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“Excellent Hotel in Xi'an” 5 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #4 of 1,990 hotels in Xi'an
Mattapoisett
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“Excellent Hotel in Xi'an”
5 of 5 stars Reviewed November 4, 2012

The Shangri-La is an excellent, Western-style hotel, well-located in Xi'an. Excellent base from which to see the terra cotta warriors. Great breakfast buffet - same restaurant also serves a wonderful buffet for dinner, offering both Chinese and Western fare. Very good staff - perhaps not quite up to the Peninsula, but very good.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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902 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2012

I stayed at the hotel for two nights while in Xian on business.

I arranged airport pickup service, and when I arrived at the hotel a staff member met me and directed me to my room, and completed the check in service at the room itself. As I had been living on airplane food for the day, it was a welcome surprise to find a bowl of fresh fruit waiting for me in my room!

The room itself was clean and comfortable. A separate bathtub and shower were available.

I used the gym once, and it was a really nice facility.

The buffet breakfast included a good selection of food. I also had lunch once at the dim sum buffet and it was very good value.

I would stay here again if travelling to Xian.

Room Tip: I had a corner room- although I faced away from the beautiful gardens, this wasn't a big problem...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2012

Very good hotel and amenities. Fabulous spa treatment and loved steam room, sauna, jacozzi, pool. Liked the spin drier and heater to dry bathing costume.
Buffet breakfast and dinner offered good choice and quality. Unfortunately one meal was not hot enough. However the staff reacted very positively and the evening ended well. Carpet in the dining room needed vacuum cleaning.
Bedroom large clean and comfortable with handy night light.
All services, drivers and tours organised by the hotel were first class.
Penny, our guide to visit the Warriors, was excellent.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Litchfield
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 27, 2012

Stayed at the Shangri-La, Xian for two nights while I visited all the local sites, including the terra cotta warriors, City Wall, Great Mosque, Touch of Antiquities Museum, and the Pagoda and it's gift shop.

The hotel was one of the best I've ever stayed at. Extremely comfortable bed, free internet in the room, wonderful bathroom, all the first class amenities. The breakfast buffet was extensive - with breakfast food for all nationalities and tastes, and artfully displayed. My stay was arranged by General Tours, and so the buffet was complimentary.

Stayed October 2012, traveled solo
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UK
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 27, 2012

Great hotel in a cool city. Decent rooms, good breakfast, friendly staff and a real buzz in the lounge. Be warned, all chinese men seem to smoke! Not a problem for me but could be a problem for others as, although smoking is banned indoors, nobody takes any notice whatsoever..
Only one issue we had.. we visited the Thai restaurant after hearing good things about it.. TBH, was one of the worst Thai meals we have had.. truly awful.. maybe we visited on a bad evening..
Otherwise, all was up to the usual Shangri-La standard

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 26, 2012

Hotel looks dated and worn out. I stayed two nights here on business/pleasure. The bar area had a singer in there both nights and she was way too loud and we spent the evening shouting at each other to try and be heard and then just gave up.

Bedrooms very average and the corridors smelled of cigarette smoke.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, Texas
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 20, 2012

This hotel is said to be the best in Xi'an. Rooms are modern and comfortable. Staff is friendly and wants to serve well. Bath amenities fine. Thai restaurant a welcome change from Chinese. Lobby bar area seems popular with a business crowd after work. A very satisfactory place to stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Family Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#5 Business Hotel in Xi'an
#88 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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