Myself, husband and 13 year old daughter flew to Xi'an in July 2013, primarily to visit the Terracotta Warriors. We were not disappointed!
We booked through the hotel, a Horizon Club Room for a reasonable price, which entitled us to the amenities of the Executive Lounge. Included in the price was complimentary airport transfer from the airport to the hotel OR hotel to airport. However we booked a local taxi for our return journey to the airport (RMB120) as the hotel price was excessive. After a flight delay from Shanghai, we appreciated the cold water and towels waiting for us at the airport. Airport to hotel only 40 minutes depending on traffic.
On arrival at the hotel we were greeted by Scarlet who completed the check-in process in our room. While checking us in, Scarlet poured some complimentary hot Chinese tea and answered our questions regarding possible tours to the Terracotta Warriors. What a great service and done with a smile.
The Horizon Club room was quiet, spacious and well appointed. Clean, comfortable beds, flat screen TV and plenty of storage space. Excellent bathroom, especially the TV above the bath, powerful shower and the usual Shangri-La toiletries. Complimentary bottled water each day and fresh fruit on arrival.
Horizon Club Lounge:
As we were there only for a few days, we ate breakfast each day and dinner in the Club Lounge. The buffet breakfast was excellent and catered for our needs. It offered a varied choice of western and Asian dishes with eggs made to order. We ordered dinner from the main restaurant menu which was delivered promptly to the Club Lounge. Everything ordered was of a good standard. During the day, the Club Lounge offered a good choice of hot and cold beverages including snacks. Later on, there was an excellent selection of canapés, wines, beer and spirits. The staff in the Club Lounge were fantastic and really looked after us during our visit.
My husband and daughter really enjoyed the large indoor swimming pool, especially after a full day sightseeing. We did not use the other facilities as it was a short visit but everything in the hotel seems to be of a higher standard. However, we did book the full day tour through the hotel, which proved to be an excellent choice, at a reasonable price. It was a small group with 2 tour guides, Jun and Penny, who did a great job showing us their beautiful city. A packed lunch was also provided.
We would definately recommend visiting Xi'an and staying at the Shangri-La, especially in a Club room which is well worth the extra money. The hotel, staff and service was outstanding during our visit. They were very friendly and could not be more helpful.
A special mention to Scarlet, Lora, Grace, Milie and Cherry who helped make our trip really memorable.
We were definitely in awe of the Terracotta Warriors and absolutely loved seeing the walled city with it's Drum and Bell Towers, Goose Pagoda and Tang Art Museum. Hopefully we will return one day as much more to explore and stay again at the Shangri-La.
Pay extra for Horizon Club Room.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.