The Shangrila Hotels always guarantee a very reliable and acceptable standard. After many years of services, and in the fast changing faces of Xi'An (which has a mission to become an international metropolis), some aspects need serious attention to bring back excellence.
Airport transfer, reception checking in and checking out, concierge are all excellent.
Attention to detail is need to clean the room-my experience not thorough enough-dusty, finger marks on glass, curtains drawn or open for evening is rather eratic.
Serious concern over breakfast when I noticed one fly spying on the bread and pastries section, attendents ywaning over the ood they stood by to serve, and some young attendants simply not up to standard.
Lounge and music there is excellent, as expected of all Shangrila Hotels.
Have provided feed back upon check out (they really care) and completing their survey.
The receptionist "Moon" is wonderful! She made the stay very worthwhile. She should be acknowledged.
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- Also Known As:
- Shangri La Hotel Xian
- Shangri La Hotel Xi An
- Shangri-La Hotel China/Shaanxi