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“In a peaceful spot in group of hotels” 4 of 5 stars
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #26 of 2,166 Hotels in Xi'an
Certificate of Excellence 2014
Perth, Australia
Top Contributor
109 reviews 109 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
63 helpful votes 63 helpful votes
“In a peaceful spot in group of hotels”
4 of 5 stars Reviewed May 30, 2013 via mobile

We spent 2 nights here. The room was small but comfortable. They had free wifi in the room which should be standard everywhere. The breakfast was excellent and staff helpful. We enjoyed the fact that we could eat at the nearby hotels,had an excellent meal reasonably priced. I would definitely recommend staying here.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 4, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation.

Once again,thank you for sharing your experience with us and we look forward to welcome you again in the near future.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Newcastle, UK
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 29, 2013

We stayed for four days in May 2013. The Mercure chain is average in England, but this hotel was something special. We weren't expecting anything as good as this. It is a hotel complex, so although the Mercure hasn't got its own pool, you are able to use the full facilities at the nearby (30 seconds walk) Sofitel. It was quite luxurious, with a beautiful bedroom, very good facilities in the bedroom/ bathroom, excellent choice at breakfast (western and Asian) and very attentive staff. My partner had been cycling and stayed a night the week before and the hotel had let him store some bags until we returned. We ate at the Sofitel and although the 'Grand Buffet' wasn't cheap, it was well worth it with full choices, soft drinks, fantastic choice of shellfish, sushi, salmon, meats and puddings, tea and coffee - a real treat. Particular mention should be for the doorstaff who spoke excellent English (better than the reception staff) and were very helpful and knowledgeable.
We booked two trips - terracotta warriors (which was fine) and Xian city (waste of time and could have done it much cheaper and better ourselves). We found it hard to get around Xian as taxis wouldn't stop for us and pedicabs/ rickshaws looked risky given the horrendous traffic problems . It is probably best to prearrange taxis through the helpful doormen and walk (we walked a lot!)

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, June 4, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckinghamshire
Top Contributor
122 reviews 122 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 28, 2013

The hotel was in a tourist square of 'western' style hotels. Manicured and remote from real China. The hotel was clean, efficient, but clinical and the staff remote. It all should have been excellent and we were delighted to be upgraded to a very nice suite - thank you, but the hotel simply didn't seem to have character or life.

Breakfast was good - plenty of choice but the dishes didn't seem to be topped up regularly so you could get into the dining room and find a poor choice available. The staff in the dining room were really very nice and efficient, but again a bit remote - smily but didn't communicate.

I really wish that I could enthuse about this hotel and it's great location, but it just lacked something.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, May 29, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2013

Share the same compound with Grand Mercure and Sofitel and it's quiet in the night. Convenient location within the town and within walking distance to shopping and City wall. Staff are friendly and helpful.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, May 29, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 25, 2013

Great central city location in a quiet enclave with Accor Softel and Grand Mercure, with their facilities available to guests from the Mercure. Clean comfortable room with good service made the stay very pleasant. Walking distance to almost everything within the city walls. Would recommend and definitely stay again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, May 25, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 22, 2013

I can mostly repeat what others say here: 1)This square is a very nice area highlighted with the luxurious 5 star Sofitel at the center; 2) You can use the unbelievable pool and gym at the Sofitel while staying at the Mercure; 3) Bus 306 is easy to catch about a block away to carry you to the Terra Cotta Warriers; 4) There's not much around there as far as restaurants or shopping and Muslim street is the place to go for eating and such. But contrary to other reviewers, we believe it is really too far to walk there. The local double-decker bus (603?) makes the rounds in the area quite frequently, so you can catch it. The Mercure is smaller than the Sofitel, but they are big on service. Just like other visitors reported, we were upgraded to a suite at no extra charge. So, if you are on a budget, I recommend staying here. If money is no object, you might try the Sofitel.

Room Tip: Try to get a room facing the square not the busy street.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, May 25, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, N. Ireland
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 22, 2013

We had a good stay here, but it is rather overshadowed by the company, the Grand Mercure and the flashy Sofitel. Our greeter at the desk, Laurence, could smile a bit more and didn't really seem too keen to help us with a minor problem with our booking. Everyone else was excellent. Couple of tips - you can use the spa in Sofitel just across the road for free, which is gorgeous. And bizarrely you can see into the shower from your room - which you might think is great, or like my Mrs., hate it. Breakfast is overpriced, but okay. Entertainment is a few metres away in the park down the road with people dancing in the evenings.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review, May 23, 2013
Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Xian on Renmin Square. I am sorry that your experience did not meet your expectations.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Xi'an
#12 Romantic Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#38 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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