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“Perfect hotel for tourist holiday in Xi'an” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #2 of 2,044 Hotels in Xi'an
La Massana
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
“Perfect hotel for tourist holiday in Xi'an”
5 of 5 stars Reviewed April 22, 2013

We went to Xi'an mostly to see the Terracotta army. Before we arrived i emailed the hotel to book a tour. And found that the pre arrival support was most excellent. So when we arrived i was comforted to know that everything was already taken care of. We tried the Thai and Buffet restaurant doing our 2 nights stay and both where excellent. The rooms where okay and to normal shangri-la standards. All in all a very comfortable stay. But here comes the kick, the tour the hotel had arranged for us was just AMAZING. Our tour guide was a guest relations officer from the hotel called Penny. She was an AWESOME guide, so well spoken and really took her time to take great care of us. We saw the fantastic Terracotta Army and after she took us to a local tea house, where we had a great hotel picnic lunch together with a tea tasting. Nothing like the overly touristic ones in Beijing it was again great. Then we saw an art center and a small museum both fantastic sights. If you go to Xi'an you have to book the hotel tour it was the best experience of our entire china trip.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Downpatrick, United Kingdom
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel is very well placed in what is a huge city. The buffet is magnificent and we were given a complimentary drink on arrival. There is a Portuguese restaurant next door to the hotel which is excellent when you want a change of food.

Room Tip: Just enjoy it
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, Surrey, UK
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 7, 2013

The service is second to none throughout the hotel, from checking-in a little late due to a delayed flight, all the way to booking a fantastic tour guide for the Terracotta Army in a day's notice. The food is of a consistently high standard, and although there are western comforts, there is still the aura of being in authentic China. If you are wanting to visit the Terracotta Army, ask for Penny as a tour guide - fantastic English and extremely friendly.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
74 reviews 74 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 5, 2013

So after staying in other Shangri-La properties we got a little spoiled. This one was more like a three star Best Western, but it was clean and comfortable for the one night that we needed it. Service was what you come to expect from the parent company. I was told it is the best hotel in X'ian.

Room Tip: Rooms are large and spacious. Probably more space than you really need. Don't expect panoramic...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 5, 2013

Went to Xi'an to see the Tera Cotta army and stayed 2 nights. Hotel staff were very willing and helpful. Seemed to be some mix-up with pre-arranged babysitter for he evenings however. Duty manager did her best to resolve the issue. Definitely advise getting a room to face the "garden" (actually a golf driving range). The front of the hotel faces a busy and dusty main road. He food in the cafe and Thai restaurant was good. Breakfast buffet is good value as well. Nice pool and gym. Location is a little bit out of the main sites but easy enough to get to in a taxi. We organised an airport pick up and tour via the hotel, both went smoothly.

Room Tip: Definitely face the rear of the hotel via a garden room.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
160 reviews 160 reviews
32 hotel reviews
Reviews in 56 cities Reviews in 56 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 2, 2013

Everything worked about the Shangri-La. Check in, ambience, English-speaking: all great. The rooms are beautifully appointed with lovely art pieces. Our room overlooked a driving range, so lots of green expanse. Which was good because the pollution was high and difficult to see the sky. The breakfast room was large and it was warm enough to enjoy breakfast on their spacious patio. The staff were truly interested and helpful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 26, 2013

This hotel is a huge complex consisting of a tower for rooms, three lobby floor restaurants (very good), a spa, super sized gym and equally super sized pool.

Easy check in with five people assisting us!
Room comfortable with good sheets and pillows, good lighting and both a separate shower and bath tub in the bathroom. Bathroom on the small side for two people but has everything you might need as a traveler.

Tip: From the "City Room" side of hotel street traffic is a bit loud and they love to blow their horns in this city. Just counted 25 honks in the last minute, but it is 7:30am and the middle of rush hour so can be expected. Noise died down after 9:00pm and did not disturb my sleep.

Look for good room rate deals directly on their website and sign up for the one that includes breakfast.
Complimentary Internet access in all of hotel.
You cannot open any windows, but with the smog thick outside you don't want to anyway.
About an hour drive from the airport.

Room Tip: "City Room" a bit noisy during morning and afternoon rush hour from car horns. No problem...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#1 Spa Hotel in Xi'an
#1 Luxury Hotel in Xi'an
#3 Family Hotel in Xi'an
#5 Business Hotel in Xi'an
#85 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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