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“So wonderful and so cheap!” 5 of 5 stars
Review of Grand Mercure Xian on Renmin Square

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Grand Mercure Xian on Renmin Square
5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China   |  
Hotel amenities
Ranked #15 of 2,171 Hotels in Xi'an
Certificate of Excellence 2014
Canberra, Australia
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
“So wonderful and so cheap!”
5 of 5 stars Reviewed July 31, 2013

We were very keen to visit the Terracotta Warriors, so we caught the new bullet train from Beijing (5.5 hours) and booked ahead at the Mercure. I was a little worried because it was so cheap. How wrong I was!
Renmin Square, it's own private paradise...belongs to the Mercure, the Sofitel and a live theatre. Just gorgeous and a complete oasis in a busy city.
Our Concierge was so helpful and nothing was to much trouble, including organising our taxis to the Warriors and later to the airport.
Great value establishment!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, August 1, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Kingston, Ontario, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 28, 2013

We visited Xian with another family recently and stayed at the Grand Mercure.

Overall, excellent choice and a great hotel. As many others have mentioned, this hotel is in a square which is actually quite large with 2 other hotels currently, the Mercure and the Sofitel. All owned and operated by the same group, so you have access to all the facilities on-Site. Best part of this is the pool at the Sofitel. It is a very nice pool, on the 2nd floor but at the outside wall and with access to outdoor roof patio's. The pool area is very nice, relaxing and the pool itself is quite large. There is also a hot tub. For a group such as us with 3 young kids, they enjoyed a few hours daily at the pool after a day of sightseeing.

Other comments:
- Rooms are very nicely laid out and I found pretty roomy for the price
- Price was excellent and location is very good, right downtown Xian
- You are walking distance to restaurants, and we found a few good ones.
- There was always taxi's available, but if you are brave taking the local buses is a good cheap option to get around Xian (only 1 rmb each) and get you anywhere you want
- Beds are ok, just big enough for 1 adult and 1 child. A bit stiff, but typical for China
- Bathroom is clean and nicely laid out as well.
- Overall rooms were good and quite clean
- We were in a room on an upper floor at the back of the hotel facing the stadium, which was very quite
- As well, for people sharing two rooms, the doors for our rooms faced each other in a small alcove of the main hallway which was nice
- Pool was excellent
- Open early and big enough for doing laps, for those looking for exercise (I did this a few mornings)
- Facilities and grounds are very nice, well kept, clean and nice gardens.
- Also big enough for jogging laps around the property, again for those looking for exercise.
- Service was great. Pretty good english I think
- Fresh flowers in the lobbies, which is a nice touch
- We took care of getting ourselves from the airport to the hotel, which was a bit tricky since for a family of 4 with lots of luggage, we would have needed two taxi's, and they would not offer us a fixed fare. We took the airport bus to downtown and then found a mini-van taxi to take us the last few km's. It was ok, but if you do not speak Chinese, you might best just have the hotel arrange for pick-up and drop-off. It is a bit more but hassle free. They did arrange this for going back to the hotel which was fine. Note that the Xian airport is a good 50 km outside of town.


All in all, a great choice for Xian. For the price and location, not certain you could find any better.

We really enjoyed our trip to Xian and would stay here if we want back. Highlight for us was biking the City wall. We also arranged for two days with a tour guide to see some of the main Sites, which was all outside of Xian which I would also recommend. A bit expensive, but for 2 days you can see lots of the amazing Sites which are around Xian.

Room Tip: Ask for a room at the back of the hotel facing the people's stadium, likely quieter. If you are...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 29, 2013
Dear guest,

We were very pleased to read that you enjoyed your stay in our hotel, we really appreciated your feedback on the services and the facilities and we are glad that both areas lived up to your expectations.

Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
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calgary
Top Contributor
148 reviews 148 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 19, 2013

This hotel is part of the Sofitel group and is located with the other members of the group in a secluded courtyard setting , surrounded by trees and plants and is therefore very quiet and restful after a long day seeing all the incredible sights
I had a lovely room and a very comfortable bed. The towels are the huge bath size ones and.are nice and soft.
My bin lauded breakfast was very good with all the usual food items to satisfy every palate. Everything was fresh and well presented for a buffet style
The staff are excellent and go out of their way to make your stay pleasant

Room Tip: All the rooms would be very good as the location although central is very quiet
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 23, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
179 reviews 179 reviews
30 hotel reviews
Reviews in 80 cities Reviews in 80 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 19, 2013

It's a 20min walk to Bell Tower. Had a bit of problem getting taxis especially during rush hours. The single bed room was a little small for China's standard but everything in it worked fine except the showers always gotten the toilet floor wet. It's a long building so if you don't like walking, do ask for nearby rooms. The food at the Azure and Chinese restuarants (shared with Sofitel) were very good and so were the service quality from front desk staff for tour arrangements.

Stayed May 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 23, 2013
Dear guest,

Thank you for choosing to stay with us at Grand Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Grand Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 18, 2013

We stayed at this hotel in July 2013 and found the staff amazing and the rooms very good. Disappointed about being misled about the pool being on site but could cope with that . However what we couldn't cope with was in excess of £170 bill from the churrasco restaurant for what was very ordinary food. We went there for my daughters birthday and apart from the waiter fernando who was lovely the whole experience was exceptionally poor -not at all what we expect from a Sofitel and feel that we were conned so beware. Am hoping that our complaint to the manager will be listened to as white wine warm and red very cold and both very expensive -AVOID

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 25, 2013
Dear guest,

Thank you very much indeed for taking the time to share your experience following your recent stay with us. While I noted your compliments on guest room and the employees in the hotel, I was very concerned to learn that your dinning experience in Churrasco restaurant was not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant department.

I do hope that the shortcomings that you have kindly brought to my attention following your most recent stay will not preclude you from a future visit to Grand Mercure Xi'an and Sofitel Xi'an Renmin Square Xi’an. As a result of your kind advice, I feel confident that we will have taken the necessary steps to improve the deficient areas.

We appreciate your sharing your concerns, and it is our hope to welcome you back in near future.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
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Tweed Heads, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 17, 2013

Have nothing but praise for our stay at this motel. Staff always greeted you with smile and were always willing to assist with all your requirements any time day or night. Have an excellent breakfast buffet. Have no hesitation in recommending this motel

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 23, 2013
Dear guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Your sincerely,

Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2013

We arrived quite late to this hotel due to the lateness of our fast train arrival time. I dont like room service so we went to the adjacent Sofitel for a late supper, the staff were very pleasant and food quite good. I must admit we were surprised with the size of the bed, it's huge, three people could sleep it. I knew that we were staying in a "compound" style property but was disappointed that we had to go to the Sofitel for a swim, I had presumed that the Mercure had a swimming pool. This meant I felt obliged to accompany my teenager daughter to the pool each time she wanted to swim. Breakfast was ok but the food only warm, not hot, unless you ordered an egg or omelette.
The rooms are quite large, we shared with our daughter (who was on a fold up), and were given a corner room. It was very quiet, which was a pleasant change to our bustling, huge Beijing hotel. I suggest this hotel for couples and business. Children would find the lack of pool etc a bit too quiet.

Room Tip: Request a corner suite
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review, July 15, 2013
Dear guest,

Thank you for choosing to stay with us at Grand Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Grand Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

William Yuen
Hotel Manager
Grand Mercure Xi'an on Renmin Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Xi'an
#9 Spa Hotel in Xi'an
#9 Family Hotel in Xi'an
#10 Romantic Hotel in Xi'an
#14 Luxury Hotel in Xi'an
#43 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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