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“Generally nice, service could be better” 3 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #3 of 1,977 hotels in Xi'an
Top Contributor
120 reviews 120 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
41 helpful votes 41 helpful votes
“Generally nice, service could be better”
3 of 5 stars Reviewed February 2, 2013

I can understand why this hotel is one of the best in Xian however I worry the staff are not trying hard enough any more. The room was nice, good bathroom, comfy bed. he gym is very good with a good selection of machines and kit. the breakfast is good or you can help yourself to coffee and fruit by the door. Worth a try though not cheap.

Stayed January 2013, traveled on business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
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English first
Delhi
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 31, 2013

I was there in Xian again for a business trip and this time i choose Shangri-la over Sheraton . Here is major feedback

1. Good Hotel, 45 mins from Airport , rapid Check in and Very friendly reception staff which can speak kind of OK English.
2. Rooms are good, with abundant space , Electronic Locker and good neat spacious Bathrooms with good accessories.
3. Lobby is good spacious and has built in Wine shoppe.
4. Very good International cafe with marvelous Buffet Breakfast , Dining and Wine selections. Equally good Thai restaurant and Chinese restaurant in terms of Food and hygiene .
5. Service is although slower in Chinese restaurant .
6. Well If you are seeking a booking with complimentary stuff. then you would be disappointed. they don't provide you with many options and seem to charge for everything and that too pretty big.
7. WIFI is claimed to be high speed. But i found it to be rather slow then i got in sheraton xian few months back.
8. GYM and SPA are marvelous . GYM is the best GYM i have seen in hotels
9. i had a chat with a British Visitor who is like a regular in this part of world. He says this Hotel is hit with Chinese visitors. But International visitors mostly prefer Sheraton Xian or other options because Sheraton is too Chinese and i agree to that.
10. There House keeping was disappointing, they keep on pinging me even when i had Donot disturb balb on
10. i liked my stay here, but not sure will choose it again i find Sheraton to be more cost effective with same standard of amenities .

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 30, 2013

Great hotel...can't control room temp in winter which is very frustrating. Room was about 24c. Gym was nice and spacious. Well located for work. Nice breakfast. Room was clean. Front desk staff was helpful and friendly.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cambridge
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 26, 2012

I stayed for two nights on business and was delighted with the hotel. The rooms are large and very well appointed and all the extras are of a very high quality - toiletries, tea and coffee, fresh fruits etc. I ate at the Thai restaurant one evening which was delicious, and the breakfast choice was exceptional. The staff were friendly and efficient, my only slight annoyance was that despite making it known when I checked out, some charges were not added to the bill but were debited from my credit card after I left which made the subsequent paper trail unnecessarily complicated. An exceptional hotel though, highly recommended.

Stayed November 2012, traveled on business
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New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 25, 2012

We travelled in China this August. This is our first stay. We enjoyed our stay here.
The food is very good and the room is so clean. The staff are friendly and helpful.
The room was new, spacious and clean, and the gym was huge and fabulous.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wombourne
Top Contributor
56 reviews 56 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
235 helpful votes 235 helpful votes
4 of 5 stars Reviewed December 13, 2012

We stayed at the Shangrila last month (room 1423). I do not doubt its claim to be the best in Xian but it is not up to international 5 star standard and I would rate it as 4 star. Check-in was smooth and our luggage was speedily delivered to the room but no one accompanied us to the room to explain how to use the safe, coffee-making facilities and other attributes.

On the plus side the room was spotlessly clean with an enormous bed (nearly twice the size of our super king at home), the power shower was invigorating and I was very pleased to find the L'occitane toiletries in the bathroom together with spare toothbrush, comb, shower cap and sewing kit. The hairdryer was in a drawer but had a very strong coil which was difficult to straighten out so the only way to use it was keep the drawer open and bend over it sideways.

The laundry service was good and quick but quite expesive at £6 for a shirt and £3 for a handkerchief.

I did not like the breakfast cafe which was vast, very noisy and busy. There was a wonderful choice of food however, with large islands of Chinese and Japanese food, every type of bread, cereal and fruit with smoothies and vegetable juices including celery and cucumbber. continental plus hot and cold buffet and special section where chef would cook to order. When you were shown to your table large ugly mugs were plonked on the table and a thermos flask containing tea/coffee. One morning, I had a dirty plate, chipped milk jug and stained napkin which I did report on the feedback form that was left on the table but had no acknowledgement.

We did eat in the Thai restaurant one night which was very good and reasonably priced with a glass of Chardonnay and Rioja at £7 per glass, (half the price of other hotels we stayed in China). There was also a very pleasant outside eating area called "the Yard" where two chefs cooked to order on charcoal barbecues most nights. One night after the theatre we asked if it was possible to order food from the restaurant to be brought out and although this was obviously not the "norm" two delightful young waitresses tried their skills at uncorking the wine and laying the table for us and even bought me a throw to keep warm as the night chill set in.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 8, 2012

We selected this hotel since it was ranked top and are satisfied with our 7 night stay there. First the good stuff:
- The staff are friendly and helpful, especially the concierge who provided lots of good recommendations!
- The room was new, spacious and clean, and the gym was huge and fabulous
- The hotel was central enough for us and twice we took a short bus ride to attractions such as the Big Goose Pagoda and Tang Paradise
- It was walking distance to good restaurants, malls and a great massage establishment next door
- Our best meals in Xian were actually in the hotel: the buffet spread at the cafe, the Thai restaurant, as well as the value 99RMB lunch at the chinese restaurant

I would have rated it Excellent except for a few misgivings:
- The pool though heated was still a bit too cold for comfort
- The lobby outside our room on 11th floor smelt smoky the first few days, and the lobby lounge was just too smoky to venture close to enjoy the live piano performance
- The service at the chinese restaurant was too slow, we thought it was once off and tried it again on our last day but the food still took more than 30mins to arrive

Overall, still a very good hotel and I would return again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Spa Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#3 Family Hotel in Xi'an
#3 Business Hotel in Xi'an
#87 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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