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“Shangri La does what it says” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Weekend Package
Ranked #4 of 1,990 hotels in Xi'an
cARDIFF
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Shangri La does what it says”
5 of 5 stars Reviewed February 19, 2013

This is what a five star hotel is all about, it manages spectactular and cosy, great views from 14th floor, super breakfast and spa.
Nice garden area, very relaxed atmosphere makes this hotel extra special
Only drawback location not quiet as good as the Westin which is adjacent the Pagoda area, however this is bit of a tourist trap.

Next to the Fairmount in Shanghai this is the best hotel we have experienced on our trip.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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903 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Shanghai, China
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 16, 2013

Let's be realistic...staying at a Shangri-La comes with high expectations. Most travelers that 'decide' to spend more money to stay at a Shangri-La also expect larger rooms, comfortable amenities, and Shangri-La's amazing (and free) breakfast buffet. However, when you get a discount deal the experience can be 'exceptional'! That is what happened to us at the Shangri-La Xi'an. Surprisingly, we were able to get a discount package during Chinese New Year holiday week--possibly because we are westerners and there weren't many vacationing in 5-star hotels in Xi'an during this week. The Terra-Cotta Warriors and surrounding areas were quite busy, but mostly with Asians. Our hotel package was for a 3-night stay, with 3rd night free!--to find deals check 'offers' on the hotel's main website.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2013

XiÁn is a fascinating city with it's amazing history and culture going back thousands of years. To see and experience the range of ancient buildings and artifacts and to hear the music of a bygone era needs several days at least. The one day visit is just a tease. The city is undergoing a transformation and part of this is the Shangri-La Hotel XiÁn; contemporary, comfortable accommodation supported by friendly and attentive staff and great restaurants. The Shangri-La is reasonable well located, an important factor in a city where the transport infrastructure is still to catch up with all the building going on around it.

Room Tip: Depending on the time of your visit prices can be quite reasonable which makes the Horizon Club affo...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
130 reviews 130 reviews
44 hotel reviews
Reviews in 53 cities Reviews in 53 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 2, 2013

I can understand why this hotel is one of the best in Xian however I worry the staff are not trying hard enough any more. The room was nice, good bathroom, comfy bed. he gym is very good with a good selection of machines and kit. the breakfast is good or you can help yourself to coffee and fruit by the door. Worth a try though not cheap.

Stayed January 2013, traveled on business
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Delhi
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 31, 2013

I was there in Xian again for a business trip and this time i choose Shangri-la over Sheraton . Here is major feedback

1. Good Hotel, 45 mins from Airport , rapid Check in and Very friendly reception staff which can speak kind of OK English.
2. Rooms are good, with abundant space , Electronic Locker and good neat spacious Bathrooms with good accessories.
3. Lobby is good spacious and has built in Wine shoppe.
4. Very good International cafe with marvelous Buffet Breakfast , Dining and Wine selections. Equally good Thai restaurant and Chinese restaurant in terms of Food and hygiene .
5. Service is although slower in Chinese restaurant .
6. Well If you are seeking a booking with complimentary stuff. then you would be disappointed. they don't provide you with many options and seem to charge for everything and that too pretty big.
7. WIFI is claimed to be high speed. But i found it to be rather slow then i got in sheraton xian few months back.
8. GYM and SPA are marvelous . GYM is the best GYM i have seen in hotels
9. i had a chat with a British Visitor who is like a regular in this part of world. He says this Hotel is hit with Chinese visitors. But International visitors mostly prefer Sheraton Xian or other options because Sheraton is too Chinese and i agree to that.
10. There House keeping was disappointing, they keep on pinging me even when i had Donot disturb balb on
10. i liked my stay here, but not sure will choose it again i find Sheraton to be more cost effective with same standard of amenities .

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 30, 2013

Great hotel...can't control room temp in winter which is very frustrating. Room was about 24c. Gym was nice and spacious. Well located for work. Nice breakfast. Room was clean. Front desk staff was helpful and friendly.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 26, 2012

I stayed for two nights on business and was delighted with the hotel. The rooms are large and very well appointed and all the extras are of a very high quality - toiletries, tea and coffee, fresh fruits etc. I ate at the Thai restaurant one evening which was delicious, and the breakfast choice was exceptional. The staff were friendly and efficient, my only slight annoyance was that despite making it known when I checked out, some charges were not added to the bill but were debited from my credit card after I left which made the subsequent paper trail unnecessarily complicated. An exceptional hotel though, highly recommended.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Family Hotel in Xi'an
#5 Business Hotel in Xi'an
#88 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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