We stayed at this hotel for one night last week after a long train journey from Pingyao to Xian.
Location: very close to the xian train station. This is a big plus for this hotel.
Room: clean and spacious.
Staffs at front desk: extremely UNPROFESSIONAL and UNFRIENDLY. They may not be trained at all by the look of it. At check-in, the staffs were confused and tried to charge us for 2 nights instead of 1 (can't they read the reservation or the printed voucher given to them?). The scarry part is they asked us to sign a credit card bill to pay for over $1000 rmb for room deposit, but at the same time, they asked us also to sign a credit card bill for one more nightly rate. If I just signed all bills thinking they are for the deposit, I would have paid double.
At check out, once again they printed a credit card bill wanting me to pay the 1 night I stayed, despite I showed them the hotel voucher that it has been prepaid. Even after they finally figured out it was really prepaid, they ran a second credit card bill and wanted my signature on it to pay for that one night. Note language barrier is no excuse as I communicated with them with perfect mandarin. They just have no idea of what they are doing.
Very unfriendly front desk: after the check out saga , I ask the staffs for direction. Upon asking 2 separate person at the front desk, they both refused to give me direction and one of them told me to go out of the hotel and ask someone else. I have never seen a hotel that operates like this, even a 2 star motel may have better service than grand Soluxe that claims itself is a 4 stars ( may get their stars purely based on hotel facilities ).
So a sincere warning to all travellers that consider staying in this hotel for its location. Be careful of what they ask you to sign and check your bills carefully.
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- Also Known As:
- Hotel Sunshine International
- Diamond International Hotel
- Sunshine International Xi An
- Grand Soluxe International Hotel China/Shaanxi