I booked this hotel because I was impressed by the positive reviews here, I made a mistake.
It is in front of the main Xian train station, but as with all areas near main train stations, it is a very low class area with many peasants and businesses catering to them, rough area with rough people.
I found smudges of brown mud or human waste in front of the bathroom sink, this was after many hours in the room, by that point, we were too tired to change room, also too late to avoid cancellation charge. This was totally not acceptable.
There is no air conditioning. No cooling no heating. Weather turned cool the day we arrived, yet room is still warm and stuffy. Management decided it is cool enough to shut down all air conditioning. We have to keep window open at all time.
Rooms and the hotel interiors are fist class, same class as good 5 stars hotels like Shangri-La or Hyatt, comfortable bed, well equipped, strong wifi, modern bath. But rooms are not as big as shown in pictures online, good size but not bigger than usual. If you just compare the interiors with other 5 stars, price is a good value.
There is no view, all rooms face interior courtyard, you see other rooms. We requested changing room, but new room was same.
Check-in was slow even with only 2 people in front, finally got to front desk, after many minutes, they sent us up to executive floor on 12th, we had to handle luggage, dark and empty with a lone girl who has no authority and none responsive. Don't waste your money booking more expensive executive floor. Did not try their afternoon tea, we were out touring, not worth a penny more.
Bell boys were not there to help, when he saw us, he did not come over to help.
Hotel restaurant prices are outrageously high.
Breakfast is big but we could not find much to eat, coffee tasted like strong bitter burned medicine.
The good news is we are out touring Xi'an whole day, not in this hotel. As an experienced business traveler, I am usually very easy to please, I can handle anything, but this one should be avoided if you can.
No room has view. Don't waste a penny on executive lounge floor, nothing there.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.