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“Good, but not great” 4 of 5 stars
Review of Mercure on Renmin Square Xian

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Mercure on Renmin Square Xian
4.5 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #19 of 1,849 hotels in Xi'an
Belfast, N. Ireland
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
“Good, but not great”
4 of 5 stars Reviewed May 22, 2013

We had a good stay here, but it is rather overshadowed by the company, the Grand Mercure and the flashy Sofitel. Our greeter at the desk, Laurence, could smile a bit more and didn't really seem too keen to help us with a minor problem with our booking. Everyone else was excellent. Couple of tips - you can use the spa in Sofitel just across the road for free, which is gorgeous. And bizarrely you can see into the shower from your room - which you might think is great, or like my Mrs., hate it. Breakfast is overpriced, but okay. Entertainment is a few metres away in the park down the road with people dancing in the evenings.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, May 23, 2013
Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Xian on Renmin Square. I am sorry that your experience did not meet your expectations.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Your sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 22, 2013

We stayed here for two nights on toe way to Beijing.

We had a god-awful experience with the cab driver from the train station to the hotel - we printed the address in Chinese as per the hotel's website, but the cabbie could not find the place, so we ended up having to walk for a good 20 minutes after having got the help of a police officer!!

Needless to say i was in a Very Bad Mood when we got to the hotel. It didn't help that once you enter Remin Square, there is no proper labeling, so we had to walk around for a few more minutes before someone pointed us in the right direction.

I told the gentleman at the front desk my woes, and he was very sympathetic and immediately (and unexpectedly!) upgraded us to a suite at no extra cost. He said that if i say "Remin Square", cabbies should be able to find it even if they don't have the address - so a good learning for next time. There were a couple of others hovering around the front desk, all of whom were really helpful too.

The room itself was very nice. The hotel is not the newest, but i really have nothing to complain about. The room was clean, made up, and had everything that we could need. We ordered room service, which arrived in a jiffy.

All the facilities such as pool, gym and spa are located in the adjoining building, a 30 second walk away. There were a couple of restaurants within the square, as well as an outdoors garden patio where you could order drinks - which was lovely in the evening.

They made sure there was a cab waiting for us at 5.30 AM to take us to the airport, with someone at the front desk who spoke English so we could communicate with the cabbie.

All in all a good stay. Its not a 4 or 5 star joint by any means, but a good, clean, comfortable place for a couple of nights!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, May 25, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 12, 2013

Booked 2 rooms at the hotel for 3 travellers on April 29/13 for 3 nights. As per previous reviews, we advised out cab driver to take us to the Sofitel. Once there, the bellman at the Sofitel wheeled our suitcases a short distance across the courtyard to the Mercure. One room was upgraded to a suite. Both rooms were comfy, clean and the bathrooms were good. We ate breakfast at the hotel and could not fault the menu; eggs to order, cereal, toast, fruit plus the usual Chinese fare. Breakfast at the Mercure was half the cost of breakfast at the Sofitel.
Courtyard setting is very beautiful. Rooms were quiet. Walking distance to Muslim market and hotel arranged for a taxi to the Terra Cotta Warriers. Easy access to wifi. Beds were comfy by Chinese standards.
Would definitely stay again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, May 12, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 8, 2013

Stayed 3 nights at the Hotel. Room was nice and clean and the staff were friendly and spoke good english. The Breakfast had fresh fruit and cereals and you gets eggs made to order and other options available. All guests can use the swimming pool located in the sofitel hotel located in the square. You can get to the the bell tower and south gate by getting the Number 603 bus which the bus stop is located 5 min from the hotel ( exit right ) this takes about 5 mins on the bus. Would stay again if visting Xian.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, May 9, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
201 reviews 201 reviews
30 hotel reviews
Reviews in 57 cities Reviews in 57 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed April 28, 2013

I enjoyed this hotel. even a mix up with my on line reservation, the friendly staff worked it out.

the room was excellent and affordable. clean and comfortable bed. great bathroom facilities. and super super staff. from front desk to bell hops. door men, etc.

the bell hop literally ran to the street to get us a taxi during the taxi shift change, when you can almost never get a taxi.

close, almost walking distance from train station...walking distance, about 3/4 mile to muslim quarter, and super nice area. great restaurants nearby as well as general shopping. busy friendly area, but hotel is in a quiet gated complex area. Near the grand mercure but probably half the price.

comfortable bed and great wi fi. television with many english/american stations. even bath robes, safe, and good restaurants in building.

I can not say enough good things about this place. One of those places i would come back to in a minute.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, May 1, 2013
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us.

I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it.

Thank you again for sharing your experience and we look forward to welcoming you back in near future.

Your sincerely,

William Yuen
Hotel Manager
Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 22, 2013

A very nice hotel, clean and comfortable overall. We stayed in this hotel for 2 nights mid September 2012. The staff kindly moved my husband and me to a double room, we were initially designated a room with 2 single beds. Also we had a slight problem with the air conditioning and the staff were very fast in attending to that. We ordered room service- pasta which was surprisingly good and arrived within 20 mins. The only disappointment was the buffet breakfast, huge selection but unfortunately not much western food to chose from.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, April 24, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Mercure Xian. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

William Yuen
Hotel Manager
Mecure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 20, 2013

I were late check in about 3 am. but it not problem. I am Accor Platinum member and they upgrade my room to the next category. Excellent staff and room. Fast wifi and LAN access.
The hotel not far from Bell Tower you can take bus number 32 or 603.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review, April 22, 2013
Dear guest,

Thank you for choosing to stay with us at Mercure Xi'an on Renmin Square on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure on Renmin Square Xian

Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure On Renmin Square Xian Hotel
Mercure Xi An
Mercure Hotel Xi An
Mercure On Renmin Square Xian China/Shaanxi
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#51 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure on Renmin Square Xian 4.5*
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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