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“Good hotel at decent price and well situated” 4 of 5 stars
Review of Mercure Xi'an on Renmin Square

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Mercure Xi'an on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #19 of 1,990 hotels in Xi'an
Lausanne
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 42 cities Reviews in 42 cities
31 helpful votes 31 helpful votes
“Good hotel at decent price and well situated”
4 of 5 stars Reviewed October 28, 2013

Our stay was nice. The situation of the hotel is fine. You can walk to the muslim area, the mosquee, the drum and bell towers. The Renmin square is privatised for the 3 Accor hotels, safe and quiet. The room was in par with the price paid. The bed was very hard. The hardest we had during our trip in China. Staff was nice and spoke good english.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 29, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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UK
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 17, 2013 via mobile

It's the cheapest hotel in the Renmin Square complex so it's not, of course, five star. But it's perfectly acceptable, with clean rooms and a decent range of Asian and European foods at breakfast.

Assuming you are visiting Xian as a tourist, or on business, it's more than good enough for the time you will spend here.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 17, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 16, 2013

I booked the hotel just for a day as I had to stay in Xian for my connecting flight.

Location was very convenient as it is fairly near to all the attractions.

Room is FUNCTIONAL (if you are there for a business trip and not fussy about the room). Basic creature comforts.

If you are there for sightseeing and want to come back to a lovely comfortable hotel room , this is not that place. (Sorry I have to be frank)

Shower area have a very funky mouldy smell but water stream pressure was good.

My room's air conditioned system somehow got warm & stuffy at about 10pm. Thought something was wrong , so I called housekeeping. To my horror, the housekeeping lady told me that the central air conditioning is switched off that is why the room is so warm.

Why in the world does a 4 star hotel switch off central air conditioning at an alloted timing ? To save electricity ?

Stayed in other Mercure hotels around the world and this had to be the worst in my book.

Saving grace was the Touch Spa situated adjacent to the mercure. Massuers were professional and massage was really good.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 17, 2013
Dear guest,

Thank you very much indeed for taking the time to feedback following your recent stay with us. I was very concerned to learn that our facilities and services of the hotel was not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant departments.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

Mercure on Xi'an Renmin Seuare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
124 reviews 124 reviews
47 hotel reviews
Reviews in 37 cities Reviews in 37 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 9, 2013

Had 4 wonderful nights in this hotel located in a secured complex with the other 2 sister hotels (namely Sofitel and Grand Mercure). Our room is big but can't understand why no rollaway bed was allowed for my daughter! We tried their breakfast on our first morning and found the spread to be quite standard and boring. Staff are very polite and speaks sufficient English. Location is pretty good but need a bit of walking about 10-15 minutes. To the right, you will end up at Bell Tower and Muslim Street and to the left, you will end up with a street of departmental stores, supermarkets and food court (Ren Ren Le building). There is Bank of China across the road where you can withdraw money from their ATMs. Crossing the road to get money is a challenge though!! We got ripped off on our first night dinner at a Cantonese Restaurant - sorry can't remember the name but is on the direction to Muslim Street where RMB160 was charged for chinese tea!!! Otherwise, this hotel is highly recommended in Xian.

Room Tip: Pick a room that is away from the road as you can still hear the traffic at 10.00pm. You really nee...
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 9, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Top Contributor
90 reviews 90 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 7, 2013

I booked thru expedia. I pre-paid ~$160 US $ for 3 nights stay. It didnt not included breakfast.
I am a solo traveler and stayed from May 28 to May 31, 2013.

I dont remember anything but good things about this hotel.

Positives:
*Polite, English speaking staff. Very helpful with directions and maps. One of the best staff in general of all my trip to China. Knowledgeable and always polite. Great English.
*They asked you if you want a taxi or public transporation. I always used the buses, and metro. I basically walked out of the complex, made a right and waited for the # bus that the staff told me. That is how I got into the center of town every day. I believe it was like 1/2 a yuan one way. Then, I will get a bus back and just say "sofitel" and they knew...or show them the little name of the hotel. This is a big complex of 3 hotels with many restaurants. As mentioned before, this is the "cheapest" hotel of the 3.
*Comfortable bed.
*AC Worked fine, plenty of hot water
*Super clean, super nice bed sheets
*Bathroom/Room supplies: Soap, tootbrush, it has a hair dryer, iron, etc,
*Mini refrigerator ...very useful, i found a supermarket and purchased lots of fruits! =)

Tip:
I asked the front desk about the cheapest way to get to the airport. And they told me that in front of a hotel (sorry, I dont rember the name of the hotel, but is across the street from the Bell tower plaza....the same plaza that has the starkbucks and the Haagen Dazs) a bus departs every 20 min. And, it was very cheap. I am guessing less than $8US. Is one of those big "touristic" buses..and it gets busy quick...but they have 1 every 20min, so just leave with enough time that you will make it. Then, is a direct route to the airport.

Xian was one of my favorites cities in China. The Metro was being constructed and expanded. I dont speak any chinesse/etc and was able to travel alone and used the public transportation.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 9, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 6, 2013 via mobile

I stayed here for 6 nights during China golden week. The hotel is part of the Sofitel complex that is in a quiet and serene area whilst it is still easily access to the main train station and other famous landmark like Bell Tower. There is a fair bit of walk to very central downtown but the recently opened underground (line 1) is just 10 -15 mins walk from the hotel. Public buses are available but it will not be easy for foreigners. Other than that, the hotel is very much value for money, clean with modern shower, free and fast wifi, professional counter services. Taxi can be arranged in advance and the taxi driver arrived on time (despite he tried to overcharge, not the fault of the hotel). I would recommend staying here.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 9, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 5, 2013

This hotel is great value for money and is ideally situated. We arrived late at night and the taxi driver did have trouble finding the place although we did have the name and address written in Chinese. We had booked a standard room however as they were fully booked we were upgraded to a suite, which we did not complain about. We found the staff very pleasant and helpful with sufficent English to make communication easy. During our stay my husband celebrated his birthday and the hotel sent a birthday cake to our room which was a very nice gesture. We did not realise that Renmin Square was an enclosed area containing two other hotels (Sofitel & Grand Mecure) and associated restaurants. This was a big bonus as the Mecure on Renmin, which is the poor cousin of the other two, is siutated further back in the complex and was very quiet with no traffic noise.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xi'an on Renmin Square, responded to this review, October 9, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Xi'an on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xi'an on Renmin Square 4*
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi'An On Renmin Square China/Shaanxi
Mercure Hotel Xi An

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