We spent 2 nights here as part of a China tour. My review is based on previous experience with Sofitel in NY and other top hotels such as Shangri-la in HK and Four seasons in Singapore.
The location is ok rather than great. It will be about a 10-15 min walk to the better eating spots.
- decent sized rooms
- excellent helpful staff, even when I called late at night with room heating problems
- good room service menus and prices not too outrageous
- decent breakfast (other than my points below)
- good turn down service with fruit and macaroons provided. Again, the hotel has no idea how to make proper macaroons. These were more like macaroon biscuits!
- air conditioning does not work well despite changing rooms. Some friends staying at the same hotel in the other wing had similar problems and between us, we covered four rooms
- first room had a badly constructed bathroom that was prone to leakage when showering
- hotel has no idea how to make proper tea. English breakfast tea in the morning is left to stew in the teapot. I tried Chinese tea at their cafe and staff don't allow the tea any time to soak I.e they pour water into the infuser and immediately empty the tea into a cup.
- low quality coffee at breakfast
- useless shaving mirror, not fixed to anything
- the first room had a missing light fitting and some cheap looking object stuck untidily to the bathroom mirror
Overall, I had high expectations for Sofitel and these were not met. My experience was akin to a holiday inn rather than a premium five star hotel.