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“Location is amazing, rooms are average unfortunately” 3 of 5 stars
Review of Xian Skytel Hotel

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Xian Skytel Hotel
4.0 of 5 Hotel   |   No.32 South Main Street, Beilin District, Xi'an 710001, China   |  
Hotel amenities
Ranked #83 of 2,166 Hotels in Xi'an
Adelaide, Australia
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Location is amazing, rooms are average unfortunately”
3 of 5 stars Reviewed June 3, 2012

The location inside the ancient city walls is just breathtaking. As you walk down the road towards the markets, shops and restuarants you are surrounded by the massive wall (I think it's 17 or 18 metres high) and it's just amazingly in such good condition.
The hotel is centrally located in Xian and there's lots to see & do all around the hotel.
We stayed here with a school group. The rooms on the middle floors were of the "shoebox" variety and we were moved to better rooms after some complaints.
Floors 1 & 2 had great rooms and were newly renovated, perhaps in time they will continue upstairs and update the rest??

Location wise = brilliant
Rooms = average (unless you pay for an upgrade)
Staff = ok (though lots DO NOT speak english)...

Room Tip: Pay for an upgrade for the rooms on floors 1 or 2, much better than the standard rooms
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
    31
    112
    59
    13
    10
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25
39
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2012

The hotel is out dated, poorly maintained, and not clean. I would avoid it if possible. It is a convenient location. Midway between the Bell Tower and City wall. Thats about the only plus.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wakefield
Top Contributor
86 reviews 86 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 11, 2012

Great location .. That's all that was good.
Dirty overall, Bugs in bed, dirty room, water coming through ceilings near lifts being caught in buckets, reported in previous reviews months before!,, Dining area at breakfast filthy ... Dim lighting but probably to disguise the grease on the floor that you could scrape up with a knife. Credit card actually charged instead of a deposit. Staff attrociously rude.

Room Tip: Don't bother
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 10, 2012

It looked as though the hotel was being renovated during our stay (though we didn't experience any related noise), with our room having been updated. The room size was great, beds were really comfy with soft mattresses and the bathroom was very modern with a rain shower, location was great, near to the south gate of the city walls, though we were on a tour so tended to travel mainly by car from the hotel. The Bell Tower was in walking distance, and a number of shops and bars were within close walking distance.
The only real disappointment was the breakfast, the room was smoky, pretty limited choice, and we were practically ushered out the door as soon as the sitting ended. Nice coffee shop in the lobby though, plus wifi.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Hong Kong, China
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 7, 2012

This hotel, that could use some updating, has friendly staff and an excellent location. The rooms are basic but a little worn. Ok if you just want to sleep there.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
77 reviews 77 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed January 31, 2012

The best thing about this hotel by far has to be the location. It is situated within the city walls of Xian and is within walking distance of all the places I wanted to visit. The rooms were quite modern with lovely bathrooms and really comfy beds. There is also all the lovely complimentary stuff that you expect to receive when travelling around China (slippers, socks, toiletries). The room had a telly, a mini-bar and some snacks on offer. There was also free wifi and communal computers that are free to use.

The staff don't speak great English but this is no problem. The hotel itself makes up for it and I would stay here again in a heartbeat!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Stephens, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 13, 2011

On arrival we were told our room was "being made up" and would be ready within 30 minutes. Thirty minutes later we were told that they would start cleaning the room within the NEXT 30 minutes. Thirty minutes later, after "follow up" by me, the room was ready. Unfortunately, though, the promise that our bags would be brought to the room was not kept - so I went and found them (in the open in the foyer) and brought them up myself.

The room is small, uncomfortable, and has seen better days (but quite a long time ago, I'd guess).

However, the really bad news about this hotel is the breakfast room. The first impression is of a large, dirty, room with some elements of a buffet breakfast in place, and occasionally some staff walking around aimlessly. But you will quickly discover that coffee urns which empty are not replaced, the fruit juice jugs are mostly empty, the salt shakers are all empty (except for the rice in them), and the few slices of bread which had been put near the toaster have gone and have not been replaced. The place is, in fact, a disaster (and dirty as well).

To bring the state of this shambles to the attention of the management is a waste of time. They simply shout at some of the staff (who ignore the shout) and then everyone combines to ignore the hotel guest.

I could go on and on about other aspects of this place, but it's simpler to say "find somewhere else if you can".

Room Tip: Go somewhere else!
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Xian Skytel Hotel

Address: No.32 South Main Street, Beilin District, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#20 Spa Hotel in Xi'an
#38 Luxury Hotel in Xi'an
#58 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Xian Skytel Hotel 4*
Number of rooms: 172
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Also Known As:
Hotel City Lion International
Xian Skytel Hotel China/Shaanxi

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