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“Mercure Xian” 4 of 5 stars
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
4.5 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #23 of 2,154 Hotels in Xi'an
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Mercure Xian”
4 of 5 stars Reviewed August 27, 2013

We had a very smooth experience at the Mercure. Rooms are outdated but everything was in working order. Nothing luxurious, but easy hassle-free access to Sofitel facilities next door. This includes pool, gym and many restaurant choices. We ate at the Brazilian churasco and were glad to have western quality meat.

Staff at hotel were pleasant.

Breakfast buffet was worth the money for our family of four.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 29, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
    132
    219
    70
    9
    7
See reviews for
71
187
43
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 27, 2013

My partner and I stayed at the Mercure On Remin Square May of this year. We booked through Otel.com for a DBL/Twin Superior with B'fast included. On arrival we were upgraded free of charge to a suite. The accommodation was clean ,comfortable and spacious.There was a good choice of western and chinese dishes for breakfast but unfortunately the hot food was only lukewarm. As we had an early flight on our departure from Xian , the hotel pre-arranged a boxed breakfast for us to take to the airport - this was excellent !. The hotel is about 20mins easy walk into the city . We did not eat dinner at the hotel but visited one of the food courts in the Shopping Mall on the Bell Tower intersection for a quick cheap but filling meal.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 29, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback on the breakfast is very important to us. Please rest assured that we have brought this to the attention of the relevant departments.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 26, 2013

I booked this hotel from travel agency and pay around US$70

The service of this hotel is very good. I booked the non smoking room but I changed my mind during the check in and the receptionist promptly help me to changed my room.

I found that this hotel room is quite dark and quite old.
The water pressure from the shower is low.

The hotel is located near the famous Moslem street, it just 5 minutes drive. If you are planning to go to the terracota site, it may takes an hour by car.
Airport is also an hour by car. If you take taxi from the hotel to the hotel it will cost you 150RMB (approx. US$25)

Overall
With the $70 price, I think it's worthed to stay in this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 29, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant departments.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mecure Xi'an on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 25, 2013

We booked the Mercure through their member's website so got a 40-50% discount. On arrival they upgraded us to a room with a lounge TV area so we had a great time resting at the Mercure with a one year old baby in a separate room. We had their 75rmb buffet breakfast (a cheaper option than the Grand and Soffitel) which was great and were able to use the facilities at the Soffitel that incl the pool and buffet restaurants.

We highly recommended the Mercure for their professional service. They continue to surprise us with upgrades or small gifts when we have celebrated special celebrations like birthdays or anniversarys.

The beds have down pillows and blackets so are extremely comfortable.

Room Tip: Ask for an upgrade when you have a special occasion.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 26, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
1 review
5 of 5 stars Reviewed August 16, 2013

location is good,walking distance to the centre,shopping or city visit.room is clean and quiet.Nice hotel garden.Very reasonable rate.Excellent.

Suggestion:
1.room cleaning service people need to say hello to the guests.
2.checking in/out need more people to improve.
3.breakfast hope to have more food and fruit.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 22, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury, Victoria, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 16, 2013

We stayed 4 nights at this hotel in July. The location is great, quite handy to bus services etc, and with the good help from the front desk and concierge getting around town was no problem. The rooms were as usual for Accor hotels clean and well appointed, but a bit smaller than the further upmaket brands, but very satisfactory. The breakfast was perhaps the best we had during our trip in China, and at a very reasonable charge. We had a small problem which when we advised reception, with our original room, and were quickly transfered to another without any hassle. Very proffesional. we liked all the staff who were very helpful, and would certainly stay again if we revisited XiAn. Our best wishes to the very nice lady in the dining room about to have a baby

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 22, 2013
August 6, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, England, UK
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 12, 2013

good hotel for the price in a good location. The hotel is in a complex with its grander sister hotels wher you can go and use the facilities. Hotel will arrange day trips to Terracotta warriors etc. If you like thrills and excitement take one of the three wheller trike taxis outside the main gate to your destinations such s the Pagodas or the City walls bell and drum tower or Muslim street ......make sur you get one of the older drivers as they still think bicycles are the most powerful means of transport and completely ignore buses cars and heavy vehicles providing you with one of the best adrenalin driven white knuckle rides in china ...second only to a shenyang taxi ride !!!
The 17km cycle ride around the city walls is a must as is muslim street....The Teracotta warriors site is unbelievable and well worth te obligatory trip to the souvenier factory prior to visiting !!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, August 13, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Xi'an
#12 Family Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#36 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure Xian on Renmin Square 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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