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“Great hotel, fantastic service.” 4 of 5 stars
Review of Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #24 of 2,156 Hotels in Xi'an
Northampton, England, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Great hotel, fantastic service.”
4 of 5 stars Reviewed October 16, 2012

We flew in late from Beijing and arrived at the Mercure, Xian around 11pm. The reception staff were very friendly and considerate. They organised a private tour of the Terracotta Army museum for us for 8am the next day !!!
The rooms are clean and modern.
Very good value for money.
Hotel is around 10 mins from central Xian.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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443 reviews from our community

Traveler rating
    135
    221
    70
    10
    7
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72
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hong Kong
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2012

My husband and I went to Xi'an for a long weekend with our 5 month old daughter. The hotel was excellent to us. All staff were very friendly and professional and helped us every chance they could, for example with an extra hand while we cared for the baby or bringing us things from the buffet at breakfast when we had the baby in our arms. They also provided, for free, a beautiful wooden baby crib with sheets and blankets. It was very safe and good quality. Our baby slept really well, which was a relief! When we went to the Cantonese restaurant in the hotel complex late when we got in, they gave us a baby seat and 3 staff helped entertain the baby while we ate. What service!

Room Tip: Ask for a baby cot, they are very nice and safe.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 10, 2012

You get what you pay for: an average hotel.

Pro's: clean, friendly and attentioned staff (offerred cake for my wife's birthday), centrally located (halfway between station and Mislim district, both within walking distance), good value

Con's: small rooms, small beds (definitely not king size as mentioned on internet, should be adapted by the way), very thin walls (you can hear every single wird spoken by your neighbours, even if they are not noisy), overall not the newest infrastructure..

Overall a decent choice for 1-2 nights but definitely not cosy enough if staying longer (as we did)

Stayed October 2012, traveled as a couple
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Dublin, Dublin, Ireland
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 30, 2012

The only complain I have about this hotel is the location. It is far from the subway station. The Xian Railway Station is around 20 - 25 minutes walk. Apart from location, the hotel room was very comfy.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Denver, Colorado
Top Contributor
85 reviews 85 reviews
40 hotel reviews
Reviews in 56 cities Reviews in 56 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 27, 2012

My recent two-night stay at this property couldn't have been much better. I agree with the other reviews that there is no need to stay in the more expensive Grand Mercure or Sofitel, which are both on the same property. A room at the more budget-friendly Mercure provides access to the other two hotels' restaurants and amenities.

My room at the Mercure (3313) was clean, comfortable, and well appointed, though I will say I'm not a fan of the hard beds (which seem to be the norm in China) or of the body wash in the shower that doubles as soap, shampoo and conditioner (a typical European hotel feature).

The hotel itself is a short walk from the Bell Tower, Drum Tower, Great Mosque, and their surrounding markets (though I will say I got turned around leaving the hotel square and wandered off in the wrong direction the first time I tried to find them).

The hotel staff is helpful, though none of them knew that both the Bell & Drum Towers were closed indefinitely to visitors or that the hot springs near the Terracotta Warriors were being renovated and were not open to visitors (this was disappointing after the hotel staff so highly recommended them).

The breakfast buffet (included in the price of mine room) was excellent and provided an extensive mix of both Western and Chinese food options. The two restaurants I dined at on the property--Le Chinois (Chinese) and Azur (Mediterranean)--were very good and reasonably priced. I especially liked Le Chinois.

All in all, a very pleasant stay, though next time I may try staying closer to the Bell & Drum Towers, which is definitely where all the action is.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Musswellbrook
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 27, 2012

We visited Xi'an for two days and stayed at the Mecure Xi'an on Renman Square. We were a little disappointed to find that we were placed in a smoking room despite requesting and being told on arrival that it was a non smoking room. (Interesting considering the room had an ashtray and matches provided and smelt terribly of cigarette.) Upon request we were moved to a room on a non smoking floor. It still had a slight cigarette smell so we ended up paying for an upgrade to a suite which was a lot better.
The hotel is fine, however is a little dated and has a distinct odor of cigarettes. Staff were pleasant and helpful, breakfast was great and we had easy access to the restaurant facilities of the Sofitel, two of which we tried and both were excellent (the Japanese restaurant and the newly opened Brazilian one). All in all it was a mixed experience.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prague, Czech Republic
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 8, 2012

Good location, helpful staff, free wifi, close to historic district, close to railway station, from which buses to Teracota Army leave. No eating and shopping possibilities nearby.
Hotel is too dull, looks more like european hotel. But rooms are realy huge.

Stayed April 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Xi'an
#12 Romantic Hotel in Xi'an
#16 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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