What to say ? Truly a grand hotel. Excellent rooms, immaculate service, very clean. Top Chinese restaurant, although pricy.
Good WiFi connection in the lobby.
Hotel is close to railway and bus station so ideal to visit the Terra Cotta Army, bus to airport, or domestic (night) train connections e.g. to Beijing.

We stayed at this hotel for one night last week after a long train journey from Pingyao to Xian.

Location: very close to the xian train station. This is a big plus for this hotel.

Room: clean and spacious.

Staffs at front desk: extremely UNPROFESSIONAL and UNFRIENDLY. They may not be trained at all by the look of it. At check-in, the staffs were confused and tried to charge us for 2 nights instead of 1 (can't they read the reservation or the printed voucher given to them?). The scarry part is they asked us to sign a credit card bill to pay for over $1000 rmb for room deposit, but at the same time, they asked us also to sign a credit card bill for one more nightly rate. If I just signed all bills thinking they are for the deposit, I would have paid double.

At check out, once again they printed a credit card bill wanting me to pay the 1 night I stayed, despite I showed them the hotel voucher that it has been prepaid. Even after they finally figured out it was really prepaid, they ran a second credit card bill and wanted my signature on it to pay for that one night. Note language barrier is no excuse as I communicated with them with perfect mandarin. They just have no idea of what they are doing.

Very unfriendly front desk: after the check out saga , I ask the staffs for direction. Upon asking 2 separate person at the front desk, they both refused to give me direction and one of them told me to go out of the hotel and ask someone else. I have never seen a hotel that operates like this, even a 2 star motel may have better service than grand Soluxe that claims itself is a 4 stars ( may get their stars purely based on hotel facilities ).

So a sincere warning to all travellers that consider staying in this hotel for its location. Be careful of what they ask you to sign and check your bills carefully.

Very good standard. Cold but proffesional service unless of come lat at night and they do bother answer a phone or help with your luggage. But rooms big, clean and comfortable. Soluxe quality with bit of local needs for improvement. Location not bad but still bit far for a walk to main city attractions. Standing by the train station could be great of you want to take a train but if not the neibourhood a bit dodgy for a night walk and crowded for a day one

Beautiful hotel, elegant lobby with bridges, water feature with koi, grand piano. Very clean, our room was very spacious with sitting area with couch and chair, desk and chair. Bathroom had only a shower no tub, but the shower enclosure was huge. Others on our tour said their rooms were lovely but not as big as ours. Loved this hotel, we spent 2 nights here as part of our tour with Sinorama. Also enjoyed the hidden garden on the roof that was accessed from the 5th floor.