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“Needs an update” 3 of 5 stars
Review of Shangri-La Hotel

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Shangri-La Hotel
4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China   |  
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Ranked #8 of 2,170 Hotels in Xi'an
Certificate of Excellence
London
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Needs an update”
3 of 5 stars Reviewed October 26, 2012

Hotel looks dated and worn out. I stayed two nights here on business/pleasure. The bar area had a singer in there both nights and she was way too loud and we spent the evening shouting at each other to try and be heard and then just gave up.

Bedrooms very average and the corridors smelled of cigarette smoke.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,008 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 20, 2012

This hotel is said to be the best in Xi'an. Rooms are modern and comfortable. Staff is friendly and wants to serve well. Bath amenities fine. Thai restaurant a welcome change from Chinese. Lobby bar area seems popular with a business crowd after work. A very satisfactory place to stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong kong
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed October 18, 2012

Took my 9 year old son on a long weekend trip to see the Terracotta army in October 2012. We stayed for two nights.

The staff absolutely bent over backwards to make our stay as pleasurable and as stress-free as possible. From knowing our names, to arranging taxis, to advising on restaurants, to giving my son extra fruit & sweets and to meeting his demanding requirements e.g. hot chocolate to be drunk with a chinese meal in the evening.

On our first evening, we struggled to find a taxi back from Xian to the hotel -- we waited 40 mins until my son negotiated (in his best english/mandarin) with a local tuk-tuk driver to take us the 25+ mins journey back. We remarked on this to the concierge on our return (he asked us how our evening went). Next morning, another member of staff apologised for the delay we have getting back (it was not the hotel's fault at all!) and said that our predicament had been discussed at the staff meeting that morning.

Upside: great hotel, awesome staff, good breakfast buffet, lamb BBQ + food generally; wonderful pool.

Downside: as others have mentioned, it's a bit removed from the main city (good and bad implications) - can be a pain to get back to the hotel at night.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed October 3, 2012

This hotel has everything you want for a comfortable stay. The rooms are fantastic - very quiet and comfortable. There is a good choice of places to eat and drink too. We particularly enjoyed the Thai restaurant which I'm told is one of the best in China. Recommended

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed October 3, 2012

Best hotel in Xi'an? Huge swimming pool, excellent food, attentive staff, and the excursions/guides offered, while not cheap, were absolutely top-notch, really very high quality, and well worth paying the extra for.

While this is not a cheap hotel, I think some of the wine was overpriced, and would query the provenance of a Chilean white served in the bar. Try the Royalty Garden restaurant two minutes' walk from the hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed September 29, 2012

This is a beautiful hotel.We were shown direct to our room which was spacious with a bath and separate shower area. I only wish the outside of the windows were cleaned but I dare say they can't do that very often as it was the 8th floor.
I had a swim in the large pool which didn't feel like it was indoor because of the large windows. I was the only one there and, yes I had to wear a swimcap!
The hotel is a bit far from the centre but the taxis were inexpensive. We did walk to the small Goose Pagoda but it was a very long walk, about an hour but at least you can walk unlike Beijing.
The breakfast buffet was extensive. We took the tour to the Terracotta Army organised by the Hotel and enjoyed it very much. Penny speaks excellent English.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 27, 2012

Having return from a multi-city tour of China, I will say the the Shangri-La Hotel chain should be considered by travelers. The room/bathrooms are spacious, service is impeccable (though some staff are much less fluent in English that other hotels, but still they are very helpful). The Siam Gardern and Yi Cafe are excellent "in-house" restaurants (though skip their version of scrambled eggs). I really appreciated the aspect of free, unlimited Wi-Fi in the room, lobby, bar, anywhere. (Seems to be a staple of the Shangri-La chain....kudos...many chains do not understand little things like this make visitors return!).

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#4 Family Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Spa Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#85 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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