other attempts to rebook were failing. I will certainly stay at the Shangri-La again on my next visit to Xi'an.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rhone_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed September 19, 2013

This hotel would rank as one of the best hotels, i've stayed in. The rooms are extremely comfortable, they give you a basket full of fruits everyday. The breakfast at Yi cafe is simply the best. They have such an array of things for you to eat, just massive and live cooking for some items is also there, so you know what goes into your food.
Really liked the evening bookmark (for the books) they leave in the room everyday. Still have it with me today. Really enjoyed my stay.

Highly recommended. very cordial and helpful staff.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank globe_traveller_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 13, 2013

We just spent 2 nights at the Shangri La Xi'an. Due to their high occupancy load, we were upgraded to the President's Suite, & our friends to the Shangri La Suite. Both suites were extraordinary - spotlessly clean, beautifully & comfortably decorated. Staff from arrival through departure were pleasant & totally accommodating. Breakfast buffet was excellent, room service was hot & not overpriced. Recommend this hotel wholeheartedly.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with shangri-la.com

Helpful?
1 Thank TravelBlondeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 30, 2013

The room is as usual Shangri-la standard, whick means a lot better than
many other hotel. Their club lounge is an add value and with excellent service.

Most important, they have very nice people !

People certainly the most important assets in Hotel business.




  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with shangri-la.com

Helpful?
Thank khingkwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villa Park, California
Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed August 30, 2013

I've stayed at Shangri-La hotels before. They are excellent. I stay at Club level. I was given a corner room with great views. I used the gym - excellent. Breakfast was great as well. Will definitely stay at Shangri-La hotels preferentially in the future.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with shangri-la.com

Helpful?
2 Thank dr_elliott_brender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano, Italia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed August 29, 2013

As usual, great hotel and staff, as you would expect from Shangri-La....then picture yourself suffering from a serious food intolerance and spending 2 weeks in China, with the great limitation of your ignorance of Chinese - feeling frustrated because you cannot explain your issues with food.
Going around with a paper that prompts inquisitive looks and then results in being refused a table, or, in the best case, receiving only white rice, boiled veggies and - on occasions - one egg (this the least you can expect from a country which is not affected by food allergies).
Then - miracle - you get normal food and breakfast in Shangri-La. I think the didn't really undestand what the issue was, but it doesn't matter. The staff is polite, patient and will do anything to help their guests, so you can get in the plate exactly what you need.
Thanks Shangri-la!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gatt0ner0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#5 Spa Hotel in Xi'an
#68 Best Value Hotel in Xi'an
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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