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“Centrally Located” 3 of 5 stars
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #20 of 2,042 hotels in Xi'an
San Diego
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Centrally Located”
3 of 5 stars Reviewed June 27, 2013

This hotel is simply average yet I have no complaints. Although a bit of a walk from the train station or the City Walls, this hotel places you in an area where you can to get most of the City highlights with a brief ride in a taxi or tuk-tuk. The Mercure is part of an entire complex of hotels making the location secure and seemingly quiet on the inside, but unfortunately that is where the benefit stops. This hotel offers nothing in the way of amenities and to access the spa, a swimming pool, a bar or restaurant you'll need to visit one of the other hotels in the complex. I will say that although the bed was just fine, the pillows were the most comfortable pillows I have ever had while on the road. The breakfast buffet is standard and I had no difficulties getting my tea refilled or the attention of the wait-staff.

Most people visit Xi'an to see the Terra Cotta Warriors. The warriors are located quite a distance out of town and my recommendation is to either sign up for a tour or do as I did, and hire a driver for the day. It was cheap ($40/day), door-to-door service and saved tons of time instead of riding the bus or being lumped with a group of folks. The warriors were amazing!

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, July 3, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be more pleasant one.

Yours sincerely,

Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
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English first
Long Beach, California
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 26, 2013

Hotel had great central location within the old city walls of xi'an. The fact that it was in renmin square made it easy to navigate towards even when taxis spoke little to no english. Reasonable walking distance to all major Xi'an attractions (excluding terra cotta) Rooms were nice, modern, clean. It is in a gated area and towards the back of the square. It didnt bother me, it had a very calm feel as opposed to the rest of the city.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, July 3, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2013

Very helpful staff, the breakfast was great, and while not included in my room rate, was worth the extra money. Was disappointed with the location, quite a bit of a walk to the metro station and the sites. Taking a bus or taxi was almost always the most convenient way of getting anywhere. May have been easier to stay at a hotel on the metro line.

The room was adequately clean, but showed some signed of wear such as a leaking shower door. Room service was quick and reasonable. Being able to use the facilities and the surrounding hotels was very nice.

No real complaints overall but would probably choose a hotel a bit closer to the sights next time.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 24, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2013

I made booking through Accor website, website badly designed. I initiated the page in HK$ which reflected prevailing bank exchange rate , confirmation came in Yuan but credit card company received charges in HK$ which reflected exchange rate which is more than 5% higher than prevailing bank exchange rate. I made a call to the front desk manager who helped me to sort out this issue promptly, she is also very considerate and emailed me information to travel from airport to hotel without me asking. During my 4 nights stay, we find the rooms very clean and well maintained (better than some higher rating hotels), front desk staff are always smiling, patient and helpful. The room maids are also very considerate. Overall, I am very happy with services of the whole team and would strongly recommend this hotel. Remember to make booking through other website and not through Accor site.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 24, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be more pleasant one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 11, 2013

Renmin Square is a beautiful complex of Accor Hotels (Mercure, Grand Mercure and Sofitel) with many dining options. The location is perfect for touring this very interesting city, as a short cab ride (very inexpensive) will get you to any of the areas of interest in the city center. We ended up with a very large room that had a sitting area.

We arrived late the first evening and decided to order room service, which was excellent. The breakfast buffet was also very good. This property is not as luxurious as the Grand Mercure and Sofitel hotels, but it was very comfortable for our two-night stay in Xi'an. I would definitely stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 13, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2013

This is the best option in terms of price/quality ratio in Xi'an. The Mercure is based on a big compound together with the Grand Mercure and the Sofitel. Location is perfect : basically 15 minutes away from everything. The rooms are very nice, clean and the staff made sure the air con was on when it got too hot. We were also able to use the Sofitel swimming pool and their massage service.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 13, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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