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“Great hotel, and great location” 4 of 5 stars
Review of Grand Soluxe International Hotel

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Grand Soluxe International Hotel
4.0 of 5 Hotel   |   No.177 Jiefang Road, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #18 of 2,042 Hotels in Xi'an
Castaic, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great hotel, and great location”
4 of 5 stars Reviewed June 29, 2013

I stayed here in May 2013, for 2 nights. It is just a couple streets across from the Railway Station, definitely walking distance. The hotel is very nice. Breakfast buffet is really great. If you have dinner in the hotel, and decide to eat a-la-carte instead of at the buffet, the service is really slow. It took an hour for me to get my order. Being so close to the railway station made it easy to take the airport bus from and to the airport. There is also Bus No 5 that starts from outside the Railway Station and goes to the Terracotta Warriors - very convenient. Will definitely stay there again.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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144 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 23, 2013

It is not a international brand. A hotel managed by PetroChina Group.
Neverthless, the hotel is next to train station and airport bus terminal. It is difficult to get taxi in Xian. It is thus very useful if the hotel is near tratin station. There is a public bus terminal in front of the train station. One can go to various tourist spots by bus at very low costs.
Breakfast is rich but mostly Chinese food. Maybe not suitable for western tourists. Guests may taste dinner buffet. It is cheap but of reasonable quality.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ottawa
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 7, 2012

Another Chinese hotel that is first class with an impressive lobby, and excellent service. Everything is top notch from the huge bathrooms to the complimentary bathrobes. We had an enjoyable stay. There was no problem exchanging money or getting information. This really is a first rate place on all levels

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portugal
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 50 cities Reviews in 50 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 30, 2012

Location according to my needs. Next to the train station where it arrives and departs the airport shuttle and the buses to the terracotta warriors.
Room extremely comfortable with everything we needed for a relaxing stay. Bad we did not have television with international channels.
Excellent breakfast for a good price.
Dinner very bad with the remains of the day. It was no accident that I was the only guest in the dining room.
The situation most unpleasant was the check in. They could not find my booking which forced me to make a large deposit security. After many contacts, the problem resolved itself after almost an hour. The fact of the receptionists barely speak English worsened the situation.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2012

With an unexpected spare day on my business trip to China I decided to indulge in a trip to Xi'an to see the terracotta warriors. Choosing a hotel was a rather random affair, and I stumbled upon the Grand Soluxe (ex Xian Diamond)

I arrived to find it a well appointed hotel at its price, and was pleasantly surprised. Well appointed, nice decor, spacious rooms.
Being Muslim, I was quite prepared to not find adequate food nearby. Much to my amazement, there was a Muslim street cafe right outside their doors (well two doors to their right to be honest, but close enough). I walked past it a few times, trying to gauge if it was safe to try. There was a friendly enough guy tending the fire outside, and the smells from the barbeque skewers finally got the better of me.

I ordered 4 skewers through gestures as no-one spoke a word of English. Magnificent! I ordered 6 more to round off my meal. Satisfied.

The next morning, being my free day, I wanted to go to the warriors as planned. By chance the guy at reception suggested i try the bus. Not having tried buses in China before, I decided that it was now or never. Being right opposite the train station was now a serious advantage as the buses left from the station square. Bus 306 to be precise. One leaving every hour, and a pleasant luxury-ish coach too. Really cheap at RMB7!! I kid you not. Would have paid about RMB150 for a taxi, and yet the bus goes right to the warriors. A dedicated service. I was now very very happy with my choice of hotel.

After a morning of excited discovery at the archaeological treasure trove, I returned to the Xian Diamond hotel and enquired as to how to get to the Grand Mosque. Directions were scribbled onto a card in Chinese, and off I went.

The taxi presented me to the "Islamic Street": a kaleidoscope of color, fruit stalls, curios, crafts, and searing fires sizzling meats, and a hustle and bustle to rival any market anywhere in the world.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2012 via mobile

What to say ? Truly a grand hotel. Excellent rooms, immaculate service, very clean. Top Chinese restaurant, although pricy.
Good WiFi connection in the lobby.
Hotel is close to railway and bus station so ideal to visit the Terra Cotta Army, bus to airport, or domestic (night) train connections e.g. to Beijing.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 5, 2012 via mobile

We stayed at this hotel for one night last week after a long train journey from Pingyao to Xian.

Location: very close to the xian train station. This is a big plus for this hotel.

Room: clean and spacious.

Staffs at front desk: extremely UNPROFESSIONAL and UNFRIENDLY. They may not be trained at all by the look of it. At check-in, the staffs were confused and tried to charge us for 2 nights instead of 1 (can't they read the reservation or the printed voucher given to them?). The scarry part is they asked us to sign a credit card bill to pay for over $1000 rmb for room deposit, but at the same time, they asked us also to sign a credit card bill for one more nightly rate. If I just signed all bills thinking they are for the deposit, I would have paid double.

At check out, once again they printed a credit card bill wanting me to pay the 1 night I stayed, despite I showed them the hotel voucher that it has been prepaid. Even after they finally figured out it was really prepaid, they ran a second credit card bill and wanted my signature on it to pay for that one night. Note language barrier is no excuse as I communicated with them with perfect mandarin. They just have no idea of what they are doing.

Very unfriendly front desk: after the check out saga , I ask the staffs for direction. Upon asking 2 separate person at the front desk, they both refused to give me direction and one of them told me to go out of the hotel and ask someone else. I have never seen a hotel that operates like this, even a 2 star motel may have better service than grand Soluxe that claims itself is a 4 stars ( may get their stars purely based on hotel facilities ).

So a sincere warning to all travellers that consider staying in this hotel for its location. Be careful of what they ask you to sign and check your bills carefully.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Soluxe International Hotel

Address: No.177 Jiefang Road, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#6 Romantic Hotel in Xi'an
#8 Spa Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#47 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Soluxe International Hotel 4*
Reservation Options:
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Also Known As:
Hotel Sunshine International
Diamond International Hotel
Sunshine International Xi An
Grand Soluxe International Hotel China/Shaanxi

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