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“Great Location” 4 of 5 stars
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #25 of 2,170 Hotels in Xi'an
Christchurch, New Zealand
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Location”
4 of 5 stars Reviewed October 5, 2013

This hotel is great value for money and is ideally situated. We arrived late at night and the taxi driver did have trouble finding the place although we did have the name and address written in Chinese. We had booked a standard room however as they were fully booked we were upgraded to a suite, which we did not complain about. We found the staff very pleasant and helpful with sufficent English to make communication easy. During our stay my husband celebrated his birthday and the hotel sent a birthday cake to our room which was a very nice gesture. We did not realise that Renmin Square was an enclosed area containing two other hotels (Sofitel & Grand Mecure) and associated restaurants. This was a big bonus as the Mecure on Renmin, which is the poor cousin of the other two, is siutated further back in the complex and was very quiet with no traffic noise.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, October 9, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Zoetermeer, The Netherlands
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 26, 2013

We have stayed for 3 nights and got an upgrade to a deluxe suite. The beds are very comfortable. The bathroom is equipped with more than expected amenities. The reception staff is very friendly. The breakfast buffet is fine and also here they have very nice staff. Public bus stops near the hotel and the hotel is within walking distance of some shopping malls and the belltower.

Room Tip: ask for a room at the frontside of the building (courtyard) because of the traffic.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, October 9, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Massachusetts
Level Contributor
80 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed September 20, 2013

Room was fine, but average. No issues with it whatsoever. We were endlessly amused by the concierge, who helped up booking a private car for the Terracotta Warriors. They also booked overnight train tickets to Beijing...not easy to do from outside the country in the time period specified. One complaint is that it seems like they have a difficult time calling taxis between 5-8 pm, though that might be a general truth i the city of Xi'an. A bit far to walk anywhere, but this is a sprawling city!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, September 22, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xi'an, China
Level Contributor
3 reviews
4 of 5 stars Reviewed September 18, 2013

i was booked in mercure (not to be confused with grand mercure) at the renmin square. i would say it was a memorable experience. the rooms were very spacious and nicely set. the room service was remarkable

i would like to mention about one bell boy, Andy. he was exceptional and very helpful. he could speak pretty good english, better than the receptionist atleast. so it was easier to get some information out of it.

Room Tip: take the deluxe rooms with 2 separate beds if you are staying more than 1 per room its much better t...
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, September 22, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

I particularly appreciated your giving me the name of people who excelled and it was a great pleasure to share your compliments with Andy. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we look forward to welcoming you back in near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emmen,
Level Contributor
147 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed September 13, 2013

I stayed here for one night, booked on company rate

I had a late evening flight which was delayed. Called the hotel and they said will keep my reserved room; even told me they would upgrade me free to suite. Upon arrival 1:30am the check-in was quick and efficient.

Room was very spacious and OK. Sleeping quality of the bed Soft (I liked). Shower/bath-combination had powerful water supply; all amenities available. Internet fasts. Breakfast very wide assorted Westerner choice and Chinese choice. TV on suite and bedroom, but did not watch since was late arrive and wanted to go sleep on arrival.

This hotel actually is very well located in the city center, close to Bell towers. It is part of bigger complex with other hotels same group “Sofitel” and “Grand Mercure”. Stayed here 4 years ago in Sofitel. Would choose Mercure next time again… you can make use of all the facilities offered also to Sofitel and Grand Mercure guests; you only have to walk a little bit.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, September 16, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, España
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 3, 2013

The hotel is located in a luxury hotel zone. Like many hotels in China, has carpet in the room. The bathroom has glass walls, and it has courtains to provide some privacy but you can see the bathroom light from the room anyway.The shower is fixed, there aren't toiletries, and there's a useful cord to hang wet clothes. Our room was quite dark and had a safe box, minibar that worked properly (very useful during summer in Xi'an!). Our room wasn't cleaned during the three days we stayed there. This was not a big inconvenient since we spent the day outside but may become so for longer stays. The plugs, as in almost all hotels in China, are located in inconvenient places. Cleaning is pretty good. The reception staff speak English. Is a bit far but we made good walks everywhere. A big plus is that the Mercure guests can use the pool at the Hotel Sofitel, located right next door. In short, the value for money is very good, since the prices are cheap, but do not expect any luxury.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, September 4, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mercure Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

I stayed 3 nights with 3 friends. we got the extra bed free of charge which is great. the cost per person per night between 3 of us was only around £10. very cheap!

the room is really big, its got comfortable bed, very firm and good to sleep on. there was only 1 very soft pillow on the bed, but asking for extra pillow was no problem.

The bathroom was clean, had 2 showers, one stand alone and one was over the bath tub. There was a bad sewage smell coming from the drains every time the shower is used.

The location of the hotel was good, walking distance to the bell tower area.

The restaurants associated with the hotel is actually located in Sofitel next door. the food was quite nice but slightly pricey.

The hotel staff was helpful in booking taxi's and shows for us. We wanted to go watch traditional Tang dynasty show with dumpling feast. the hotel confirmed the booking, but when we got to the show, the staff there said we could not have the dumpling feast as it required 24 hour prior booking. the hotel staff never informed us of that. which was a disappointment for me.

catching a taxi into town from hotel was tough, as there seem to be a shortage of taxi's in Xi'an. the hotel staff can only get a taxi for us if the taxi had dropped somebody off at the hotel. so sometimes we had to wait for over half an hour for a taxi.

The hotel had no problem getting us taxi to go to Terracotta warriors and to the airport. We had to book half a day or day before with the hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, September 4, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it..

We look forward to welcoming you back soon.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#20 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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