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“EXCELLENT PEOPLE” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #4 of 2,042 hotels in Xi'an
Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“EXCELLENT PEOPLE”
5 of 5 stars Reviewed August 30, 2013

The room is as usual Shangri-la standard, whick means a lot better than
many other hotel. Their club lounge is an add value and with excellent service.

Most important, they have very nice people !

People certainly the most important assets in Hotel business.




  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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908 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Villa Park, California
Top Contributor
106 reviews 106 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed August 30, 2013

I've stayed at Shangri-La hotels before. They are excellent. I stay at Club level. I was given a corner room with great views. I used the gym - excellent. Breakfast was great as well. Will definitely stay at Shangri-La hotels preferentially in the future.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano, Italia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed August 29, 2013

As usual, great hotel and staff, as you would expect from Shangri-La....then picture yourself suffering from a serious food intolerance and spending 2 weeks in China, with the great limitation of your ignorance of Chinese - feeling frustrated because you cannot explain your issues with food.
Going around with a paper that prompts inquisitive looks and then results in being refused a table, or, in the best case, receiving only white rice, boiled veggies and - on occasions - one egg (this the least you can expect from a country which is not affected by food allergies).
Then - miracle - you get normal food and breakfast in Shangri-La. I think the didn't really undestand what the issue was, but it doesn't matter. The staff is polite, patient and will do anything to help their guests, so you can get in the plate exactly what you need.
Thanks Shangri-la!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
1 review
5 of 5 stars Reviewed August 28, 2013

Hall and Dinning room are really good! It's abviously a super hotel.
The service is good, everyone i meet in the hotel would offer help if you have a confusing face.
There's guide tour to choose when i want a short visit arround
And good price also.

Room Tip: Real King Bed~
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 23, 2013

Our stay at the hotel was fantastic. Exceptional service, would highly recommend this hotel. The room service menu has scope for improvement. "Siam" - a world class Thai restaurant. Enjoyed our dining experience!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 20, 2013

Myself, husband and 13 year old daughter flew to Xi'an in July 2013, primarily to visit the Terracotta Warriors. We were not disappointed!

We booked through the hotel, a Horizon Club Room for a reasonable price, which entitled us to the amenities of the Executive Lounge. Included in the price was complimentary airport transfer from the airport to the hotel OR hotel to airport. However we booked a local taxi for our return journey to the airport (RMB120) as the hotel price was excessive. After a flight delay from Shanghai, we appreciated the cold water and towels waiting for us at the airport. Airport to hotel only 40 minutes depending on traffic.

On arrival at the hotel we were greeted by Scarlet who completed the check-in process in our room. While checking us in, Scarlet poured some complimentary hot Chinese tea and answered our questions regarding possible tours to the Terracotta Warriors. What a great service and done with a smile.

Accommodation:
The Horizon Club room was quiet, spacious and well appointed. Clean, comfortable beds, flat screen TV and plenty of storage space. Excellent bathroom, especially the TV above the bath, powerful shower and the usual Shangri-La toiletries. Complimentary bottled water each day and fresh fruit on arrival.

Horizon Club Lounge:
As we were there only for a few days, we ate breakfast each day and dinner in the Club Lounge. The buffet breakfast was excellent and catered for our needs. It offered a varied choice of western and Asian dishes with eggs made to order. We ordered dinner from the main restaurant menu which was delivered promptly to the Club Lounge. Everything ordered was of a good standard. During the day, the Club Lounge offered a good choice of hot and cold beverages including snacks. Later on, there was an excellent selection of canapés, wines, beer and spirits. The staff in the Club Lounge were fantastic and really looked after us during our visit.

Amenities:
My husband and daughter really enjoyed the large indoor swimming pool, especially after a full day sightseeing. We did not use the other facilities as it was a short visit but everything in the hotel seems to be of a higher standard. However, we did book the full day tour through the hotel, which proved to be an excellent choice, at a reasonable price. It was a small group with 2 tour guides, Jun and Penny, who did a great job showing us their beautiful city. A packed lunch was also provided.

Overall:
We would definately recommend visiting Xi'an and staying at the Shangri-La, especially in a Club room which is well worth the extra money. The hotel, staff and service was outstanding during our visit. They were very friendly and could not be more helpful.

A special mention to Scarlet, Lora, Grace, Milie and Cherry who helped make our trip really memorable.

We were definitely in awe of the Terracotta Warriors and absolutely loved seeing the walled city with it's Drum and Bell Towers, Goose Pagoda and Tang Art Museum. Hopefully we will return one day as much more to explore and stay again at the Shangri-La.

Room Tip: Pay extra for Horizon Club Room.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
1 review
3 of 5 stars Reviewed August 19, 2013

Not the best location and staff were difficult to deal with! It is more than the language, it is the training that they lacked as well as proper supervision. Food quality at Yi cafe is acceptable but not the Shangri La standard in other locations.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shangrilaxian, Manager at Shangri-La Hotel, responded to this review, August 22, 2013
Dear Salem S, thanks for your comments, we are very sorry to hear about your stay experience with us and apologised for the inconvenience this caused you. Your feedback on our services and buffet has been noted and will be investigated by our Director of Rooms and Director of F&B. Please contact me at slxn@shangri-la.com or 29 8875 8888 so that we can learn more details and address this issue with you directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#4 Family Hotel in Xi'an
#5 Business Hotel in Xi'an
#85 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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