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“Satisfied” 4 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #5 of 2,166 Hotels in Xi'an
Certificate of Excellence 2014
Singapore
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
“Satisfied”
4 of 5 stars Reviewed December 8, 2012

We selected this hotel since it was ranked top and are satisfied with our 7 night stay there. First the good stuff:
- The staff are friendly and helpful, especially the concierge who provided lots of good recommendations!
- The room was new, spacious and clean, and the gym was huge and fabulous
- The hotel was central enough for us and twice we took a short bus ride to attractions such as the Big Goose Pagoda and Tang Paradise
- It was walking distance to good restaurants, malls and a great massage establishment next door
- Our best meals in Xian were actually in the hotel: the buffet spread at the cafe, the Thai restaurant, as well as the value 99RMB lunch at the chinese restaurant

I would have rated it Excellent except for a few misgivings:
- The pool though heated was still a bit too cold for comfort
- The lobby outside our room on 11th floor smelt smoky the first few days, and the lobby lounge was just too smoky to venture close to enjoy the live piano performance
- The service at the chinese restaurant was too slow, we thought it was once off and tried it again on our last day but the food still took more than 30mins to arrive

Overall, still a very good hotel and I would return again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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960 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2012

the hotel is so clean.
the good facillity for sport swimming,...
the good lobby
the good breakfast and sogood dinner.
i was there for 2 times.
the SPA is good
but select the room far away the elavator
the bad things is just you can hear other room noise in some case.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 22, 2012

Stayed here for one night on vacation. The property is stunning. Really beautiful. Wonderfully attentive staff. The spa facilities are really lovely and the fitness club/pool is wonderful. The only downside is that it is a little far from downtown, so being able to walk to things is a little bit more of a challenge (and traffic around the hotel can be a bear). The breakfast buffet was the best one we had on our 5-star trip to China!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
65 reviews 65 reviews
64 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 20, 2012

I stayed here for one night in October. The hotel is in the new section of Xian and is a standared decent quality Shangri-la property. My room was average size with a standard set up. The restaurant was nice and the breakfast was better than average wiht freshly made croisants being served by the chef which was a nice touch. Otherwise nothing special about this property. I have no complaints but overall the hotel lacks an overall warmth that would make one want to return.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hong Kong, China
Top Contributor
108 reviews 108 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 15, 2012

Located in the heart of this city of 23 million people, the hotel is highly recommended. Although English is spoken by some of the staff not all actual;ly understand.
Always make sure you have a tour guide or if you venture out on your own have your destination written down in Mandarin by the conciege.

Room Tip: Do not worry about a view as you cannot see out of the windows as they are covered in sand!
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 11, 2012

I stayed at the Xian Shangri-La on work for two nights recently. The service levels were generally very good and the staff were knowledgeable and helpful. The airport pickup and drop off worked like a charm. Food is good, certainly nothing to complain about. Overall, it was a good experience.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Riyadh, Saudi Arabia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

I was very happy with this hotel the service is excellent the food in their cafe and tie restorant is excellent
My daughter was sick I called for a doctor they did not have one on hand but I had two people come to my room and buy me the meds I needed
I highly recommend this hotel

Stayed October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Xi'an
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#78 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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