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“Very baby friendly” 5 of 5 stars
Review of Mercure Xi'an on Renmin Square

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Mercure Xi'an on Renmin Square
4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #19 of 1,989 hotels in Xi'an
Hong Kong
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very baby friendly”
5 of 5 stars Reviewed October 15, 2012

My husband and I went to Xi'an for a long weekend with our 5 month old daughter. The hotel was excellent to us. All staff were very friendly and professional and helped us every chance they could, for example with an extra hand while we cared for the baby or bringing us things from the buffet at breakfast when we had the baby in our arms. They also provided, for free, a beautiful wooden baby crib with sheets and blankets. It was very safe and good quality. Our baby slept really well, which was a relief! When we went to the Cantonese restaurant in the hotel complex late when we got in, they gave us a baby seat and 3 staff helped entertain the baby while we ate. What service!

Room Tip: Ask for a baby cot, they are very nice and safe.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Zurich
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 10, 2012

You get what you pay for: an average hotel.

Pro's: clean, friendly and attentioned staff (offerred cake for my wife's birthday), centrally located (halfway between station and Mislim district, both within walking distance), good value

Con's: small rooms, small beds (definitely not king size as mentioned on internet, should be adapted by the way), very thin walls (you can hear every single wird spoken by your neighbours, even if they are not noisy), overall not the newest infrastructure..

Overall a decent choice for 1-2 nights but definitely not cosy enough if staying longer (as we did)

Stayed October 2012, traveled as a couple
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Dublin, Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2012

The only complain I have about this hotel is the location. It is far from the subway station. The Xian Railway Station is around 20 - 25 minutes walk. Apart from location, the hotel room was very comfy.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Denver, Colorado
Top Contributor
71 reviews 71 reviews
36 hotel reviews
Reviews in 46 cities Reviews in 46 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 27, 2012

My recent two-night stay at this property couldn't have been much better. I agree with the other reviews that there is no need to stay in the more expensive Grand Mercure or Sofitel, which are both on the same property. A room at the more budget-friendly Mercure provides access to the other two hotels' restaurants and amenities.

My room at the Mercure (3313) was clean, comfortable, and well appointed, though I will say I'm not a fan of the hard beds (which seem to be the norm in China) or of the body wash in the shower that doubles as soap, shampoo and conditioner (a typical European hotel feature).

The hotel itself is a short walk from the Bell Tower, Drum Tower, Great Mosque, and their surrounding markets (though I will say I got turned around leaving the hotel square and wandered off in the wrong direction the first time I tried to find them).

The hotel staff is helpful, though none of them knew that both the Bell & Drum Towers were closed indefinitely to visitors or that the hot springs near the Terracotta Warriors were being renovated and were not open to visitors (this was disappointing after the hotel staff so highly recommended them).

The breakfast buffet (included in the price of mine room) was excellent and provided an extensive mix of both Western and Chinese food options. The two restaurants I dined at on the property--Le Chinois (Chinese) and Azur (Mediterranean)--were very good and reasonably priced. I especially liked Le Chinois.

All in all, a very pleasant stay, though next time I may try staying closer to the Bell & Drum Towers, which is definitely where all the action is.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Musswellbrook
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 27, 2012

We visited Xi'an for two days and stayed at the Mecure Xi'an on Renman Square. We were a little disappointed to find that we were placed in a smoking room despite requesting and being told on arrival that it was a non smoking room. (Interesting considering the room had an ashtray and matches provided and smelt terribly of cigarette.) Upon request we were moved to a room on a non smoking floor. It still had a slight cigarette smell so we ended up paying for an upgrade to a suite which was a lot better.
The hotel is fine, however is a little dated and has a distinct odor of cigarettes. Staff were pleasant and helpful, breakfast was great and we had easy access to the restaurant facilities of the Sofitel, two of which we tried and both were excellent (the Japanese restaurant and the newly opened Brazilian one). All in all it was a mixed experience.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prague, Czech Republic
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 8, 2012

Good location, helpful staff, free wifi, close to historic district, close to railway station, from which buses to Teracota Army leave. No eating and shopping possibilities nearby.
Hotel is too dull, looks more like european hotel. But rooms are realy huge.

Stayed April 2012, traveled with family
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2012

The hotel is in a private complex along with two higher end Accor hotels. The room was compact yet well appointed with a good shower (much appreciated after the August heat). It's about a 15 minute walk to the bell tower and even closer to the vibrant streets of the Muslim Quarter.

The staff were always friendly and polite and able to organise tours with minimal fuss. Definitely a place to stay if spending some time in Xi'an without breaking the bank.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Xi'an on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xi'an on Renmin Square 4*
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi'An On Renmin Square China/Shaanxi
Mercure Hotel Xi An

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