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“Average 4 Star” 3 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #3 of 1,989 hotels in Xi'an
Victoria, Canada
Top Contributor
66 reviews 66 reviews
65 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
“Average 4 Star”
3 of 5 stars Reviewed November 20, 2012

I stayed here for one night in October. The hotel is in the new section of Xian and is a standared decent quality Shangri-la property. My room was average size with a standard set up. The restaurant was nice and the breakfast was better than average wiht freshly made croisants being served by the chef which was a nice touch. Otherwise nothing special about this property. I have no complaints but overall the hotel lacks an overall warmth that would make one want to return.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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901 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Top Contributor
80 reviews 80 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 15, 2012

Located in the heart of this city of 23 million people, the hotel is highly recommended. Although English is spoken by some of the staff not all actual;ly understand.
Always make sure you have a tour guide or if you venture out on your own have your destination written down in Mandarin by the conciege.

Room Tip: Do not worry about a view as you cannot see out of the windows as they are covered in sand!
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 11, 2012

I stayed at the Xian Shangri-La on work for two nights recently. The service levels were generally very good and the staff were knowledgeable and helpful. The airport pickup and drop off worked like a charm. Food is good, certainly nothing to complain about. Overall, it was a good experience.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

I was very happy with this hotel the service is excellent the food in their cafe and tie restorant is excellent
My daughter was sick I called for a doctor they did not have one on hand but I had two people come to my room and buy me the meds I needed
I highly recommend this hotel

Stayed October 2012
Was this review helpful? Yes 2
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Mattapoisett
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Shangri-La is an excellent, Western-style hotel, well-located in Xi'an. Excellent base from which to see the terra cotta warriors. Great breakfast buffet - same restaurant also serves a wonderful buffet for dinner, offering both Chinese and Western fare. Very good staff - perhaps not quite up to the Peninsula, but very good.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2012

I stayed at the hotel for two nights while in Xian on business.

I arranged airport pickup service, and when I arrived at the hotel a staff member met me and directed me to my room, and completed the check in service at the room itself. As I had been living on airplane food for the day, it was a welcome surprise to find a bowl of fresh fruit waiting for me in my room!

The room itself was clean and comfortable. A separate bathtub and shower were available.

I used the gym once, and it was a really nice facility.

The buffet breakfast included a good selection of food. I also had lunch once at the dim sum buffet and it was very good value.

I would stay here again if travelling to Xian.

Room Tip: I had a corner room- although I faced away from the beautiful gardens, this wasn't a big problem...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2012

Very good hotel and amenities. Fabulous spa treatment and loved steam room, sauna, jacozzi, pool. Liked the spin drier and heater to dry bathing costume.
Buffet breakfast and dinner offered good choice and quality. Unfortunately one meal was not hot enough. However the staff reacted very positively and the evening ended well. Carpet in the dining room needed vacuum cleaning.
Bedroom large clean and comfortable with handy night light.
All services, drivers and tours organised by the hotel were first class.
Penny, our guide to visit the Warriors, was excellent.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#2 Spa Hotel in Xi'an
#3 Family Hotel in Xi'an
#3 Business Hotel in Xi'an
#87 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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