This place is perfect for 2+ families or 1 family with at 4+ travellers. Clean, large and very centrally located. While the owner is not on site (at least when we were planning the trip and in Xi'an), all correspondences were very quick and knowledgeable. Owner's parents are there on site and are nice.
The location really can't be beat and its a nice local feel. Walking distance to many of the sites you want to see.
I would recommend the pick up airport transfer, along with the museum tour that is near the airport. It may be hard to find the place (but not impossible), so having a guide/driver who knows exactly where to go is best at the start of your trip.
For other sightseeing in Xi'an... I think there are much better options. One, you can do yourself as others have noted. But if you want a guide... go with a guide with years of experience in Xi'an or is from Xi'an and has stories to share from living life here. Alice is a nice girl. But she is young and only has been a tour guide under 5 years and is not from Xi'an or the province. I imagine that those who are novice to travelling or in China are just grateful for an English speaking guide... which I can appreciate. But she very much is a "state what I learned from a history book or saw on a plaque on a previous trip" guide. And that's how much of the discussion was. Never shared much about culture or city life unless we asked. Never -engaging- with us. Her only proactive discussions was to share "this building is x" and "the history behind is y". So for all the comments on the property's website about high value and quality tour (and also in the apartment), I don't feel the same.
I also didn't care for the fact that we asked to stop for coffee before heading on the long drive, and we were told no. Then the next day, we should have had 1.5 hours maximum at the city wall before we headed to the airport, and we were told "20 minutes". I didn't push it, but Alice was very much on a schedule and didn't care about our preference... so we just ate lunch at the airport.
This, plus a few other things that would just be hammering the point home... I think you can find better quality tour guides in Xi'an... and my recommendation would be to find one that is from Xi'an or lived many years in Xi'an, and has been a tour guide for many years.... experience counts!
But for the apartment stay... absolutely. Do consider staying here. It is comfortable, has air-con, so close to everything, great for a larger group travelling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for your feedback, we are glad you enjoyed your stay at our apartments.
Of course we are sorry to hear that you were not more than satisfied with our guide Alice. I would just like to clarify for other readers that Alice is one of 3 guides we employ and has only very recently started working for us. We consider having lived and studied in Xian for almost 8 years more than enough to be considered a local, and 5 years tour guide experience is pretty good in our book for the prices we can offer.
Obviously we will be reminding all our guides about flexibility and how to engage with visitors in a more absorbing fashion. However I believe it is the tour guide’s job to inform about the historical aspects of what you are seeing first and foremost. Every one has a different opinion about the function, and here I would gently point out that Alice had only received positive feedback from our guests previously.
About the airport drop off, I think it is more concern about getting you there on time as opposed to not caring about your preferences. Traffic in Xian can be hectic to say the least and we would hate to have you late to the airport.
Also, I would like to point out that we have in no way misrepresented our tours or guide’s ability on either our website or in the apartments.
I hope everyone can take the time to read through the comments here on Trip Advisor which do point out how excellent our guides are, and how thoroughly our tours are enjoyed.
We also further encourage guests to give Mei a call during the actual tour if something is not up to the standard they are expecting so any issues can be resolved on the spot.
I do again apologise however that you did not feel satisfied with your tour, and I appreciate you pointing it out. Through your feedback we can improve the Xian experiences for our future guests
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.