We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Hotel” 1 of 5 stars
Review of Xian Skytel Hotel

Save Saved
You added Xian Skytel Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Xian Skytel Hotel
4.0 of 5 Hotel   |   No.32 South Main Street, Beilin District, Xi'an 710001, China   |  
Hotel amenities
Ranked #65 of 1,977 hotels in Xi'an
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Bad Hotel”
1 of 5 stars Reviewed May 13, 2012

The hotel is out dated, poorly maintained, and not clean. I would avoid it if possible. It is a convenient location. Midway between the Bell Tower and City wall. Thats about the only plus.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

205 people have reviewed this hotel

Traveler rating
    29
    104
    54
    12
    6
See reviews for
17
33
12
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
wakefield
Top Contributor
83 reviews 83 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 11, 2012

Great location .. That's all that was good.
Dirty overall, Bugs in bed, dirty room, water coming through ceilings near lifts being caught in buckets, reported in previous reviews months before!,, Dining area at breakfast filthy ... Dim lighting but probably to disguise the grease on the floor that you could scrape up with a knife. Credit card actually charged instead of a deposit. Staff attrociously rude.

Room Tip: Don't bother
See more room tips
  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 10, 2012

It looked as though the hotel was being renovated during our stay (though we didn't experience any related noise), with our room having been updated. The room size was great, beds were really comfy with soft mattresses and the bathroom was very modern with a rain shower, location was great, near to the south gate of the city walls, though we were on a tour so tended to travel mainly by car from the hotel. The Bell Tower was in walking distance, and a number of shops and bars were within close walking distance.
The only real disappointment was the breakfast, the room was smoky, pretty limited choice, and we were practically ushered out the door as soon as the sitting ended. Nice coffee shop in the lobby though, plus wifi.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 7, 2012

This hotel, that could use some updating, has friendly staff and an excellent location. The rooms are basic but a little worn. Ok if you just want to sleep there.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
77 reviews 77 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed January 31, 2012

The best thing about this hotel by far has to be the location. It is situated within the city walls of Xian and is within walking distance of all the places I wanted to visit. The rooms were quite modern with lovely bathrooms and really comfy beds. There is also all the lovely complimentary stuff that you expect to receive when travelling around China (slippers, socks, toiletries). The room had a telly, a mini-bar and some snacks on offer. There was also free wifi and communal computers that are free to use.

The staff don't speak great English but this is no problem. The hotel itself makes up for it and I would stay here again in a heartbeat!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 13, 2011

On arrival we were told our room was "being made up" and would be ready within 30 minutes. Thirty minutes later we were told that they would start cleaning the room within the NEXT 30 minutes. Thirty minutes later, after "follow up" by me, the room was ready. Unfortunately, though, the promise that our bags would be brought to the room was not kept - so I went and found them (in the open in the foyer) and brought them up myself.

The room is small, uncomfortable, and has seen better days (but quite a long time ago, I'd guess).

However, the really bad news about this hotel is the breakfast room. The first impression is of a large, dirty, room with some elements of a buffet breakfast in place, and occasionally some staff walking around aimlessly. But you will quickly discover that coffee urns which empty are not replaced, the fruit juice jugs are mostly empty, the salt shakers are all empty (except for the rice in them), and the few slices of bread which had been put near the toaster have gone and have not been replaced. The place is, in fact, a disaster (and dirty as well).

To bring the state of this shambles to the attention of the management is a waste of time. They simply shout at some of the staff (who ignore the shout) and then everyone combines to ignore the hotel guest.

I could go on and on about other aspects of this place, but it's simpler to say "find somewhere else if you can".

Room Tip: Go somewhere else!
See more room tips
  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 2, 2011

I travelled part of a tour group and stayed here for 2 nights. This was one of the better hotels if not the best one I stayed in China. For location it is excellent as the shops (inc designer) are nearby, a massive supermarket round the corner. Make sure you ask for directions to find this as it's not obvious. One of the gate entrances of the city wall is literally over the road (make sure you look both ways when you cross!). The gate entrance is where you can hire a bike to cycle around the city wall. It's also very near the bell and drum tower.

It's a very modern hotel and the rooms and lobby are too. Great marble flooring and the gadget in the rooms are quite cool. There's a futuristic telephone operator that operates your lights/TV and electric in the room. Shame there wasnt an instruction manual how to use it! Great shower, typical hard bed though. The breakfast is hit and miss, I just recommend you get there early but not as soon as breakfast is available as not all the food is ready and/or it disappears quick if you are late eaters. Another thing, there's no wifi or computers in the hotel although it says there is in the hotel guide in the rooms.

  • Stayed May 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Xian Skytel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Xian Skytel Hotel

Address: No.32 South Main Street, Beilin District, Xi'an 710001, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#16 Spa Hotel in Xi'an
#28 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Xian Skytel Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Booking.com, Ctrip DaoDao, Tingo, Cheap Tickets, HotelsClick, Agoda, Despegar.com, Expedia, BookingOdigeoWL, Venere and Otel so you can book your Xian Skytel Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel City Lion International
Xian Skytel Hotel China/Shaanxi

Owners: What's your side of the story?

If you own or manage Xian Skytel Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.