We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We are favouring Shangri-La Hotels” 5 of 5 stars
Review of Shangri-La Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Shangri-La Hotel to your Saves list
Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
Hotel amenities
Ranked #5 of 2,158 Hotels in Xi'an
4.5 of 5 stars 951 Reviews
Toronto
Top Contributor
166 reviews 166 reviews
33 hotel reviews
Reviews in 59 cities Reviews in 59 cities
55 helpful votes 55 helpful votes
“We are favouring Shangri-La Hotels”
5 of 5 stars Reviewed April 2, 2013

Everything worked about the Shangri-La. Check in, ambience, English-speaking: all great. The rooms are beautifully appointed with lovely art pieces. Our room overlooked a driving range, so lots of green expanse. Which was good because the pollution was high and difficult to see the sky. The breakfast room was large and it was warm enough to enjoy breakfast on their spacious patio. The staff were truly interested and helpful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

951 reviews from our community

Traveler rating
    459
    418
    62
    7
    5
See reviews for
66
113
16
112
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 26, 2013

This hotel is a huge complex consisting of a tower for rooms, three lobby floor restaurants (very good), a spa, super sized gym and equally super sized pool.

Easy check in with five people assisting us!
Room comfortable with good sheets and pillows, good lighting and both a separate shower and bath tub in the bathroom. Bathroom on the small side for two people but has everything you might need as a traveler.

Tip: From the "City Room" side of hotel street traffic is a bit loud and they love to blow their horns in this city. Just counted 25 honks in the last minute, but it is 7:30am and the middle of rush hour so can be expected. Noise died down after 9:00pm and did not disturb my sleep.

Look for good room rate deals directly on their website and sign up for the one that includes breakfast.
Complimentary Internet access in all of hotel.
You cannot open any windows, but with the smog thick outside you don't want to anyway.
About an hour drive from the airport.

Room Tip: "City Room" a bit noisy during morning and afternoon rush hour from car horns. No problem...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caitriona358
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

Before we arrived at the hotel, I was in contact with the staff who were very helpful. They helped us organise a tour to the Warriors. We booked on a public tour but there was just the two us, so we were treated like a private tour - just us and the guide in a car. It's worth asking how many others are on the public tour before you book. Our guide was brilliant!!!! The hotel gave us a packed lunch which was much better and more delicious than I could have imagined. Breakfast each morning was great. The usual buffet with stations offering a range of food from around the world. As you leave the restaurant there were coffee and tea machines with disposable cups etc., fruit and biscuits to take with you. A nice touch. We ate in Siam Garden the Thai restaurant) which was very reasonable and really tasty. I was a bit cold while eating but the food and service was super! Room was spacious, warm and comfortable. Staff were always ready to please and we're quick to respond to any requests. There were all types of people there but mainly couples and business folk. Had a great time!!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 16, 2013

The Shanri-La in Xi'an is truely a gem! Everything is coated with sheer luxury and makes the stay quite pleasant. Xi'an as a city itself was ridiculously polluted and impossible to venture out without seriously injuring your lungs.. So you end up being indoors pretty much most of the time.. And thankfully, Shangr-La has so much to offer that you really dont need to go out much. There are three restaurants to choose from to dine in and a fantastic lounge bar with live performances.. The food in all the three restaurants are absolutely delicious and cover a good range of cuisines. Would have been a bit better if more staff spoke English considering their clientele seemed to have a large western crowd. Also, sometimes, it did feel like there were more people standing around saying good morning and good evenings than those who did the work!

The rooms are well appointed and the views from the top floors can be nice, obviously that would depend on how bad the smog outside is. One thing I found really interesting was they keep a little route map with a lanyard to go out jogging with! Now as much as that idea is great, you really do not wanna be jogging with the horrendous pollution outside. I think it would hv been more helpful if they had live display screens showing the air quality index so people can look it up before venturing out.

The Shangri-La has a fanstastic spa, gym and a swimming pool all covering an entire floor of the hotel. The pool isnt deep enough, but long enough to do your laps.. the gym and the spa itself is really top of the class and a delight to use.

Overall, I loved my stay at Shangri-La and would definitely want to go back if I were to ever visit Xi'an again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cARDIFF
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 19, 2013

This is what a five star hotel is all about, it manages spectactular and cosy, great views from 14th floor, super breakfast and spa.
Nice garden area, very relaxed atmosphere makes this hotel extra special
Only drawback location not quiet as good as the Westin which is adjacent the Pagoda area, however this is bit of a tourist trap.

Next to the Fairmount in Shanghai this is the best hotel we have experienced on our trip.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 16, 2013

Let's be realistic...staying at a Shangri-La comes with high expectations. Most travelers that 'decide' to spend more money to stay at a Shangri-La also expect larger rooms, comfortable amenities, and Shangri-La's amazing (and free) breakfast buffet. However, when you get a discount deal the experience can be 'exceptional'! That is what happened to us at the Shangri-La Xi'an. Surprisingly, we were able to get a discount package during Chinese New Year holiday week--possibly because we are westerners and there weren't many vacationing in 5-star hotels in Xi'an during this week. The Terra-Cotta Warriors and surrounding areas were quite busy, but mostly with Asians. Our hotel package was for a 3-night stay, with 3rd night free!--to find deals check 'offers' on the hotel's main website.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2013

XiÁn is a fascinating city with it's amazing history and culture going back thousands of years. To see and experience the range of ancient buildings and artifacts and to hear the music of a bygone era needs several days at least. The one day visit is just a tease. The city is undergoing a transformation and part of this is the Shangri-La Hotel XiÁn; contemporary, comfortable accommodation supported by friendly and attentive staff and great restaurants. The Shangri-La is reasonable well located, an important factor in a city where the transport infrastructure is still to catch up with all the building going on around it.

Room Tip: Depending on the time of your visit prices can be quite reasonable which makes the Horizon Club affo...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#89 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Orbitz, Cheap Tickets, Ctrip TA, Shangri-La Hotels and Resorts, Priceline, Prestigia, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Shangri-La Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.