We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel: Traveler Reviews

4.5 of 5
No.38B Keji Road, Yanta District, Xi'an 710075, China
Hotel website
Hotel deals
Hotel amenities
Shangri-La Hotel
Ranked #2 of 1,525 hotels in Xi'an
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

792 reviews from our community

Traveler rating
    358
    376
    50
    6
    2
See reviews for
Families
38
 
Couples
66
 
Solo
12
 
Business
61
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Generally nice, service could be better”
3 of 5 stars Reviewed February 2, 2013

I can understand why this hotel is one of the best in Xian however I worry the staff are not trying hard enough any more. The room was nice, good bathroom, comfy bed. he gym is very good with a good selection of machines and kit. the breakfast is good or you can help yourself to coffee and fruit by the door. Worth a try though not cheap.

Stayed January 2013, traveled on business
Was this review helpful? Yes
Ask Sagsma about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Good Stuff ... But a bit pricey”
4 of 5 stars Reviewed January 31, 2013

I was there in Xian again for a business trip and this time i choose Shangri-la over Sheraton . Here is major feedback

1. Good Hotel, 45 mins from Airport , rapid Check in and Very friendly reception staff which can speak kind of OK English.
2. Rooms are good, with abundant space , Electronic Locker and good neat spacious Bathrooms with good accessories.
3. Lobby is good spacious and has built in Wine shoppe.
4. Very good International cafe with marvelous Buffet Breakfast , Dining and Wine selections. Equally good Thai restaurant and Chinese restaurant in terms of Food and hygiene .
5. Service is although slower in Chinese restaurant .
6. Well If you are seeking a booking with complimentary stuff. then you would be disappointed. they don't provide you with many options and seem to charge for everything and that too pretty big.
7. WIFI is claimed to be high speed. But i found it to be rather slow then i got in sheraton xian few months back.
8. GYM and SPA are marvelous . GYM is the best GYM i have seen in hotels
9. i had a chat with a British Visitor who is like a regular in this part of world. He says this Hotel is hit with Chinese visitors. But International visitors mostly prefer Sheraton Xian or other options because Sheraton is too Chinese and i agree to that.
10. There House keeping was disappointing, they keep on pinging me even when i had Donot disturb balb on
10. i liked my stay here, but not sure will choose it again i find Sheraton to be more cost effective with same standard of amenities .

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask nik007 about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Room too hot”
3 of 5 stars Reviewed January 30, 2013

Great hotel...can't control room temp in winter which is very frustrating. Room was about 24c. Gym was nice and spacious. Well located for work. Nice breakfast. Room was clean. Front desk staff was helpful and friendly.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Eeyore821 for Xi'an
Ask Eeyore821 about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Superb hotel”
5 of 5 stars Reviewed December 26, 2012

I stayed for two nights on business and was delighted with the hotel. The rooms are large and very well appointed and all the extras are of a very high quality - toiletries, tea and coffee, fresh fruits etc. I ate at the Thai restaurant one evening which was delicious, and the breakfast choice was exceptional. The staff were friendly and efficient, my only slight annoyance was that despite making it known when I checked out, some charges were not added to the bill but were debited from my credit card after I left which made the subsequent paper trail unnecessarily complicated. An exceptional hotel though, highly recommended.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
Ask Alex T about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
“Good chioce”
4 of 5 stars Reviewed December 25, 2012

We travelled in China this August. This is our first stay. We enjoyed our stay here.
The food is very good and the room is so clean. The staff are friendly and helpful.
The room was new, spacious and clean, and the gym was huge and fabulous.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Emy W about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel Xi'an On Renmin Square
Great value on a similar hotel
Xi'an, Shaanxi
4.5 of 5 stars 1,246 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Xi'an
Luxury
Grand Metropark Hotel Xi\
Grand Metropark Hotel Xi'an 4.0 of 5 stars 506 reviews
Good for business
Xian Titan Times Hotel
Xian Titan Times Hotel 4.0 of 5 stars 196 reviews
Near the beach
Bestay Hotel Express Xi\
Bestay Hotel Express Xi'an Jiefa... 4.5 of 5 stars 165 reviews
Great value
Kaibin Service Apartment Hotel Xi\
Kaibin Service Apartment Hotel X... 4.5 of 5 stars 33 reviews
Show Prices ABS:HotelCheckRates-d308234?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1194662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1723801?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1558114?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Xi'an hotels
Sofitel Xi'an On Renmin Square 4.5 of 5 stars 1,246 reviews Hilton Xi'an 4.5 of 5 stars 177 reviews Mercure on Renmin Square Xian 4.0 of 5 stars 317 reviews Citadines Central Xi'an 4.0 of 5 stars 400 reviews
Show Prices ABS:HotelCheckRates-d572261?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2194498?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d589801?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d678653?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 1,525 hotels in Xi'an, ranked by popularity

Been to Shangri-La Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Shangri-La Hotel

Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Phone Number:
Region: China > Shaanxi > Xi'an
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 1,525 hotels in Xi'an
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Agoda, Expedia, Elong, Priceline, Booking.com and Travelocity so you can book your Shangri-La Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Shangri-La Hotel
Enter dates & see best prices* (from our partners)
Show Prices