We stayed at this hotel for one night last week after a long train journey from Pingyao to Xian.
Location: very close to the xian train station. This is a big plus for this hotel.
Room: clean and spacious.
Staffs at front desk: extremely UNPROFESSIONAL and UNFRIENDLY. They may not be trained at all by the look of it. At check-in, the staffs were confused and tried to charge us for 2 nights instead of 1 (can't they read the reservation or the printed voucher given to them?). The scarry part is they asked us to sign a credit card bill to pay for over $1000 rmb for room deposit, but at the same time, they asked us also to sign a credit card bill for one more nightly rate. If I just signed all bills thinking they are for the deposit, I would have paid double.
At check out, once again they printed a credit card bill wanting me to pay the 1 night I stayed, despite I showed them the hotel voucher that it has been prepaid. Even after they finally figured out it was really prepaid, they ran a second credit card bill and wanted my signature on it to pay for that one night. Note language barrier is no excuse as I communicated with them with perfect mandarin. They just have no idea of what they are doing.
Very unfriendly front desk: after the check out saga , I ask the staffs for direction. Upon asking 2 separate person at the front desk, they both refused to give me direction and one of them told me to go out of the hotel and ask someone else. I have never seen a hotel that operates like this, even a 2 star motel may have better service than grand Soluxe that claims itself is a 4 stars ( may get their stars purely based on hotel facilities ).
So a sincere warning to all travellers that consider staying in this hotel for its location. Be careful of what they ask you to sign and check your bills carefully.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Priceline, Travelocity, Despegar.com, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your Grand Soluxe International Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Sunshine International
- Diamond International Hotel
- Sunshine International Xi An
- Grand Soluxe International Hotel China/Shaanxi