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“Lovely hotel, true 5 star in China!” 5 of 5 stars
Review of Sofitel Xian on Renmin Square

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Sofitel Xian on Renmin Square
5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #8 of 2,156 Hotels in Xi'an
Yokosuka, Japan
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Lovely hotel, true 5 star in China!”
5 of 5 stars Reviewed July 29, 2014

I recently stayed at this hotel with my two daughters, ages 6 and 11. We arrived very late (1 am) due to a flight delay and the front desk and bell service still had friendly service to help us. We were upgraded to a wonderful business suite room which was huge, had cold A/C, very clean, complimentary water, and typical American 5 star quality. The hotel is also in a gated, high-end area within the old city wall, so it seemed to be both central and secure. It's also right across the street from a Bank of China that has a 24-hour ATM that accepts foreign cards. They even extended our checkout to 1 pm for an afternoon departure from the airport. Great experience!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 29, 2014
Bonjour Dear guest,

Thank you for sharing your experience in Sofitel Xian on Renmin Square with us, we are glad to learn that you had an enjoyable time here.

Sofitel impresses every guest with warm smiles, superior services and attentive ambassadors. I will definitely share your comments with my team which no doubt serves as a motivation to our perfectionism-pursuing process.

Thank you for your kind feedback, it is our privilege to welcome you back at any time.

Sincerely,

Sofitel Xian on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,695 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Pawling, New York
1 review
4 of 5 stars Reviewed July 29, 2014

I was surprised by how few employees spoke English. While I requested a room with air conditioning, my room was extremely warm. It did not seem to work. While someone came to look at it, they declared it was fine and told me to give it time. Really? 24 hours wasn't already enought time to give it? This was my first visit to a Sofitel. It left me unimpressed.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 29, 2014
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I was truly sorry that this was a disappointment.

We appreciate your sharing your concerns, and we have brought this to the attention of the relevant department.

Thank you again for providing your feedback, it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,

Sofitel Xi'an on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
91 reviews 91 reviews
54 hotel reviews
Reviews in 62 cities Reviews in 62 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed July 28, 2014

The hotel is not well located- & in the heat 5-8 blocks is too far to walk.
The lobby is spacious & beautiful.
We booked a suite room & on check in were offered an upgrade to include the club lounge for an additional fee- our understanding was that the club lounge included drinks and food -it seemed on the surface like a good deal. So we decided to take it. We dropped our bags off & went up to the club lounge- no complimentary drinks or food- you pay for these after 7pm. We were the only people in the lounge- not surprising. We complained to management &cancelled our club upgrade.
The room is spacious & dark but clean.
There is no iron & ironing board in the room- you have to call up for this. There is a hair dryer but I could not use it in the bathroom as there is a hood on the wall socket which prevents you from putting the plug in. The shower centre drain unit made if metal was not properly attached - my husband hurt himself on this. We did raise this with the duty manager & to his credit he listened & tool all our comments on board. But really for the price we paid- it was a disappointing experience & if we returned to Xian we would not stay at this hotel.
In it current format I would not recommend the club lounge- it's a waste of money & not worth the expense.
Disappointing location & lacks value for money.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 29, 2014
Dear guest,

Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some areas of our hotel were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,

Sofitel Xi'an on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, WI
Top Contributor
115 reviews 115 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was a very nice hotel.

Friendly staff with very good English skills.

Great breakfast buffet. Both Chinese and Western breakfasts.

Comfortable room (although a/c could have been better). Crappy view, but not why you are in the room. A few English channels on the T.V. if this is important to you.

We didn't get to use the pool facilities or exercise area, but they both looked nice.

Good location. Walking distance to several sites including the city wall and bell and drum towers.

Room Tip: Upper floors afford better views. Room was quiet.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 28, 2014
Dear guest,

Thank you very much indeed for taking time for sharing your comments following your recent stay with us. We are pleased that our services and facilities meet your expectations.

Sofitel Xian on Renmin Square lies in the center of city Xian which is convenient for guests to have a visit to the city as well as the famous resorts around. We are glad that you had an enjoyable stay here and I will share your comments with my team, which I believe will serve as a motivation for our unceasingly progress.

Thank you for your feedback again. It is our privilege to welcome you back at any time.

Yours sincerely,

Sofitel Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel by the sea
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 25, 2014

We stayed one night only as we where in Xi'an to see the Terracotta warriors after visiting Guilin and Yangshou. The rooms are a very good size as you expect at a
Sofitel, well appointed and located. There are a couple of buildings linked with a underground passage which is good when your breakfast is not in your building. For such a large complex the staff where friendly and helpfull. I must compliment the kitchen and restaurant staff the breakfast (only meal we had) was one of the I have been to anywhere in the world, lots of choice, great coffee and all the standards such as the egg station, the fresh baked breads, waffles, fruits and a few extras like the smoothie station my mango smoothie was just what I needed. Wil stay again if we return to Xi'an.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 27, 2014
Dear guest,

Thank you for sharing your experience at Sofitel Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here.

Your satisfaction is what we pursue most. Each ambassador at Sofitel tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and a motivation for our unceasing progress.

We thank you for your kind comments again and it is our hope that we have the opportunity to serve you better in the near future.

Sincerely,

Sofitel Xian on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisbech, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2014

We only stayed 2 nights for a trip to see the Terracotta Warriors but wished we had booked more. The staff were amazing and everyone spoke very good English, even though we did not expect this. The room was stupendous. Large, well furnished, and well stocked with everything one needs including disposable toothbrushes, combs etc. Restaurants had a very diverse choice of food with excellent service.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review, July 14, 2014
Dear guest,

Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back.

Yours sincerely,

Sofitel Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#69 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
Official Description (provided by the hotel):
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi

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