Disappointed. On late arrival we were switched from our designated hotel building no apology no explanation. The carpet was dirty the phone did not work. On arrival at breakfast we had to wonder around to find a table. Having to ask for more so called complimentary water was demeaning and the front desk attitude was lacking. Having been to China 6 times and dozens of cities my summary is a second rate hotel with poor service standards try the
Marriott in Shanghai to see what real service is.